Very pleased with service and quality of sheds, this is the second one we have purchased from them different size same quality and quick delivery. Would recommend.
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Adam , head of sales , Destiny, Hannah and Natalie , few to mention were absolutely brilliant from start to finish . Even though , in midst of COVID 19 pandemic , and with few staff operati... See more
Company replied
First class service from start to finish! Ordering online was so easy and was telephoned within 24 hours to arrange delivery. Ordered on Sunday and delivered by Wednesday....can’t get better service... See more
An excellent service offered by this company, would recommend these to anyone looking to purchase from them. They called to confirm order, beat the expected delivery time, excellent back up from the a... See more
Company details
Contact info
Unit 15 , MK44 3SN, Bedford, United Kingdom
- 0845 834 0163
- help@shedswarehouse.com
- www.shedswarehouse.com
Fraudulent advertising
Ordered a Summerhouse I June with an estimated delivery date of 24 June. Nothing arrived, no updates from this company received. Despite various emails and
phone calls I was ignored. Having threatened them with cancelling the order I received an email from Shire Garden buildings(the manufacturer)informing me their operation would not start until mid September. Yet Sheds warehouse are stating they have items in stock. Credit card company informed who are acting on my behalf to retrieve my monies.
July 1, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 3rd July 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
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Ordered shed in May
Ordered shed in May, with an expected delivery date of 3rd June. Took the day of work to receive delivery - no shed. But did have an email to rate my experience with Sheds Warehouse.
I have rung and emailed several times, but not answering phone or email. If they are still trading, very rude not to answer their complaints.
June 30, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your delivery was made on 13th July 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we recommend you read our reviews there.
DO NOT USE. SCAM COMPANY.Still waiting.....order no 453637
Still waiting.....order no 453637. This was a shed ordered for delivery to Edinburgh. I have spoken to Sarah,Philipa, Kally, all to no avail. We are on 01942 778899. We ordered this in April and NO ONE gets back to us. No one answers the phone. Do you exist. We want our money back. Dreadful, dreadful company.
June 29, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 17th July 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
now refunded and quickly
Ordered a metal shed on the 3rd of June website stated 10 working days that came and went with no delivery. No contact from the company despite phone calls and e-mails to them.We then rang the sales line and were told the delivery was now 30 working days. We said that this was not acceptable as this was not the information on the website when we ordered so we had to cancel. The sales line said refund would take ten working days. Backed up this cancellation with an email but again no response someone seems to have time to respond to trustpilot but not to customers directly.
June 28, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 26th June 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Item was listed as In stock
Item was listed as In stock. Contacted me to say it wasn’t and I would receive a refund in 3-5 business days. These have passed and I still haven’t been refunded.
And item is still showing in stock on site.
June 27, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was made on 26th June 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
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I was thinking of buying a summerhouse…
I was thinking of buying a summerhouse from this company, but just to be on the safe side decided to look at some reviews. The 5 stars I have given are to the people who have highlighted just how bad a mistake that would have been. Thanks to all of you.
June 26, 2020
Unprompted review
Reply from Shedswarehouse
Thank you for your review. I will pass your comments on to the team who dealt with your order.
no communication
Delay on shed ordered after date was advertised, hard to cancel as they don't answer the phone or emails. Credit card company helped me get a refund 3 weeks later
June 24, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately because you have not left an order number on this review so I cannot chase this issue further for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
If we could give it zero we would
Absolutely shocking customer service. Ordered shed 23rd April and thought at the time that advertised lead time of two weeks would be unlikely given COVID situation. After two weeks and chase email in May, they replied 12 days later to say delivery date this last Wed, day off work taken and no delivery. Managed to get a call to sales Thurs am, call back later confirming Saturday delivery. That never happened either. Sending cancellations email and refund request today but assume that this will end up being raised via credit company as unlikely to get a response.
Wish we'd read reviews first. Awful customer service. I appreciate that situation is difficult but this is a farce.
**UPDATE. Ironically, the day after posting this, the shed has arrived with 1.5 hours notice, with the email being from a different company. It's of a good quality and has gone together easily, so have upgraded review from 1 to 3 stars. Just shame that the non existent customer service has let it down.
