Simply Personalized Reviews 

533
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I saw the simply personalized ad on prime it said, "17.99 for a personalized front plate and for the combo add $3 more and get a license plate frame. In about 6 days a package came with just a frame.... See more

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Rated 4 out of 5 stars

It’s a fabulous gift. Several pages were a bit blurred (or copied poorly) and the print so small, perhaps too many articles to jam on one page. A suggestion only, enlarge the print and focus... See more

Rated 5 out of 5 stars

Wow, what an amazing gift! Purchased this for my Dad's 75th birthday & didn't realize it was going to be the front page of every edition for every year since his birthdate. Very nice format & for the... See more

Rated 5 out of 5 stars

I ordered this book as a Christmas gift for my husband and I couldn't be happier. We watched the lunar landing together the first summer we were dating , so this book has special meaning. And the co... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Personalize all our bespoke one-of-a-kind personalized gifts that are made to order with your names, messages, occasions and more!


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3.8

Great

TrustScore 4 out of 5

533 reviews

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3.8

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(533)

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Rated 5 out of 5 stars

Very happy

Very happy! I received my personalized product much more quickly than I anticipated. It was a 60th birthday gift for my father, and he was very happy with it. It actually made him tear up a bit. So, we are definitely happy!

September 18, 2019
Unprompted review
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Rated 1 out of 5 stars

I've ordered books from other companies…

I've ordered books from other companies and have already received them. I have not received the book I ordered from you even though you sent an email saying it shipped on Sept.3rd. You have not provided a tracking number so I can't locate it. No one answers your phone or responds to an email. This is a gift and may not get it. My order # is 1E6108. I would appreciate a response from you.

September 12, 2019
Unprompted review
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Reply from Simply Personalized

Thank you for your review.

We are sorry to hear that you have not had an update on your order.

The team have looked into this and can see that your order has been made and shipped from our warehouse. A member of the customer team has emailed you directly to pass on your USPS tracking number which shows it is on route to your destination and will be delivered very soon.

If there is anything more we can help you with please do not hesitate to contact, you can reach us between 9am - 12pm East Coast Time on 866 635 1296 or alternatively you can email us on info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

Rated 4 out of 5 stars

company only don’t post

It may not be on your website now but it was showing Paw Patrol which both of my great grand kids love. Along with Frozen I also wanted to order Paw Patrol, but no longer an option. Please update your site so that parents and grandparents won’t be disappointed when they can’t get that particular book. You as a company are missing out on some great books. Also you need to let people know you exist. I had saved a card that was in something I had ordered for the grandkids. Ava loved her book!

September 11, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered 3 LA Times birthday edition…

I ordered 3 LA Times birthday edition leather books for a very special party. I paid for 2 day delivery, it never arrived on time and over a week later, I was notified that one book wasn’t available, much later. Two books were received AFTER the special occasion. One was for a 100, 95, and 60 year old. Part of the joy of the party was to give these gifts. It was such a huge disappointment on so many levels. Too much to explain here. After venting my frustration to customer service, NOTHING was offered to compensate for special event, except an apology. I had to ASK to get the 2 day delivery refunded, even though they knew it was delivered until MUCH later. That’s terrible! Also, if you cannot supply a certain year of the birthday, you shouldn’t be allowed to order it. To put it mildly, the customer service and service was extremely poor.

August 29, 2019
Unprompted review
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Reply from Simply Personalized

Thank you for your feedback.

We are very sorry that this happened on this occasion with your order.

Sadly one of the dates provided we were unable to supply due to not have the original scans, this has now been passed across to our website team as we can appreciate that you were able to order this with that date, the team contacted in regards to this however we did not have a response in how you wished to proceed with this particular book.

Due to most of our products being made to order we allow time for the production and delivery, 4-5 business days to make and a further 2 days for the priority delivery chosen. We can see the team wanted to try and resolve the issue in regards to the Book which we could not supply and once resolved the refund would have been discussed as we can understand this missed the occasion.

From looking into the order we can see that no alternative date was required therefore this was cancelled and a full refund was processed for the book and the priority delivery charges due to the delay with a further 10% off the order as a goodwill gesture.

Once again please accept our apologies for this and the disappointment caused.

Kind Regards,
The Simply Personalized Team

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Rated 5 out of 5 stars

Birthday Gift

We made the decision and placed the order with not much time but amazingly received the framed page from the Washington Post on time! It was very fun to read it and our friend loved it. For the price, I feel it was a good value and novel gift for someone when you can’t think of what to buy or in this case, a milestone birthday! Thank you!

August 16, 2019
Unprompted review
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Rated 1 out of 5 stars

$50 Shipping Fee!

I am trying to checkout but my only option for shipping is Express and its $50! That is more than double the cost of the item I want to buy! Why are there no options for shipping in Canada?

July 28, 2019
Unprompted review
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Reply from Simply Personalized

Thank you for your review.

We are sorry to hear that this the case.

This is currently the only shipping method that we have for Canada due to the location and the order is sent via a Tracked delivery service from the warehouse to your destination however the team have contacted you directly to discuss this matter and advise in the best way to get the order placed.

Looking forward to hearing from you.

Kind Regards,
The Simply Personalized Team

Rated 1 out of 5 stars

Website was not user friendly, product arrived late

Website was not user friendly. Package arrived a day late even though I paid for express shipping :(

July 27, 2019
Unprompted review
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Reply from Simply Personalized

Thank you for your review.

We are very sorry to hear that you feel this way.

From looking into your order we can see that you had opted for the priority delivery service which is 2 business days from when the order is shipped. Due to all of our Books being made to order we do allow 4-5 days for the production process and then the 2 days on top of this therefore would have allowed until July 23rd for the order to arrive at the latest.

The team did process the order as soon as this was received and the tracking information shows this was delivered on July 19th. Again please accept our apologies for any confusion with the production and shipping lead time.

If you require any further assistance or information please do not hesitate to contact our team on 866 635 1296 or info@simplypersonalized.com

Kind Regards,
The Simply Personalized Team

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Rated 5 out of 5 stars

Absolutely love it

Absolutely love it! It was a gift for my brother and he loves it. He is a die hard redsox fan and collector and the book was just another perfect piece to add.

July 27, 2019
Unprompted review
Rated 5 out of 5 stars

I ordered the Wall Street Journal…

I ordered the Wall Street Journal birthday book. I could not have asked for better service, quality, and timeliness. Emma with Simply Personalized was extremely helpful and responsive. If you're looking for personalized gifts, this is the place!

July 20, 2019
Unprompted review
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Rated 3 out of 5 stars

The Washington Post Historic pages was…

The Washington Post Historic pages was much thinner than I thought it would be. Not many historic pages were included.

July 16, 2019
Unprompted review
Simply Personalized logo

Reply from Simply Personalized

Thank you for your review.

We are sorry to hear that you are disappointed with your order.

The Book you have received contains major news headlines directly printed from the Washington Post from the last century which makes it great for any milestone Birthday however we are sorry that you are not completely satisfied with this.

We will pass all your feedback to the team and again we thank you for taking your time to leave your feedback.

If there is anything that we can do further please contact our team on 866 635 1296 or info@simplypersonalized.co.uk

Kind Regards,
The Simply Personalized Team

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