Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
Company replied
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with shoeaholics
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good correspondence to keep me up to date with delivery etc. Would shop here again
July 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Emma,
Thank you so much for your lovely 5-star review! 💛
We're delighted to hear that you had such a great first experience with Shoeaholics and that your shoes arrived promptly and exactly as expected. It's wonderful to know you were kept well informed throughout the delivery process and are so happy with your purchase.
We really appreciate your kind words and look forward to welcoming you back again soon!
Regards,
Team Shoeaholics
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Not great. Twice I received faulty items
I ordered 6 items the 1st time, they got delivered on the 24th Jun, 2 were faulty. Both KG items. The trainers had gems missing and the boots had scuffs. I sent them back on the 25th. Waiting on a refund (I know it will be 14+). I then placed a 2nd order on the 26th Jun. This time both items were faulty. Gems missing from KG sunglasses and scuffs on the Carvela boots. Those I returned today 30th Jun. Waiting on a refund (I know it will be 14+). After contacting customer services again as I had issues with my order one more time I got offered a 20% discount as a gesture of goodwill. That's terrible. Having issues with defected items and getting offered 20% off which you can get online with a coupon!
Nice to see how they value customers, considering they knew I was willing to try one more time with a new order but was expecting a bit more courtesy .
June 30, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Natasha,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your recent experience across both orders. We understand how disappointing it must be to receive faulty items and then have to go through the inconvenience of multiple returns and delays. This is not the standard we aim to deliver.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Didn’t receive parcel
Didn’t receive parcel. They didn’t attempt to knock, just apparently left it next to my bin.
I couldn’t prove it wasn’t there when I got home so they refused to help. Said they had done their job. When I questioned this they told me I needed cctv evidence to prove I hadn’t received the parcel and said they were closing the ticket.
Never know anything like it. I’ve paid £100 for a bag I never received and will ensure that everybody I know, never orders from this company
May 26, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Zoe,
We're very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for giving us the opportunity to look into this further.
Regards,
Team Kurt Geiger
Luuuuuuuv my trainers😍
Luuuuuuuv my trainers😍 was out of the country on arrival of goods, but very happy with my purchase. Lots of compliments how nice they are :D
June 9, 2026
Unprompted review
Reply from Shoeaholics.com
Hello there,
Thank you for your lovely feedback! We’re delighted to hear that you’re so happy with your trainers, and it’s great to know they’ve been receiving lots of compliments.
We’re glad to hear that you’re enjoying your purchase. Thank you for your support!
Kind regards,
Team Shoeaholics
Fab online site
Great company with good choice of Kurt and Carvela. Sales are also very good with substantial savings! No problem with delivery or returns both very smooth. I have purchased here many times without any issues.
May 25, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Val,
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
We’re pleased to hear that you are happy with our products and have had smooth experiences with both delivery and returns. It means a lot to us that you continue to shop with us.
Kind regards,
Team Shoeaholics
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Sandals were too smallI NIGHTMARE refund policy
Sandals were too small. Return approved 29th May…..did not receive and had to chase with customer services to be told it’s on its way and i’ve still not received it. I Received confirmation email saying they had received my return and would receive payment in 10 working days. Now i’m told this is NOT proof they have received my return……absolutely outrageous. Email confirmation so i threw away receipt as it has been confirmed they had received……
May 23, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Jane,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your refund, and apologies for the inconvenience this has caused.
We have checked and can see that our Customer Service team has requested some information from you. We would kindly ask you to respond to the same email thread with the required details so they can review this further and assist you accordingly.
Kind regards,
Team Shoeaholics
Amazing prices and quality
Amazing prices and quality. What's not to like.
June 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hello David,
Thank you for taking the time to share your feedback.
We’re delighted to hear you are pleased with your recent purchase and overall experience. Your support is greatly appreciated.
We look forward to welcoming you again soon.
Kind regards,
Team Shoeaholics
No Parcelaholics
If there was a zero that would have been the choice. My parcel was left on the doorstep and then taken by someone. Shoeaholics deem that as delivered even know it was never physically signed for, parcel was meant to arrive between 2-4pm and did not arrive until 4:30pm and by that time there was no one in to sign for it so they left it on a doorstep which the general public have full access to. Do not use this company, customer service is extremely untrained and there is no contact number for you to speak to a person. Completely unprofessional company, spend your money elsewhere where.
