Sheinman Opticians Reviews 3,445

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making every interaction pleasant and ensuring they feel valued. The service, from eye tests to selecting frames and dispensing, is frequently described as excellent, thorough, and efficient, with many appreciating the personalized advice and attention to detail. People also highlight the high quality of the products, including the frames and lenses, and the overall customer service, which is consistently rated as first-class. Consumers particularly appreciate the staff's knowledge and skill, which instills confidence throughout the process. Many reviewers note that the company goes above and beyond to ensure satisfaction, offering support and making adjustments as needed. The welcoming atmosphere and the seamless experience across various departments are also frequently mentioned as key factors contributing to their positive experiences.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the friendly and helpful staff, from... See more

Product

People report positive experiences with product, consistently praising the high quality of glasses and the... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the top quality of glasses... See more

Based on these reviews

Rated 5 out of 5 stars

If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more

Rated 5 out of 5 stars

Good service from everyone from reception, eye test and spectacle dispenser. Also, the offer of coffee is really nice. There is no pressure when choosing frames and you can try on as many as you like.... See more

Rated 5 out of 5 stars

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more

Company replied

Rated 5 out of 5 stars

My family and I have been visiting Sheinman Opticians for many years. My centre is stylish and user friendly. My optician is absolutely excellent, easy going, friendly and always on time. The customer... See more


Company details

  1. Eye Care Center

Written by the company

Sheinman Opticians Northampton have been established since 1915 and offer a great range of designer eyewear and eyecare services that you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Friendly but professional and thorough

Always very thorough, will spend as much time and effort to make sure everything is spot on.
A friendly but professional approach in a top class setting. They make you feel very welcome.

February 19, 2026
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Reply from Sheinman Opticians

Hi Deborah,

Thank you for leaving us a 5* review. We’re so pleased you value our thorough approach and welcoming, professional service.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Just a fantastic service throughout

Just a fantastic service throughout
Mr Williams is a true gentleman very down to earth
Great selection of frames
Linda dispensed my Tom Fords with attention to detail regarding the fitting and gave amazing feedback on my second pair or spectacles
Great coffee also

February 19, 2026
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Reply from Sheinman Opticians

Hi Neil,

Thank you for your wonderful feedback. We’re delighted you enjoyed the service, selection, and attention to detail—and the coffee too!

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Expect and receive the best service.

To be serviced by an efficient team, on every visit, is something of an exception these days. I am pleased to award Sheinman Opticians an exceptional 10/10.

February 19, 2026
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Reply from Sheinman Opticians

Hi Gerald,

Thank you for your kind words and high praise. Consistently delivering excellent service is what we strive for, and your 10/10 means a lot to us.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

All the staff couldn't have done more

All the staff couldn't have done more, very helpful didn't rush me . Went back for a re fit no problem delt with straight away .

February 19, 2026
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Reply from Sheinman Opticians

Hi Maggie,

We really appreciate your feedback. We’re glad you felt well supported and never rushed, and that your refit was handled quickly and easily.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Personal and attentive customer care

Really kind and attentive assistance. I appreciated being allowed to choose a female guide for curating, selecting and fitting my new glasses. The receptionists also worked hard to find suitable appointments for my husband and I so that we could both attend multiple appointments on the same day. My optician was very professional. I was kept well-informed and my glasses were ready promptly.

February 19, 2026
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Reply from Sheinman Opticians

Hi KP,

Thank you for your lovely comments. We’re pleased we could accommodate your preferences and make the experience smooth and comfortable for both you and your husband.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Staff are always friendly and polite

Staff are always friendly and polite. The waiting area was warm and comfortable. Was seen on time and examination was very thorough. Very happy with overall visit. Had to have new glasses adjusted after a week or so and again this was no problem, just walked in and was seen asap

February 19, 2026
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Reply from Sheinman Opticians

Hi Martin,

Thank you for leaving us a 5* review. We’re glad you had a comfortable and thorough experience. It’s great to know our aftercare service also met your expectations.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent experience- happy with my glasses

Excellent staff, communication, and service.
Everyone was professional, friendly, knwodlegedable, and highly skilled.
I felt like I was in good hands throughout the process. I felt heard, validated and taken seriously. The staff really took their time with all the tests and made me feel at ease throughout the process.
Thank you to everyone who works at Sheinmans.

February 19, 2026
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Reply from Sheinman Opticians

Hi,

Thank you for leaving such thoughtful feedback. We’re so pleased you felt supported, listened to, and at ease throughout your visit—it means a great deal to our whole team.

