Simply Safe Car Seats Reviews 

1,179
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the extremely fast delivery times, noting that online orders are dispatched promptly and arrive safely directly at their doors. Many consumers also deeply appreciate the valuable guidance and expert support provided regarding product installation, child safety, and correct fit for growing kids. Some reviewers were not happy with the customer service, reporting instances of exceptionally rude, dismissive, and unprofessional communication from staff members. A few other people also felt that unexpected delivery delays, communication breakdowns, and a disappointing lack of ongoing support caused significant frustration.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the comfortable designs, fast... See more

Staff

Users describe ambiguous interactions with staff, as opinions are sharply divided regarding customer service... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick responses,... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and helpful advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very knowledgeable business. Super fast delivery, ordered later at night and was shipped first thing the next morning. Really helpful with advice on fit of both seat in car and my son in his seat, was... See more

Rated 5 out of 5 stars

I had an amazing experience from start to finish with asking for recommendations and then buying by daughters new car seat. My questions were answered quickly and I had remote help to install the ca... See more

Rated 5 out of 5 stars

All I can say is fantastic when researching the be safe car seat I not only found the most information about the seat on Simplysafe car seats it arrived so quickly. I purchased the car seat in the m... See more

Rated 5 out of 5 stars

Simply Safe has been an incredible resource for all our car seat needs and they have supported us to rear face all four of my children and are always on hand to answer questions. Their delivery is spe... See more


Company details

  1. Baby Store
  2. also in
  3. Safety Equipment Supplier

Written by the company

A family business, striving for better child car seat safety, experts in rearward facing car seats. Visit our showroom in Gainsborough, Lincolnshire, or shop online with next day delivery for most items. Not sure what carseat you need? We have you covered!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(1,179)

114 reviews in the last 12 months

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Rated 1 out of 5 stars

Social media bullying

This company uses social media to highlight "car seat safety". They often provide contradictory information in order to sell their own car seats. I have seen this woman mock mothers time and time again and it is ridiculous.

July 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Bought an Axkid Minikid from Gabi a few…

Bought an Axkid Minikid from Gabi a few months ago, communication was great, fast delivery. Seat is perfect and my daughter loves it. I feel so much better knowing she’s in the safest seat possible for as long as possible. Appreciate all Gabi does in educating and helping people on this important topic for free on the FB site too.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish with Simply Safe Car Seats!
Gabi was really attentive and provided lots of information about the best car seat for my toddler.
Once ordered, the car seat was sent out extremely quickly and Gabi was able to advise on the fit and ongoing support.

Thank you very much for your support and advice! X

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Rude and unprofessional. Spend your hard earned money elsewhere!

I had been looking at erf carseats for a while and was in the car seat safety uk FB group run by this business owner.
I asked for advice in the group and was advised to get an axkid minikid 2 by the admin based on height, weight and age.

I was pleased to receive the seat quickly after ordering, but thats where the good experience ended!

I installed the seat and couldn't get a good fit for my baby. His head was flopping round like a ragdoll every time he fell asleep.
I tried to contact simply safe carseats via phone and messenger unsuccessfully so I posted for help in their FB group with photos.

The owner eventually replied but was very offish and rude for no reason as my post was just asking politely for help! She told me that my 9 month baby "needs to learn to hold his head up when he is asleep!"
How on earth a baby has control over their head when asleep i do not know!

I requested the owner to contact me which she never did. I commented on another post about this seat from another person and was again met with a rude and unhelpful response.

I called her out for not providing the support she promises and now I have been blocked from her group altogether!

Awful retailer I wish I never spent my money with her for this non existent customer service/support.

Stuck with this seat and headflop and no help now!

EDIT:

I have shown the owner screenshots of the fact that I have been unable to send a message on Facebook to their business page and a phone call to actually speak to someone is far easier.
I originally posted in the owners own group asking for help and got told my baby should learn to keep his head up. I reinstalled the seat and then got no response on my post so when I saw her speaking to someone else I tried to ask on this message thread due to no response to my request ro be contacted

July 15, 2025
Unprompted review
Simply Safe Car Seats logo

Reply from Simply Safe Car Seats

You haven’t tried messaging me at all, you was posting on a third party Facebook group not affiliated with our business in any way, I was helping someone else on there and you jumped on the post asking questions.