June 15, 2026
Unprompted review
Reply from Shoeaholics.com
Hello John,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you have not received your order and for the inconvenience this has caused.
Please respond to the email you received with your order details so we can look into this further and assist you as soon as possible.
Kind regards,
Team Shoeaholics
I was very pleased with the simplicity…
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to contact anyone about this. I do feel miss sold but the bag is lovely.
June 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hi David,
Thank you for sharing your feedback. We are very sorry to hear that your order was not as expected and appreciate you bringing this to our attention.
We will quickly get this checked for you. Please respond to the email you received with your order details so we can look into this further and assist you as soon as possible.
Kind regards,
Team Shoeaholics
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⚠️Item never received , customer service appalling
⚠️Item never received and customer service appalling ! Burden of proof mine asking for ring doorbell proof no one came to the house when. It is motion activated ! How can I send what doesn’t exist as they never came to property ! when fed ex lied multiple times and changed the story on delivery details to left outside to then posted through letterbox ( an item that absolutely did not fit in letterbox) no proof of delivery also . Fed ex and shoeaholics refused to take responsibility! A high ticket item stolen ! AVOID !!
June 16, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Adele,
Thank you for your feedback. We’re sorry to hear about your experience.
We can confirm that your concerns have been highlighted to the relevant team for further review. Thank you for taking the time to share your experience. Your feedback has been noted and shared with the appropriate team.
Kind regards,
Team Shoeaholics.
Great buy from Shoeaholics
Great buy from Shoeaholics
This is the first time that I had shopped at Shoeaholics.
Purchased a handbag for my granddaughter, at a reduced price, which is great.
Excellent service and delivery, well done Shoeaholics.
Will definitely be purchasing more items, and recommending Shoeaholics to my family and friends.
February 5, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Nerinder,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience shopping with Shoeaholics and that you were pleased with the handbag, pricing, service, and delivery.
It’s fantastic to know that you would recommend us to your family and friends and plan to shop with us again. We truly appreciate your support and look forward to welcoming you back soon!
Kind regards,
Team Shoeaholics
It was fast delivery with both items I…
It was fast delivery with both items I got. Got really good deals too. Both shipped off to Australia for my daughters birthday
May 14, 2026
Unprompted review
Reply from Shoeaholics.com
Hello there,
Thank you for your lovely feedback! We’re delighted to hear that your order arrived quickly and that you were able to take advantage of some great deals.
We truly appreciate your support and hope she loves her gifts. Thank you for choosing to shop with us!
Kind regards,
Team Shoeaholics.
So happy I could combust
So happy I could combust - I found the exact shoes I wanted for a fraction of the price and they were delivered via Evri very quickly. 10/10 would recommend
June 16, 2026
Unprompted review
Reply from Shoeaholics.com
Hello there,
Thank you for your fantastic feedback! We’re delighted to hear that you found the exact shoes you were looking for at a great price. It’s wonderful to know you’re so happy with your experience and would recommend us.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards,
Team Shoeaholics.
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I have ordered many times
I have ordered many times, so happy with my purchase.
May 15, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Felicia,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've ordered with us many times and continue to be happy with your purchases. Your loyalty and support mean a lot to us.
We look forward to welcoming you back again soon!
Regards,
Team Shoeaholics
i didn’t receive my order and i sent…
i didn’t receive my order and i sent mail for you no response
now i don’t have my money and my item
June 14, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Dalal,
Thank you for taking the time to share your feedback. We are sorry to hear that your order has not been received and that you have not had a response to your previous email.
We understand how concerning this situation must be and apologise for any inconvenience caused. This is not the level of service we aim to provide.
Please respond to the requested information so we can look into your order further and assist you accordingly.
Kind regards,
Team Shoeaholics
A TOTAL DISGRACE TO ONLINE SHOPPING
I am completely disgusted how this company really believes it can treat a customer, a person who wants to buy something from them, yet when it doesnt arrive they truely think they can dictate the outcome !
I placed an order and SHOEAHOLICS chose EVRI to deliver it. EVRI left it on the ground outside my house. Evri left a photo showing this.
