Sheinman Opticians Reviews 3,446

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making every interaction pleasant and ensuring they feel valued. The service, from eye tests to selecting frames and dispensing, is frequently described as excellent, thorough, and efficient, with many appreciating the personalized advice and attention to detail. People also highlight the high quality of the products, including the frames and lenses, and the overall customer service, which is consistently rated as first-class. Consumers particularly appreciate the staff's knowledge and skill, which instills confidence throughout the process. Many reviewers note that the company goes above and beyond to ensure satisfaction, offering support and making adjustments as needed. The welcoming atmosphere and the seamless experience across various departments are also frequently mentioned as key factors contributing to their positive experiences.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the friendly and helpful staff, from... See more

Product

People report positive experiences with product, consistently praising the high quality of glasses and the... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the top quality of glasses... See more

Based on these reviews

Rated 5 out of 5 stars

If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more

Rated 5 out of 5 stars

Good service from everyone from reception, eye test and spectacle dispenser. Also, the offer of coffee is really nice. There is no pressure when choosing frames and you can try on as many as you like.... See more

Rated 5 out of 5 stars

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more

Company replied

Rated 5 out of 5 stars

My family and I have been visiting Sheinman Opticians for many years. My centre is stylish and user friendly. My optician is absolutely excellent, easy going, friendly and always on time. The customer... See more


Company details

  1. Eye Care Center

Written by the company

Sheinman Opticians Northampton have been established since 1915 and offer a great range of designer eyewear and eyecare services that you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always service with a smile and all…

Always service with a smile and all look very professional. 100% in everything.

December 16, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Judy,

We really appreciate your feedback. Providing friendly, professional service every time is what we strive for so it's great to know you experience this.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Very friendly and attentive staff

Very friendly and attentive staff. Even offered a mince pie with my complimentary Latte. Very thorough and professional advice. A pleasant experience all round.

December 16, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Tony,

Thank you for your kind words. We're delighted you enjoyed the warm welcome (and the mince pie!) as well as the thorough care - your experience means a lot to us.

We look forward to welcoming you back soon.

Best regards
Sheinman Opticians

Rated 5 out of 5 stars

Excellent

Excellent, attentive service

December 16, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Julie,

Thank you for leaving us a review. We really appreciate your 5* rating and kind words.

We look forward to welcoming you back to the practice soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Very prompt attention to my…

Very prompt attention to my requirements and understood my existing eye problems. Attentive and courteous staff.

December 4, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Christopher,

Many thanks for taking the time to leave us a review. It's a huge compliment to hear that you found our team to be attentive and courteous.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly, professional and I have never felt rushed or pressurised.

December 16, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Tracey,

Thank you for leaving us a 5* review. We're delighted to hear that you found our staff to be friendly and professional. It's great to hear that you never felt rushed too.

We look forward to welcoming you back in the near future.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Paul,

Thanks for taking the time to leave us a review. We really appreciate your feedback and 5* rating.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Superb customer service

Really great customer experience with Carl at Northampton. He is my go to member of staff when needing new glasses. Very knowledgeable, respectful and I have complete confidence that I will leave feeling totally satisfied. Fantastic knowledge of Oakley products.

November 20, 2025
Unprompted review
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi John,

Thank you so much for your wonderful review. We’re delighted to hear about your great experience with Carl, and that his knowledge and care helped you leave feeling confident and satisfied. We will be sure to pass your comments on.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

SHEINMAN

Friendly staff. No rush procedures and tests. Queries discussed fully.

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi,

Thank you for your feedback. We’re really pleased you felt relaxed during your appointment and that all your questions were fully discussed.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Top opticians

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi,

Thank you for taking the time to leave us a review, we really appreciate your feedback and 5* rating.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Collecting new glasses.

Tests done quickly and easily.
New glasses fitted very well and are very comfortable ti wear.
Staff all very friendly and helpful as usual.
Always a pleasant experience to visit Sheinman opticians.

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Carole,

Thank you for taking the time to leave such a lovely review. We’re glad everything was smooth and comfortable, and that our team made your visit a pleasant one, as always.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Mr Williams and Carl.
Found the right glasses with a lot of patience from Carl

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Sally,

We really appreciate you taking the time to leave us a review. We’re pleased Mr Williams and Carl were able to help you find the right glasses, and we’ll be sure to pass on your thanks to them.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Always a good experience

Always a good experience. Knowledgeable assistants with good customer service.

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Charlotte,

Thank you for your feedback. We’re glad to hear you consistently have a good experience and that our team’s knowledge and customer service stand out.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Highly Recommended.

The optician and technician were both superb.

I recommend Sheinman Optician without hesitation.

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Jean,

Thank you for your kind words and 5* rating. We’re delighted to hear that both the optician and technician provided superb care during your visit. It's great to hear that you wouldn't hesitate to recommend us too!

We look forward to welcoming you back in the near future.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent service.

I am very pleased with the service I have received from Sheinmans. I have been a customer for many years now, and as the years have gone by my eyes have altered and I am confident that I have always received the best care available for my eyes. I would definitely recommend Sheinman Opticians if you are looking for excellent care for your eyes.

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Ian,

Thank you so much for your lovely review and continued loyalty over the years. We’re really pleased to hear that you’ve always felt confident in the care you receive as your vision has changed. Your recommendation means a great deal to us.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent Service

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Barbara,

Thank you for leaving us a 5* review. It's wonderful to hear that you received excellent service whilst visiting us.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

This optician came over very…

This optician came over very professional in their approach

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Gordon,

Thank you for taking the time to leave a review. We’re glad our professional approach made a positive impression and that you had a good experience with us.

We look forward to welcoming you back in the near future.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

A great experience

Sheinman’s provided a thorough, friendly and helpful service. All staff members provide a great service with nothing being too much trouble. It’s great to know you can go back afterwards at any time for adjustments and if any problems arise. As always, a great experience from beginning to end.

November 3, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Kathleen,

Thank you for your continued support. We’re so pleased you enjoyed a friendly, thorough visit and felt reassured knowing we’re always here for adjustments or follow-up care.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

Sheinman's the ones to see.

All the staff were helpful and always smiling.
My glasses were expertly fitted and the service was excellent.
I would recommend Sheinman to all.

October 30, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Ron,

Thank you so much for your lovely feedback and recommendation. We’re delighted you were happy with the fitting of your glasses and the service you received from our team.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent as always

November 6, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Colin,

Thank you for taking the time to leave us a 5* review. We're delighted to hear that you have always received excellent service.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Reading Glasses

A very caring approach to have my requirements satisfied for a new prescription of lenses for reading glasses to complement my contact lenses.

October 24, 2025
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Christopher,

Thank you for your kind words and 5* rating. We’re pleased we could take a caring, personalised approach to help with your new lenses and visual needs.

Best regards,
Sheinman Opticians

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look