June 21, 2020
Unprompted review
Reply from Shedswarehouse
Thank you for your review. I will pass your comments on to the team who dealt with your order.
Good shed shame about customer service
After ordering a shed mid April and several reminder emails shed arrived today, looked good quality and well made.
June 20, 2020
Unprompted review
Reply from Shedswarehouse
Thank you for your review. I will pass your comments on to the team who dealt with your order.
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I have emailed 3 times and rang 5 times…
I have emailed 3 times and rang 5 times and I am still waiting on a response. I am taking legal action unless my order is delivered or a refund ASAP.
In response to reply dated 26.6.20- I can assure you I have never received an email from you on 10th June other than a review opportunity. I emailed again on 16th June, then rang multiple times eventually getting through. You say my summer house is due on 6th July.....I’ll wait and see.
3rd July- what a surprise. Shed delivery has been cancelled.
June 19, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have emailed you on 10th June 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you read our reviews there.
Ordered a greenhouse around 15th April
Ordered a greenhouse around 15th April, money taken, almost immediately, from account. Have had no correspondence in the last two months, no acknowledgement of order or any details of delivery. It has now been two months. Have tried phoning and emailing but no response. Considering our position with regard to taking some action. Wish we had not placed this order.
June 16, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents are in the process of rectifying this issue for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you to look at our reviews there.
Took money no shed no reply to emails…
Took money no shed no reply to emails or phone message no contact missed delivery date please avoid this company wish I had read these reviews first
June 16, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that you cancelled the delivery of your shed on 11th June 2020 please allow 10 working days for the refund to arrive back onto your card.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we encourage you to read our reviews there.
Stay clear of this company
Stay clear of this company. Save your time and money and look elsewhere.
They are happy to take your money but you will wait forever to receive your purchase.
Staff continued to give me diffirent excuses as to why my greenhouse was being delayed, I was told I would get call back on several occasions and didn't. No reply to emails. I cancelled my order after 5 weeks of waiting. Please stay away from this company.
June 16, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that your refund was processed on 31st May 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we would encourage you to read our reviews there.
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Awful Company
Do not buy from this terrible Company . Alison’s review is so accurate. It is awful they take your money but fail to deliver . Customers service is 0. I am taking legal advice on how to report them officially as they should not be trading .
June 13, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents are in the process of rectifying this for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google Reviews and we would encourage you to read our reviews there.
AVOID THIS COMPANY!!
AVOID THIS COMPANY!!
Order 453276
Do not take any notice of their pathetic attempt to recover the situation by the replies they have just put up to some people's reviews.
Like many others, I can confirm the following:
1) The company does not reply to phone calls or emails.
2) We did finally get the shed we had ordered and paid for, however it was missing some screws which were essential. Despite ringing and eventually getting to speak to someone, I was told the screws would be sent straight away in the post. Well of course they have never arrived, despite me chasing.
3) The shed has to be the worst timber building I have ever seen in my life. It was clearly cut by people who have no idea what they are doing. Every single piece was a different measurement. This means it is impossible to erect this shed properly! The roof does not sit level, there are gaps everywhere to let the water in, absolute rubbish. When I contacted the company about this - no response., What amazing customer service, not.
4) This company should not be allowed to continue trading. I am taking our case to Trading Standards. We asked for a partial refund to help cover the cost of us having to:
a) Purchase new timber to cover up all the holes
b) Purchase screws they did not supply
c) Purchase filler foam to fill up more holes
d) The inconvenience of the above
5) To say I'm angry is an understatement. I think we should all somehow get together to take this company to Trading Standards. They should not be allowed to get away with this any longer.
June 12, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents are in the process of rectifying these issues for you.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Goggle Reviews and we would encourage you read our reviews there.
Cancelled order
Cancelled order, no refund yet, called many times to customer services but no response. The only way to get refund is to call my credit card company for chargeback.
ORDER NUMBER FYI: 454630
June 8, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
Unfortunately because you have not left an order number on your review, I cannot chase this issue any further.
If you have any further queries please contact us at help@shedswarehouse.com
please note our main review partner is Google Reviews and we would encourage you to read our reviews there.
