Shearings Holidays Reviews 

12,737
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,939 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and helpful staff and drivers who always go above and beyond to make coach trips thoroughly enjoyable, safe, and comfortable. People also find the online booking process exceptionally smooth, clear, and straightforward when planning and arranging their upcoming holiday adventures. However, some people mentioned issues with hotel accommodations, including slow food service, unhelpful dining staff, and disappointing evening meals. Some reviewers were dissatisfied with disorganized transport logistics, unexpected route changes, and frustratingly long travel times on certain excursions. A few travelers also reported feeling restricted by limited time at specific sightseeing destinations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally helpful,... See more

Holidays

Clients share positive opinions on holidays, noting that destinations are amazing and offer great value for... See more

Service

Reviewers share mixed feedback about the service, highlighting both standout experiences and major... See more

Booking process

Customers report positive experiences with the booking process, finding the online system very easy to... See more

Location

Users describe ambiguous interactions with location, noting both praise for stunning destinations and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the coach trip, loved Cricket House, the excursions were ok, perhaps more time to do things like tram trip or visit monastery or Roman remains. And perhaps more information about the trips. Ou... See more

Company replied

Rated 4 out of 5 stars

Titanic exhibition in Belfast well worth seeing. Trip to Giants causeway Very Good. Did not go on optional excursion, Hotel Ramada Wyndham was close to the centre, so that day we walked into Belfast .... See more

Company replied

Rated 4 out of 5 stars

The experience in Ireland was excellent and driver Mike did every thing to make sure everybody enjoyed holiday. Only negative was journey from Leeds to Scotchcorner on to ferry. Length time was horre... See more

Company replied

Rated 4 out of 5 stars

My auntie loves the Shearings holidays but what frustrates ud is that most people on the trips are older and often without a partner do it's unfair that you charge such high sole travellers supplemen... See more

Company replied



Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

First come, first served!
Festive breaks are going faster than the chocolate behind door one! Grab yours now…

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(12,737)

1,748 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have just booked a holiday with…

I have just booked a holiday with shearing for the first time and I have to say the whole telephone booking process was brilliant. The young man was extremely helpful and funny and definitely efficient, looking forward to our Christmas market trip .

July 27, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Miss French,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that your first experience booking with Shearings was such a positive one. It's wonderful to know that our team member provided helpful, efficient, and friendly service, while also making the booking process enjoyable.

We'll be sure to pass on your kind comments to the colleague who assisted you — we're sure they'll be pleased to know they helped make the start of your holiday plans so memorable.

Thank you for choosing Shearings. We hope you have a wonderful time on your Christmas market trip and look forward to welcoming you on your future holidays with us.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Holiday…

Never had problem person was very polite and helpful

July 28, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Linda,

Thank you for your lovely feedback.

We're delighted to hear that your booking experience was smooth and that our agent made you feel well looked after. Providing helpful and friendly service is exactly what we aim for, so it's wonderful to know we hit the mark.

We'll be sure to pass on your kind feedback to the team.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Michael,

Thank you for taking the time to leave us your feedback and for your 4-star review.

We're pleased to hear that you found the booking process easy. We always aim to make arranging your holiday as straightforward and convenient as possible, so it's great to know you had a positive experience.

Thank you for choosing Shearings, and we hope you have a wonderful holiday. We look forward to welcoming you again in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Customer service is very good

Customer service is very good, they answer all of your questions or worries so that you have peace of mind everything is as you want it.

July 28, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Lorraine,

Thank you for your lovely feedback.

We're delighted to hear that your booking experience was smooth and that our agent made you feel well looked after. Providing helpful and friendly service is exactly what we aim for, so it's wonderful to know we hit the mark.

We'll be sure to pass on your kind feedback to the team.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

My booking was made very easy

My booking was made very easy. I was treated with respect, kindness and it was made so easy by the very kind Abby.
All my questions were answered with no problems. Thankyou.

July 21, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Tony,

Thank you for your lovely feedback.

We're delighted to hear that your booking experience was smooth and that our agent made you feel well looked after. Providing helpful and friendly service is exactly what we aim for, so it's wonderful to know we hit the mark.

We'll be sure to pass on your kind feedback to the team.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

We booked turkey and tinsel for…

We booked turkey and tinsel for pitlochry but unfortunately got cancelled due to other bookings so we got another choice to go to Blackpool person who dealt with our new booking for very helpful and mentioned the trips

July 28, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Steven,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that, despite the cancellation of your original Turkey & Tinsel holiday to Pitlochry, our team was able to help you find an alternative trip to Blackpool. We understand that changes like this can be disappointing, so it's great to know that the booking team provided helpful and friendly assistance and guided you through the available options.

