Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more
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Review summary
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Reviews shaping this summary
First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more
My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more
I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more
4.5
Excellent
53K reviews
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Very good after service
Very good after service , I was having trouble with my foodi 10 in 1 DT200 uk . Ninja replaced the base and delivered it next day! 😊.
September 20, 2026
Very pleased with service received
Very pleased with service received . Person I spoke with was friendly & very helpful . Resolved problem promptly & the part I needed was sent to me quickly.
September 19, 2026
Excellent service and delivery time
Excellent service and delivery time, great product
September 20, 2026
Brilliant delivery service
Brilliant delivery service. It was bigger than I thought it would be.
It arrived the day after ordering, really well packaged.
September 9, 2026
Unprompted review
Good company
Payment issues regarding Klarna, but, staff at Shark Ninja spot on to rectify the problem. Great email response & extremely courteous & polite. Would highly recommend this company. Thank you.
September 20, 2026
Very quick delivery and I loved the…
Very quick delivery and I loved the product (anti frizz 5 in 1 shark glam hair styler)
September 20, 2026
Great product
Great product, delivered next day, I’m very happy with my coffee machine
September 20, 2026
I have been using Shark products for a…
I have been using Shark products for a very long time. My experience with company is that they are helpful. Most of replacement parts arrive within few days. Shark products are best
September 18, 2026
Excellent Service
The lady on the phone , was excellent, patient with me and extremely helpful . I received my replacement next day !excellent service
September 18, 2026
Warranty replacement
Part of my cordless vacuum snapped. So rang to order a replacement part. The advisor checked and it was still in warranty so Shark replaced the part free of charge and it was delivered the next day!
September 20, 2026
The experience was great ordered the…
The experience was great ordered the item and received it 3 days later with no damage would have been 2 days but I changed delivery date with DPD, as always DPD excellent service as well.
September 20, 2026
It’s an ok machine
It’s an ok machine. Built quality is good but could do a bigger chute.
September 20, 2026
Excellent toaster and kettle combo…
Excellent toaster and kettle combo delivered very quickly. Enjoy the versatility of both products.
September 19, 2026
Everything went smoothly would use your…
Everything went smoothly would use your company again.
September 20, 2026
Missed first realise of an item because…
Missed first realise of an item because you didn’t reply in time. Then I’m on a notify me when back in stock. I get the email and look within 5 minutes of the email and it says 90 sold in the last 2 days. When I eventually recieved it the product was covered in scratches. Now I’m waiting for you to get more stock but I have to keep an eye on your stock levels. You can’t just send me one when it’s back in.
September 20, 2026
Ordered vacumn cleaner and delivered…
Ordered vacumn cleaner and delivered the following day. Excellent suction, pleased with it so far
September 20, 2026
can not fault my experiance first class…
can not fault my experiance first class delivery next day if i need anything else for my ninja cafe lux i know i will be looked after thankyou
September 20, 2026
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