Sicily by Car Reviews 46,543

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the pickup and return processes smooth and efficient. People frequently highlight the excellent service, noting the ease of the overall experience and the quality of the cars, which are often described as clean, well-maintained, and in great condition. However, some customers were not happy with certain aspects of the product and pricing. A few reviewers mentioned receiving cars with existing damage or issues, or not getting the specific model they booked. Some people also felt that the pricing for additional services, such as extra insurance or child seats, was too high, and a minority experienced pressure to purchase these extras.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and efficient handling... See more

Product

Users describe ambiguous interactions with the product. Many customers report receiving clean, comfortable,... See more

Quality

Clients share positive opinions on quality, frequently praising the clean, comfortable, and reliable cars.... See more

Price

Reviewers mention ambiguous feedback about price. Many customers found the initial price competitive and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All was fine.The only small annoyamce - we booked the smallest car, mainly becuase we planned to visit the Costiera Amalfitana. On arrival we were given a bigger Citroen SUV style mid-sized vehicle.... See more

Company replied

Rated 5 out of 5 stars

Have rented many times with SBC over past 10 years, and for Italy they are a solid average operator. Including language barriers (i speak a bit of italian) and the typical almost helpful italian work... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Simone and all the team at Sicily by car at Malpensa Airport T2. Seamless process from start to finish, great and well maintained modern car. Will most definitely be a returning... See more

Company replied

Rated 5 out of 5 stars

This is actualy 4,9. They didn't make tricks with damages (I didn't buy incurance), all went smoothly and preauthorisation was released within 1 hr. Except little flexibility (I came 1 hr to soon... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Sicily by Car S.p.A. Compagnia leader nel settore dell'autonoleggio, è stata fondata nel 1963 da Tommaso Dragotto, che ha iniziato la propria scommessa imprenditoriale con un parco auto costituito da una Fiat 1300, una Fiat 1100 e due Fiat 500. In seguito ad un programma di espansione aziendale e commerciale, e grazie all'esperienza e professionalità del team di Direzione che ha permesso alla Compagnia di diventare una vera realtà nazionale, dal 1997 la Sicily by Car , varca i confini regionali ed assicurandosi un mercato di più vaste dimensioni. Sicily by Car ha avuto nel corso degli anni uno sviluppo costante ed è presente in tutte le principali città italiane con oltre 60 uffici. Oggi dispone di una flotta di oltre 20.000 vetture. Nella nostra flotta potrai trovare dalle piccole utilitarie per spostarti agevolmente nel traffico cittadino, alle auto decappottabili per riscoprire il piacere di una guida brillante e dinamica, fino alle auto di lusso per non passare inosservati. Se ti occorre spazio per un soggiorno con la tua famiglia o con i tuoi amici più cari, una station wagon o un minivan 9 posti potrebbe essere la tua soluzione di noleggio su misura. Se hai bisogno di un mezzo per trasportare merci voluminose legate alla tua attività lavorativa o perché devi effettuare un trasloco, avrai a disposizione un'intera gamma di furgoni su misura per te. I nostri veicoli elettrici sono il vanto di un'azienda come la nostra, che da sempre guarda al futuro e che ha a cuore il rispetto dell'ambiente e lo sviluppo eco-sostenibile. Negli ultimi anni la nostra offerta si è ampliata per venire incontro alla domanda di flessibilità da parte della clientela. Oltre al rent a car a breve termine e a prezzi economici, da sempre il nostro core business, nei nostri uffici in Italia si sono aggiunte nuove soluzioni di noleggio auto.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47K reviews

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Rated 5 out of 5 stars

Smooth service

Smooth service, fair price, no hassle. Didn't have any problems.

April 28, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! Customer satisfaction is our priority! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

NAP nicerent

Résultat de la traduction
Hello
I was extremely impressed with the quality of service provided by your company, from the car hire process right through to the welcome I received in Naples from your employee Vincenzo.
On my next trips to Naples, I will contact your company again to hire a car.
Thank you for your professionalism

April 28, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Aldinap! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

Great Service

Great Service

April 28, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! We are happy to read your comment, we look forward to seeing you soon in our offices for your next rentals!
Donatella

Rated 5 out of 5 stars

Very pleasant service

Very pleasant service, a very nice car, no hassle with damage or anything like that. Helped quickly and efficiently. Highly recommended.

April 28, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Patrick! Customer satisfaction is our priority! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

Very good overall experience

The customer service assistant, was prompt, efficient, friendly and helpful. The car was clean and marks identified at pick up were mostly correct, there was an extra small mark, which I photographed. Car ran well and there were no issues. At return someone was immediately at hand to take the car back and check it over. Paperwork was signed. Deposit was returned within a day. Excellent all round. Have used SBC many times and will continue to do so as long as you stay competitive for price. Thanks

April 27, 2026
Sicily by Car logo

Reply from Sicily by Car

Your review has totally cheered us up! Thank you for taking the time to leave us some nice words. We are glad we were able to satisfy you and hope you will continue to be satisfied with our services!
Marcello

Rated 1 out of 5 stars

Misleading and buried information…

Misleading and buried information regarding the use of debit/credit cards and the “penalty” for using a debit card is three times the amount of the usual fee. You will pay the equivalent of biannual car insurance for a weeks rental. It’s exorbitant. Both Sicily and the booking agent point to the t&cs for convenience while the info is not presented in an explicit and easy to find manner, especially since it’s a huge difference and potentially disabling your vacation. If you’re looking for understanding, do not go here. Would not recommend.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service 👌

Great service 👌
Everything was explained clear and simple
Deposit already back same evening when return car

April 27, 2026
Unprompted review
Sicily by Car logo

Reply from Sicily by Car

Thank you! Every day we do our work with passion, and your words fill us with pride!
Donatella

Rated 5 out of 5 stars

All is 6stars

All process

April 27, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! Every day we do our work with passion, and your words fill us with pride!
Donatella

Rated 5 out of 5 stars

You were prompt

You were prompt, I bought full casco insurance from you to avoid any problems, the inspection took very little time, the warranty was unlocked quickly

April 23, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you! Customer satisfaction is our priority! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars

Quick check-in and check-out.

Quick check-in and check-out.
Gentle staff.
The car was really what I booked. It was almost new and worked very good.

April 27, 2026
Sicily by Car logo

Reply from Sicily by Car

We are happy to read your review, it is important for us to know your opinion! We hope to see you in our vehicles again soon!
Marcello

Rated 5 out of 5 stars

A good experience.

April 27, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Adrian! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella

Rated 5 out of 5 stars
Sicily by Car logo

Reply from Sicily by Car

Thank you so much for your positive feedback! We appreciate your words and are glad that your experience with us was great. We constantly strive to provide the best customer service and we are glad to know that we have succeeded!
Marcello

Rated 5 out of 5 stars

The service was good and the car was…

The service was good and the car was all new.

April 27, 2026
Sicily by Car logo

Reply from Sicily by Car

Thank you Tim! We are happy to read your compliments! We look forward to seeing you in our offices soon!
Donatella

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