Shopper Approved Reviews 

831
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its effectiveness in helping businesses grow and manage their online presence. The staff and customer service team are frequently commended for being highly responsive, helpful, and knowledgeable, often going above and beyond to resolve issues and provide guidance. Many people appreciate the quick response times and the seamless integration of the platform with their websites, which contributes to a smooth user experience. However, some customers also noted difficulties with the review submission process, experiencing issues with providing information or accessing review links. A few other people also felt that the service might be company-centric.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, responsive, and genuinely... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the team's professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers thrilled and highly recommending it,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Website

People report positive experiences with website, highlighting its ease of use and seamless integration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more

Rated 5 out of 5 stars

The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews. They don't... See more

Rated 5 out of 5 stars

Shopper Approved gives us everything we need. A way to provide honest reviews for our customers. Lots of tools we like to use such as spreading our reviews across multiple platforms and even the abili... See more

Rated 5 out of 5 stars

"I had the pleasure of working with Jordan Neuenschwander from Shopper Approval, and I couldn’t be more impressed! When we encountered issues with their API, Jordan was quick to step in and help us re... See more


Company details

  1. Software Company
  2. Media Company
  3. Review Site

About Shopper Approved

Written by the company

Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.

Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.

Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).

There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.

************************************************* ATTENTION - PLEASE READ BELOW *************************************************

If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.

- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.

- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.

As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.

That being said:

- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.

Or...

- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.

*************************************************

Contact info

4.8

Excellent

TrustScore 5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(831)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

had a wonderful experience working with…

had a wonderful experience working with Liv Ramos. The communication was prompt, professional, and helpful from start to finish. All questions and adjustments were handled quickly, and the team was very accommodating.

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Shopper Approved has been a…Great Tool for Building Trust

Shopper Approved has been a game-changer for Vermont Violins. The automated review system makes collecting authentic customer feedback effortless, and the verified trust seal gives new customers confidence when purchasing.
Since using Shopper Approved, we've seen increased engagement and our reputation has grown significantly. It's an excellent platform for showcasing the quality of our instruments and service.
Highly recommend!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Easy to work with, smart people, USA based support

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and friendly staff

The staff at Shopper Approved are extremely knowledgable and helpful. I am able to get a reply back to any questions almost immediately and they work with you every step of the way.

January 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service! Best website which is honest and does not play games or make you pay for your feedback! Actual orders unlike other sites...uhum!!!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Their whole team works to make the process work for their clients and their client's customers

Their whole team has been extremely helpful, from the initial sales process, to the onboarding, and now with ongoing operations and communication. There is an arms-length requirement that a third party review service needs to maintain with it's clients, but they are responsive and receptive when issues are resolved to the client's satisfaction, or when reasonable moderation is called for.
We are already more than satisfied, but we haven't even fully utilized their full range of services!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Shopper Approved Top Notch…

Shopper Approved has been top notch provider and supporter of our business. We have been with Shopper approved for well over a decade and they are hands down the leading service provider for our business. Their service is awesome. The price fair. The value exceeds all expectations. Thank you Shopper Approved!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. they care about their consumers and have a very fair and useful review service with lots of additional features from video reviews, to regular reviews. Been a customer since they started.

January 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Great platform for collecting reviews

Great platform for collecting reviews. As a business owner, the main reason we chose ShopperApproved is all reviews are verified. Customer engagement is far better than any other platforms. Great product!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Tools

Big fan of Shopper Approved and their systems. I also have had nothing but great and responsive customer service from Colton specifically who has been very helpful when needed. Much appreciated.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Questioning integrity and transparency of this company

I recently had a very negative experience with an online florist that uses Shoppers Approved for customer ratings. While this company has consistently low reviews on platforms such as Trustpilot, Yelp, and Google Reviews, its ratings on Shoppers Approved appear unusually high.

I attempted to leave an honest review to warn other consumers, but Shoppers Approved made the process unnecessarily difficult. I was repeatedly asked to submit my information, only to be told later that I had never provided it—despite the fact that I have date- and time-stamped screenshots proving otherwise.

Eventually, I received a separate email link to submit a review. When I clicked the link, I was directed to a page asking whether I wanted to update a “previous” review allegedly submitted by me. This is concerning, as I have never left a review on Shoppers Approved before. I was also unable to view this supposed existing review or see what rating had already been assigned.

Although I was ultimately able to submit my feedback, the existence of a review attributed to me and the excessive obstacles required just to leave a review raise serious concerns about the integrity and transparency of the review process.

January 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Strong Platform for Collecting Authentic Customer Feedback!

WeShipCars has had a great experience using ShopperApproved to collect and manage customer feedback. Their platform is easy to use, integrates smoothly into our workflow, and helps us showcase authentic reviews that build trust with our customers. The support team is responsive and knowledgeable, making the entire process seamless. We highly recommend ShopperApproved to any business serious about reputation management.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Khéri González

Khéri González, the account manager, was so patient and helpful. He did an amazing job assisting me with our website link. Thank you for your remarkable help.

Bella, Sales manager

January 14, 2026
Unprompted review

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