We look forward to welcoming you back to the practice soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Exactly what you would hope for

Exactly what you would expect an experience to an opticians to be. Perfect. Also, and you shouldn’t forget this, you have a problem with your glasses, I sat on mine, they’ll do there best to fix in right there whilst you wait - including changing nose pads and ear guard thingies. No charge just great service.

September 3, 2025
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Reply from Sheinman Opticians

Hi Lawrence,

Thank you for your kind words. We’re always happy to help with any adjustments or repairs—providing aftercare is an important part of what we do.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

I’ve been going to Sheinman for over 30…

I’ve been going to Sheinman for over 30 years, always the save level of excellence, from the welcome you get from the reception team to the great service you get for your eye test. Today’s visit was just the same, 10/10

February 4, 2026
Unprompted review
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Reply from Sheinman Opticians

Hi Matt,

We really appreciate your feedback and 5* rating. We’re incredibly grateful for your loyalty over 30 years. It’s wonderful to know we continue to meet your expectations—thank you for the 10/10!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Second to none

Have been attending Sheinman Opticians since I was a child and will not change in future. All staff are competent, helpful, very knowledgeable, and gentle. All examinations I have had include procedural explanations, and updates on the progress of frames or lenses.

November 6, 2025
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Reply from Sheinman Opticians

Hi Louise,

Thank you for taking the time to leave us a review. It's lovely to hear from our longstanding patients and we’re delighted you value the care, communication, and attention provided by our team at every visit.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Martin aways gives first class service…

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. He has never disappointed yet- think I have been a customer with him for about 18 years now. Would never go anywhere else!

January 12, 2026
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Reply from Sheinman Opticians

Hi Elaine,

Thank you for your loyalty over the years. We’re so pleased you’ve consistently enjoyed first-class service and personalised styling from Martyn - we will be sure to pass your comments on to him!

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

looking after your customers no matter…

looking after your customers no matter what

January 12, 2026
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Reply from Sheinman Opticians

Hi Debbie,

Thank you—looking after our customers is always our top priority, and we’re grateful for your recognition. We appreciate your feedback and 5* rating!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Helpful friendly staff always willing…

Helpful friendly staff always willing to help . Surroundings are peaceful making one feel comfortable .
A good display of glasses to choose from with staff who are knowledgable about them.

December 3, 2025
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Reply from Sheinman Opticians

Hi Annie,

Thank you for your kind feedback. We’re glad you feel comfortable in our practice and well supported by our knowledgeable team.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Both myself and my husband have been…

Both myself and my husband have been visiting Sheinmans Opticians for many years. They are very thorough with their eye tests, the service is impeccable and choice of frames is excellent. We will keep going to Sheinmans for as long as we’re able.

January 12, 2026
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Reply from Sheinman Opticians

Hi Wendy,

Thank you for leaving us a 5* review. We truly appreciate your continued trust. It’s wonderful to know you value our thorough care and selection, and we look forward to welcoming you both for many years to come.

Best regards,
Sheinman Opticains

Rated 5 out of 5 stars

Excellent and efficient service as…

Excellent and efficient service as always.

January 12, 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Wendy,

Many thanks for taking the time to leave us a review. We’re pleased to provide excellent and efficient service every time.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

I have been with Sheinman Opticians for…

I have been with Sheinman Opticians for decades. Their customer service is excellent. It's a pleasure to go there. Deinitely 5 stars!

January 12, 2026
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Reply from Sheinman Opticians

Hi Mary,

Thank you for taking the time to leave us a review and thank you for your loyalty over the decades. We’re delighted you continue to enjoy our service—it’s always a pleasure to see you.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Sheinmans are amazing

Sheinmans are amazing. The staff are so helpful. I had previously had a pair of glasses that were wrongly prescribed so I decided to change Opticians and went to Sheinmans. Marc Williams took time and care to make sure I had the right strength of varifocals.
The number of equipment they have for testing eyes is incredible. I haven't stopped talking to everyone about how good my new glasses are. I can now read my magazines again. Highly recommend Sheinmans.

December 9, 2025
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Reply from Sheinman Opticians

Hi Yvonne,

Thank you for your wonderful review. We’re so pleased we could get your prescription just right and that you’re enjoying your new glasses-your recommendation means a great deal to us.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent service given by all staff…

Excellent service given by all staff that I came in contact with, without exception.
All we're extremely professional and knowledgeable.
Very good range of products available .

December 17, 2025
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Reply from Sheinman Opticians

Hi Mary,

Thank you for your kind feedback. We’re pleased our team’s professionalism and knowledge stood out, along with our range of products.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

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