We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
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Company details
About Shopper Approved
Written by the company
Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.
Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).
There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.
************************************************* ATTENTION - PLEASE READ BELOW *************************************************
If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.
- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.
- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.
As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.
That being said:
- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.
Or...
- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.
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Contact info
155 31st St., 84401, Ogden, United States
- 888-951-7467
- support@shopperapproved.com
- www.shopperapproved.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a great experience..
had a wonderful experience working with…
had a wonderful experience working with Liv Ramos. The communication was prompt, professional, and helpful from start to finish. All questions and adjustments were handled quickly, and the team was very accommodating.
Super quick and helpful
Super quick and helpful. It's great knowing Khéri and the team are there if I need anything!
5-Star Customer Service
Our Shopper Approved team listened to what we needed and took action to make it happen. Fantastic customer service!!
The ShopperApproved team is great
The ShopperApproved team is great, especially Colton who went above and beyond for us!
Shopper Approved is a great partner for High Speed Internet
Shopper Approved is a great partner for gathering reviews for our company, they are easy to work with and very responsive.
Shopper Approved has been a…Great Tool for Building Trust
Shopper Approved has been a game-changer for Vermont Violins. The automated review system makes collecting authentic customer feedback effortless, and the verified trust seal gives new customers confidence when purchasing.
Since using Shopper Approved, we've seen increased engagement and our reputation has grown significantly. It's an excellent platform for showcasing the quality of our instruments and service.
Highly recommend!
Great service and friendly staff
The staff at Shopper Approved are extremely knowledgable and helpful. I am able to get a reply back to any questions almost immediately and they work with you every step of the way.
Great service
Great service! Best website which is honest and does not play games or make you pay for your feedback! Actual orders unlike other sites...uhum!!!
Their whole team works to make the process work for their clients and their client's customers
Their whole team has been extremely helpful, from the initial sales process, to the onboarding, and now with ongoing operations and communication. There is an arms-length requirement that a third party review service needs to maintain with it's clients, but they are responsive and receptive when issues are resolved to the client's satisfaction, or when reasonable moderation is called for.
We are already more than satisfied, but we haven't even fully utilized their full range of services!
Shopper Approved Top Notch…
Shopper Approved has been top notch provider and supporter of our business. We have been with Shopper approved for well over a decade and they are hands down the leading service provider for our business. Their service is awesome. The price fair. The value exceeds all expectations. Thank you Shopper Approved!
Great company
Great company. they care about their consumers and have a very fair and useful review service with lots of additional features from video reviews, to regular reviews. Been a customer since they started.
Great platform for collecting reviews
Great platform for collecting reviews. As a business owner, the main reason we chose ShopperApproved is all reviews are verified. Customer engagement is far better than any other platforms. Great product!
Great Customer Service and Tools
Big fan of Shopper Approved and their systems. I also have had nothing but great and responsive customer service from Colton specifically who has been very helpful when needed. Much appreciated.
very good review collection system and…
very good review collection system and great tech support
Questioning integrity and transparency of this company
I recently had a very negative experience with an online florist that uses Shoppers Approved for customer ratings. While this company has consistently low reviews on platforms such as Trustpilot, Yelp, and Google Reviews, its ratings on Shoppers Approved appear unusually high.
I attempted to leave an honest review to warn other consumers, but Shoppers Approved made the process unnecessarily difficult. I was repeatedly asked to submit my information, only to be told later that I had never provided it—despite the fact that I have date- and time-stamped screenshots proving otherwise.
Eventually, I received a separate email link to submit a review. When I clicked the link, I was directed to a page asking whether I wanted to update a “previous” review allegedly submitted by me. This is concerning, as I have never left a review on Shoppers Approved before. I was also unable to view this supposed existing review or see what rating had already been assigned.
Although I was ultimately able to submit my feedback, the existence of a review attributed to me and the excessive obstacles required just to leave a review raise serious concerns about the integrity and transparency of the review process.
Great company
Strong Platform for Collecting Authentic Customer Feedback!
WeShipCars has had a great experience using ShopperApproved to collect and manage customer feedback. Their platform is easy to use, integrates smoothly into our workflow, and helps us showcase authentic reviews that build trust with our customers. The support team is responsive and knowledgeable, making the entire process seamless. We highly recommend ShopperApproved to any business serious about reputation management.
Khéri González
Khéri González, the account manager, was so patient and helpful. He did an amazing job assisting me with our website link. Thank you for your remarkable help.
Bella, Sales manager
The Trustpilot Experience
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