We'll be sure to share your kind comments with the team member who helped arrange your new booking.

Thank you for choosing Shearings, and we hope you have a fantastic time in Blackpool. We look forward to welcoming you on another holiday with us in the future.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

Trip to Maastricht for Andre Reiu…

Our trip to Maastricht for Andre Reiu was good. I can understand why we had to change at a more local hotel as the Holiday Inn at Eindhoven Airport was too far away. It was a bit of a faff and limited time to freshen up. Not sure if hotels nearer Maastricht would be more expensive but it might be worth it. Maybe up the price for the tickets as we were at the very back and the stage was so low which meant seeing was difficult. Good atmosphere and worth a visit.

July 11, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Helen,

Thank you for taking the time to share your feedback and for your 4-star review.

We're pleased to hear that you enjoyed your trip to Maastricht for André Rieu and that you found the atmosphere to be good and the experience worthwhile.

We appreciate your comments regarding the hotel arrangements, including the change of accommodation and the time available to freshen up. We understand that convenience and location can make a big difference to the overall enjoyment of a short break, and we'll share your suggestions regarding hotels closer to Maastricht with the relevant team for consideration.

Thank you also for your feedback regarding the concert seating. We appreciate your comments and will take these into account when reviewing future arrangements.

Thank you for choosing Shearings, and we hope to welcome you on another enjoyable break with us in the future.

Warm regards,

Customer Relations

Rated 4 out of 5 stars

Classical Italy 🇮🇹 Grazie mille💖💕

Classical Italy 🇮🇹 Grazie mille💖💕

It was a great and happy holiday indeed! Out of the 15 countries I've visited, it is one of my absolute favourites and the most enjoyable.

Seen some amazing places, wonderful architecture and beautiful scenery.

Marco, the driver and tour guide, is exceptional, very knowledgeable, and helpful. Thank you for your service and understanding.

Thank you for your excellent help and care, and special thanks to Michael for serving us. Most of all, thank you both for your patience—it was greatly appreciated.

July 13, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Amabelle,

Thank you for taking the time to share your wonderful feedback and for your 4-star review.

We're delighted to hear that you had such an enjoyable experience on our Classical Italy tour. It's fantastic to know that you discovered so many amazing places, admired the beautiful architecture and scenery, and that Italy has become one of your favourite destinations.

We're especially pleased to hear your kind words about Marco and Michael. Their knowledge, helpfulness, care, and patience are exactly the qualities we value, and we'll be sure to pass on your appreciation to them.

Thank you for choosing Shearings and for sharing your memories with us. We hope to welcome you on another enjoyable holiday in the future.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

The young lady who i spoke to was very…

The young lady who i spoke to was very polite and helpful and answered all my questions, thank you very much 👍

July 28, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Peter,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that the young lady you spoke with was polite, helpful, and able to answer all your questions. Providing friendly and informative service is something we value greatly, so it's lovely to know you had such a positive experience.

We'll be sure to pass on your kind feedback to the team member involved.

Thank you for choosing Shearings, and we look forward to welcoming you on your holiday soon.

Warm regards,

Customer Relations (SB)

Rated 4 out of 5 stars

WALES

It was a very considerate driver. Good hotel and we would definitely go there again.

March 30, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Ellison,

Thank you for taking the time to leave us your feedback and for your 4-star review.

We're delighted to hear that you enjoyed your holiday and that your driver provided such considerate and thoughtful service. It's also wonderful to know that you were pleased with the hotel and would happily return.

Thank you for choosing Shearings. We look forward to welcoming you on another enjoyable holiday with us in the future.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Lake annecy

It was so easy to book the holiday the choice was very good very reasonably priced

July 27, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Simon,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that you found booking your holiday so easy and that you were pleased with the choice of holidays available and the value offered. We always aim to provide a straightforward booking experience with a great range of options to suit our guests.

Thank you for choosing Shearings. We hope you have a fantastic holiday and look forward to welcoming you again in the future.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found the booking process easy. We always aim to make things as simple and straightforward as possible for our customers.
Thank you again for your feedback. We look forward to welcoming you on your holiday.
Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

My Booking experience was so easy

My Booking experience was so easy, Debbie the booking lady was very friendly, helpful and informative it made booking with Shearings an easy decision

July 27, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Adrian,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that your booking experience was so easy and enjoyable. It's wonderful to know that Debbie provided such friendly, helpful, and informative service, making your decision to book with Shearings a simple one.