When you had headflop your seat wasn’t installed correctly, and you was advised by us to install it correctly with instructions on how to.

I’ve already told you I can’t help you install a seat via a phone call and you haven’t bothered to send any email or messages further, since I have assisted you previously.

Please be truthful in your review.

Rated 5 out of 5 stars

Incredible service and advice.

Super fast postage! Gorgeous seat and love information posted on the page.
Fit checked done over Facebook messengers to know my baby is the safest they can be!
Thank you

June 30, 2025
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Rated 5 out of 5 stars

Top service, every time

I’ve ordered two car seats from Simply Safe Car Seats in different years, and both times I’ve been impressed by their outstanding customer service. Quick, helpful, and genuinely caring. All my questions were answered promptly, and it’s clear they prioritise safety above all else. That’s exactly why I came back, and I’ll definitely be ordering from them again when it’s time for the next upgrade.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing company and caring owner…

⭐️⭐️⭐️⭐️⭐️ Amazing company and caring owner – Britax Römer Max-Safe Pro

We were so lucky to receive the Britax Römer Max-Safe Pro as a gift from the wonderful Gabi following conversations from her group on Facebook Car Safety UK, and it’s the best present we’ve ever gotten.

It was easy and hassle free to install, feels incredibly secure, and our little one is so comfortable and happy in it.

Thank you Gabi, for your kindness, generosity and the relief I now have seeing how safe, secure and comfortable my baby is.

Highly recommended this company for vast knowledge from an owner who is genuinely passionate about car safety for children.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fab carseat support

Ordered a carsear about 10am and arrived next day which was super impressive.
Had extra support (fit check) and owner (Gabi) has been very helpful.

July 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service again!

This is my second purchase from Gabi. Really fast delivery once again. Requests for fit checks and install checks were replied to almost immediately, which certainty isn’t expected but I was really grateful for. I’ll be back when it’s time to buy a HBB. Thanks again!

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing car seats

Bought two car seats and iso bases for my newborn twins (Be Safe). Absolutely amazing! Better than any other ones we viewed in our opinion.
Our two decided that they would come early too by 6 weeks so teeny tiny. Purchased Preemie Inlays designed specifically for them too. Cannot fault them at all! If you want the best in safety for your lil ones, I highly recommend these seats! Super easy to use too. Pricey...yes, but you cant put a price on safety in my opinion and they're going to last significantly longer than any other infant carrier we looked at. The next stage also rear faces to 6 years too, so worth every penny!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is my 3rd or 4th purchase from Gabi and as always, prompt delivery, excellent customer service and after care support. Will always be my go to!!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered multiple car seats over the last year and the service has been excellent. Seats always delivered next day, and aftercare like fit and installation checks provided via Facebook messenger.

June 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Missing parts. Rude seller

I bought 2 seats from this seller. One seat was missing a part and the company took no accountability for the missing parts, fobbed me off to sort it with someone else then blocked me from arranging a return. I had no replies from them for nearly 2 months. The seller was cocky, sarcastic and unprofessional. I would not recommend a purchase from this company, terrible customer service. If you want a seat that's incomplete then by all means waste your money

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!

always happy to help with recommendations, installs etc. Quick delivery. Will be purchasing from here again! 🩷

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Wouldn't buy carseats anywhere else.

I have bought all of my most recent carseats from here (5 in total) and not had an issue with any of them. Always had amazing customer support too. Yesterday I purchased my most recent one for my son, the label was printed instantly and had a dispatch email right away! Received it today. Would always recommend to everyone I know!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service anf swift delivery

This is my 2nd purchase from Gabi at Simply Safe, super fast delivery 1st time, 2nd time the label didn't print but as soon as this was sorted the seat arrived the following day. I'd recommend this lady to anyone. As a nana I want my grand babies travelling the safest they can for as long as they can. Will certainly be taking my custom back to her again when I need the next stage carseats

July 10, 2025
Unprompted review
Rated 4 out of 5 stars

Support via facebook

After exchanging a few messages on Facebook asking for recommendations on what car seat would be suitable- I bought the Axkid Minikid 2 (which was a quick delivery!) and when I felt unconfident on the fit, the help and advice I received was really helpful and I didn’t feel judged 😊

July 9, 2025
Unprompted review

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