Sharps Pixley - a member of the Degussa Group Reviews 2,307

Sharps Pixley is a very professional company. I always find Lutra very knowledgeable and helpful! 😊

great, easy and honest!

Excellent service and friendly customer service.

As always, professional service and competitive prices.

Fair pricing, prompt delivery & good communication throughout my online purchase

Efficient and professional

Sublime, and impervious. 5*

As always, excellent service.

I found the experience stress free... they made me my account and now it is all up and running.

I would have given 5 stars if it wasn’t for the unprofessional customer service today. I have been using Sharps Pixley for many many years and have always been treated with the up most respect from the Tall Gentleman whom is normally there. Today there was someone different and I simply came not to buy or sell but to have some gold checked. The gentleman whom I saw today immediately told me that my gold was fake gold and not real I explained that yes the Pamp Stamp was not real as it was not from that company but that I was sure the gold must be real. Naturally this caused me some distress. He said this souly based on his own opinion after having weighed it, but not having x rayed it. I left the store and went to another place that I know on a more personal level. They told me that my Gold was real and that if I was worried to cut it in half which we did. Thankfully it was completely real but for me the whole experience made me feel very distressed and now I do not look at sharps pixley in the same light as I used to. In my personal opinion the man whom I was met by should go through customer service training and re familiarise himself with GOLD. Because to tell a customer that there GOLD is 100% fake when in reality it is 100% Real is not only unprofessional but also an uninformed decision base only on his personal opinion. Personal Opinion does not justify you telling me that my GOLD is 100% fake….. SEND this employee back to basic training immediately before he causes distress to other people based only on the fact that he is not educated enough to be in the Job Role he is in,,,, In my personal opinion this man was just Jealous and is a HATER because maybe he can’t personally afford to buy such an amount. I could say much more but like to choose my words carefully…… I think my BEARD made him feel uncomfortable as I have an Arab Look. Not saying there was any RACISM but there was definitely a discriminative feel about him…….. We believe in God, and Karma will certainly come back at him for causing such distress. Not only did he cause me distress but also my 77 year old Father was panicking all the way to our other Jewellery shop… In the future I will only enter the shop when the Tall Gentleman is there as he is a Professional Employee whom actually cares about clients and and would never give false information without knowing for certain .kind regards Basil

Good company very professional

Product as described. Delivery next day what morr can you ask. Will order from them again.

I complained in writing on 03/03/2026 - so all details are already with you. Why are you asking for this information again?

The convenience of click-and-collect in their London showroom.

A great service. Very competitive premiums and they have a lots of items in stock.

Goods arrived on time as specified

I find the experience of buying online quite straight forward.
The staff are friendly and efficient when you telephone office.
I think you can improve your website by showing client's holdings when you log in.