Don't use
Tried to cancel an order and they just ignored my many emails and otherwise have no ability to speak to anyone in customer service (when you ring it says to just email them, but they ignore it...)
June 5, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents emailed you on 8th June 2020 regarding re-delivery of your order.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google reviews and we would encourage you to read our reviews there.
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Shedwarehouse AVOID AVOID AVOID
Ordered a shed nearly 8 weeks ago now call them up about it always excuses about delivery (even though this cost another £80 on top of shed price) Finally had enough asked for refund now there saying that will take another 10days (we will see)
Also if you phone them go through the new oder route on the phone options as any other gets no answer!!
Do AVOID this company bunch of jokers !!!
Yep of course you are going to use the current situation as a exuse (poor form to do so though)
June 4, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order and your refund was made on 8th June 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google reviews and we would encourage you to read our reviews there.
Do not buy this shed!!
Do not buy this shed - or any other in the family!!
This is only the second review I have ever left but I was so appalled at the poor quality of this shed I felt it is my civic duty to warn others
Ordered on the 1st April. The shed was delivered late and without roofing felt, which took 3 phone calls and eventually arrived over 7 weeks after payment was made. Each time I called, the person was very apologetic and promised to help, but nothing happened. Eventually the company that actually make these sheds called and finally the worlds thinnest felt was delivered.
The shed itself is paper thin and very poorly made from very knotty wood, meaning that the whole thing is begging to be infested by insects and is about as waterproof as a colander. The felt is the cheapest you can buy, as are the flimsy hinges and fittings.
The construction of the shed is also very poor. the flimsy panels have been nailed gunned together with many nails missing the target support so simply splitting the outer surface of the shiplap. It is also made from non-standard 33mm batons so adding additional support is very difficult.
After building the shed, I covered the windows and sat inside in almost full daylight! The gaps in the shiplap are so huge that in several places you can get your fingers through and the splits in the thin wood run for several feet at a time.
Save your money and build a new shed yourself as you will end up rebuilding this thing anyway, so it will be the most expensive template you ever buy!
2 days to erect, 3 day to fix!
May 28, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents were in contact with you on 2nd April 2020.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is Google reviews and we would encourage you to read our reviews there.
Order 454143
Ordered a shed because it was in 48 hour delivery section on 13.05.20. Received an email from a totally different company claiming that shed would be delivered on 18th June. No apology, no explanation of the delay. I have given you my money I want my product or some acknowledgment that it will be almost a month late. COVID was around when I ordered this should have been taken account when delivery info given before I parted with money. COVID is not an acceptable excuse! I would not have bought this if I had known it would take so long! I have just seen your response - YOU ARE STILL ADVERTISING 48 HOUR DELIVERY ON THE SAME PRODUCT!!! If you know there are issues why not give realistic times your response is rubbish!!!!
May 22, 2020
Unprompted review
Reply from Shedswarehouse
We would like to firstly apologise that you have had a bad experience with our company. The level of service we have been able to provide during the current period is not the level we aspire to. These are extremely challenging times to operate in. I am sorry that during the pandemic we, like most garden building suppliers, had to close our manufacturing for 5 weeks. Upon re-opening we have moved to shift patterns to reduce the number of people in manufacturing to meet government guidelines with regards to COVID-19 which has meant certain delivery dates have been extended. We have increased our manufacturing space and are actively hiring more staff, both on the customer service and manufacturing side, to fulfil all orders within a shorter timeframe. This disruption has made it a very difficult time to operate in. We have not forgotten about you and all our staff are working non-stop to fulfil and deliver every order. We appreciate that these extended delivery times are not suitable for everyone and you may have cancelled your order. If you have cancelled, we really apologise for all the inconvenience this has caused you, and you refund will be processed as soon as possible (currently about 4-5 working days). As a family run company we have been trading for over 12 years and we care about every order even in these exceptional times. The whole team thank you for your patience and understanding.
I can see from the notes on your order that our agents have been in contact with you on 19th May 2020 with regards to your delivery.
If you have any further queries please contact us at help@shedswarehouse.com
Please note our main review partner is google reviews and we would encourage you to read our reviews there.
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