Shiply Reviews 

73,627
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff who handle fragile items with great care and maintain clear communication throughout the transportation journey. People also love the competitive pricing, reliable delivery service, and the simple, user-friendly platform for easily arranging transport without any hassle. Many users mention that finding quotes and choosing a suitable courier is extremely straightforward. However, some customers also noted issues regarding high platform fees and unexpected extra costs added to their bills. A few people experienced frustrating scheduling delays, unexpected early arrivals, and poor communication from certain independent delivery couriers.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the quick quotes and reliable... See more

Delivery service

Clients share satisfaction with the delivery service, frequently praising timely arrivals, careful handling... See more

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers found the drivers... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates, excellent overall... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple platform that is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Asad. He was very polite, professional and kept me updated throughout. He stuck to the times agreed and everything went smoothly with no issues at all. My car was collected and... See more

Rated 5 out of 5 stars

I got a lot of quotes with various prices from lots of companies. I chose one I had used before. They happened to be the lowest and fairest price. One thing I would suggest that you read through the... See more

Rated 5 out of 5 stars

Great trustworthy organised site. Great number offered service. Chose cheapest one. Great communication gave me email to reassure then texted then finally texted before near drop off. Definitely use... See more

Rated 5 out of 5 stars

I used Shipley (first time user) to return a bathroom vanity unit. I found the process easy, I messaged back and forth with the driver to clarify a couple of points which was really helpful. I had a c... See more


Company details

  1. Shipping Company

Written by the company

Get multiple quotes from couriers & transport firms already making similar trips. Free Service, Save Time & Money - Courier Quotes Online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(73,627)

5,476 reviews in the last 12 months

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Rated 5 out of 5 stars

I wouldn't say that it was great

I wouldn't say that it was great, as the two chaps who called to collect the 12 crates were pushy regarding the collection of the money. Perp, you should introduce a training session to your carriers so that they are more customer-friendly.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great overall

The company had good comms, were flexible and accommodating. They got my heavy and fragile item up to Scotland safely.

September 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to use

Easy to use, received quotes really quickly. Was easy to review quotes and any additional information offered by the courier

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Shiply. I found a suitable transport provider very quickly at a reasonable price. The whole process was easy and convenient. I would definitely use Shiply again.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy and great value

Made something I expected to be quite complicated really easy and straightforward. The bids coming in were good value and the carrier I selected in the end performed very efficiently as promised, accurate times with great comms and with no hitches at all. Will definitely use again, very impressed.

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service provided

Excellent service provided by the courier company ‘Exact’ who were my choice from the numerous companies that the Shiply algorithm generated (at quotes from £63 from the small indies to £160 from the corporates). Clear comms from Exact and very prompt response to questions. The item, a chair covered in a delicate velvet fabric, was delivered in perfect condition from London to Manchester. £83 for the carriage + £6 insurance for cover to a value of £200.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I used Shipley (first time user) to…

I used Shipley (first time user) to return a bathroom vanity unit. I found the process easy, I messaged back and forth with the driver to clarify a couple of points which was really helpful. I had a call from the driver 20 minutes prior collection from my home address and the delivery was made just as arranged. No issues, great service!

September 13, 2026
Unprompted review
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