We'll be sure to pass on your kind words to Debbie and the wider team.

Thank you for choosing Shearings. We hope you have a fantastic holiday and look forward to welcoming you on your next adventure.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Northumberland Adventure

The Driver was very helpful & entertaining with local information. The coach was spotless and the views from the coach were great. My next tour will be a bit longer than 3 days to get to know the other visitors. I think it would be a popular trip picking up at Scarborough Station with 2 nights in Newcastle for a grand night out!

July 17, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Astrid,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you enjoyed your trip and that your driver helped make the journey so enjoyable with their helpful service and entertaining local information. It's wonderful to know that you appreciated the spotless coach and the fantastic views along the way.

Thank you also for sharing your suggestions for future trips. We always value our guests' feedback and ideas, and we'll be sure to pass your comments on to the relevant teams for consideration.

We're pleased to hear you're already thinking about your next tour, and we hope to welcome you on a longer Shearings holiday soon.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Bullen,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that Shima provided such excellent and helpful service. We’ll be sure to pass on your kind words to her, as we know she’ll be pleased to hear that she made a positive impression.

Thank you for choosing Shearings, and we hope to welcome you on another holiday with us soon.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Straightforward booking by phone with…

Straightforward booking by phone with really helpful Shearings Agent.

July 25, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Penelope,

Thank you so much for your wonderful 5-star review.

We're delighted to hear that you found the booking process straightforward and that our Shearings agent provided such helpful service. We always aim to make arranging your holiday as easy and enjoyable as possible, so it's fantastic to know you had such a positive experience.

We'll be sure to share your kind feedback with the team.

Thank you for choosing Shearings, and we hope you have a fantastic holiday. We look forward to welcoming you again in the future.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

I booked my holiday with Adele

I booked my holiday with Adele, she was extremely helpful & certainly went the extra mile to answer my questions & solve any problems that I had.
A very pleasant lady & an asset to your company

July 26, 2026
Shearings Holidays logo

Reply from Shearings Holidays

Dear Melanie,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you had such an amazing long weekend on our Call the Midwife tour. It's wonderful to know that James helped make your trip so enjoyable. We'll be sure to pass on your kind words to him and the Marshalls team—he'll be thrilled to hear that you appreciated his excellent service.

We also appreciate your feedback regarding the time spent at the Call the Midwife location. Comments like yours help us review our itineraries and ensure we're providing the best possible experience for our guests.

Thank you again for choosing Shearings. We hope to welcome you on another holiday with us very soon.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Back today from a great break in…

Back today from a great break in London/Abba Voyage with family and friends. The hotel,hotel staff and food were excellent, highly recommended! However the person who made it even better was our brilliant, funny attentive coach driver Dave. From the onset of the break he couldn't do enough for everyone aboard, even when 2 quests on the coach took a tumble, he was there to pick them up. He is such a lovely genuine person and hopefully we will get him again when we book our next trip. He is such a credit to your company and whatever he is being paid is not enough!!!

July 24, 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Wendy,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you had such a wonderful break in London, including the ABBA Voyage experience, with your family and friends. It's lovely to know that you enjoyed the hotel, the excellent service from the staff, and the food.

We're especially pleased to hear about the outstanding service provided by Dave. His friendly, caring, and attentive approach clearly helped make your trip extra special. We'll be sure to share your wonderful comments with Dave and his team—he'll be thrilled to know how much his efforts were appreciated.

Thank you for choosing Shearings. We hope to welcome you, your family, and friends on another fantastic holiday soon, and we hope you get the pleasure of travelling with Dave again.

Warm regards,

Customer Relations (SB)

Rated 5 out of 5 stars

We have just returned from an amazing…

We have just returned from an amazing long weekend from the Call the Midwife tour. The time spent there could have been reduced. However our amazing driver James (a Marshalls driver) was truly amazing. With pit stops at St Albans and Cambridge. He’s a true asset and many thanks for a great weekend

July 26, 2026
Unprompted review
Rated 4 out of 5 stars
Shearings Holidays logo

Reply from Shearings Holidays

Dear Mrs Smith,

Thank you for taking the time to leave us a 4-star review.

We're delighted to hear that you found it easy to book your latest holiday online. We always aim to make the booking process as simple and straightforward as possible, so it's great to know you had a positive experience.

Thank you for choosing Shearings. We hope you have a wonderful holiday, and we look forward to welcoming you again soon.

Warm regards,

Customer Relations (SB)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look