At no point did I ask for my parcel to be left on the ground yet SHOEAHOLICS think this is quite acceptable.
I saved my money to buy this bag and I was so excited to recieve it .
So SHOEAHOLICS have completely dismissed me .
I spent almost 2 hours on live chat with one of their online agents and all I was told that an INVESTIGATION had to be carried out even though the photo was there to prove my parcel was left on the ground!
I recieved an email basically telling me they refused to refund me because it was "delivered".
I have sent TWO emails with no reply at all from SHOEAHOLICS .
So I have been left with no bag because SHOEAHOLICS have failed to deliver the bag I paid for to ME !!!
I am supposed to just accept this and walk away !
This company should hang their head in shame at the way they treat a customer when they fail to do what they are supposed to do!
I will not be dictated to and I wont stop until I recieve my money back !
June 4, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Mary,
We're sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you. We appreciate you taking the time to share your concerns.
Please be assured that we have raised this further with the relevant team for review. If you have not yet received an update, please contact us with your details, and the team will be happy to assist further.
Thank you for your patience while this matter is being looked into.
Regards,
Team Shoeaholics
The shoes I ordered were advertised as…
The shoes I ordered were advertised as a size 12. When they were delivered I found them to be a size 11. It was annoying, however the return process was fine, I was refunded in a swift manner, I was refunded my original purchase price plus the delivery I paid for. So thanks for that Shoeaholics. Just a shame about the size.
June 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hello Dane,
Thank you for your feedback. We’re sorry to hear that the shoes you received were not the size you needed. However, we’re pleased to hear that the return process was straightforward and that your full refund was processed promptly. We appreciate you bringing the sizing issue to our attention, and your comments have been shared with the relevant team for review.
Thank you for your understanding, and we hope to provide a better experience in the future.
Kind regards,
Team Shoeaholics.
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GREAT DAZE TRAINERS
My trainers arrived on time, next day delivery as promised and they were well packaged, they were a bargain and are very comfortable and a perfect fit as always. Will continue buying from this website as I have never had any problems with them.
May 2, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Mrs Moore,
Thank you so much for your fantastic review!
We're delighted to hear that your trainers arrived on time, were well packaged, and lived up to your expectations. It's great to know you found them comfortable, a perfect fit, and excellent value for money.
We're especially grateful for your continued trust and support. Knowing that you've consistently had positive experiences with us means a lot, and we look forward to helping you find many more favourite pairs in the future!
Regards,
Team Shoeaholics
Marked delivered, but item not received! (-1*)
I've been a long-standing customer (since 2012), however my recent experience with Shoeaholics has been extremely disappointing.
I ordered shoes costing £111.20 which were marked as delivered by Evri. I was at home at the time of delivery and no attempt was made to hand the parcel to me or obtain confirmation of receipt. Their delivery photograph shows the parcel left outside a blue door in a communal area, and I cannot confirm that this is my specific flat door.
I reported the issue immediately as a non-receipt dispute. Despite this, my claim was rejected and the case was closed solely on the basis of tracking showing “delivered," without what I consider to be a proper investigation into whether the goods were actually received.
I do not consider it reasonable for a non-receipt claim to be closed solely on the basis of tracking data, particularly where there is no confirmed handover or proof of receipt by the customer. I would expect a proper review of the delivery circumstances before a final decision was made.
As a result, I have been left out of pocket and do not consider this matter to have been fairly or properly resolved.
May 23, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Dolly,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially as a long-standing customer. We appreciate you taking the time to share this detailed feedback.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Fab slide on trainers
Fab slide on trainers - arrived quickly and well packaged. Very happy with purchase and Shoeaholics. Have made several purchases now and all been good.
June 1, 2026
Unprompted review
Reply from Shoeaholics.com
Hi Consumer,
Thank you so much for your wonderful review!
We're delighted to hear that you love your trainers and that they arrived quickly and well packaged. It's especially great to know that you've had positive experiences across several purchases with us.
Your continued support means a lot, and we're thrilled that you've been happy with both your purchases and your Shoeaholics experience.
We look forward to welcoming you back again soon!
Regards,
Team Shoeaholics
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