Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
The customer service is okay. But prices outside bundle are outrageous!! In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!! The bundle itself internet + calls is 5 times les... See more
Company replied
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 37x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond april 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 37 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Simyo
Hi Deep,
Thank you for your review. Glad to hear that you received great help!
Greetings,
Simyo Webcare
Their policy about overseas data usage…
Their policy about overseas data usage is outrageous; they use technical loopholes as part of their business model. If you accidentally turn on mobile internet outside the EU, you'll be immediately charged 60 euros, because they set crazy tariffs (5 euros for 1 mb). I did it once, that was my fault, agree (they catch you - tricky but according to the rules). But today my wife switched mobile data to a different sim card in advance, then turned on mobile internet, and was also charged. The support said: "The usage you see is recorded by the SIM card and the device on the network. Sometimes, a small amount of data may still be used after you've changed the SIM card, for example, because a session wasn't fully completed or due to a delay in the network registration." I'm switching to another operator and will never recommend Simyo to anyone, this is an unworthy way to earn money from your clients.
February 23, 2026
Unprompted review
Reply from Simyo
Hi Kirill,
Thank you for your review. We’re sorry to hear that you had such an unpleasant experience with data usage abroad. We can imagine this is frustrating, especially when you switch SIM cards and are still charged.
The rates for using data outside the EU are indeed high. Sometimes a small amount of data may still be recorded, for example due to delays in the network after switching SIM cards. We understand that this is not an ideal situation.
Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal details? We would be happy to look for a solution together with you.
Greetings,
Simyo Webcare
Reply from Simyo
Hi Hans,
Thank you for your review. We’re happy to hear that the switch went smoothly and that you find our website clear. Welcome to Simyo!
Greetings,
Simyo Webcare
My wife chose Symyo over KPN a few…
My wife chose Symyo over KPN a few months ago. Much cheaper, same quality.
February 21, 2026
Unprompted review
Reply from Simyo
Hi Jack,
Thank you for your review. We’re glad the switch went smoothly and that you’re satisfied with both the quality and the cost. That’s what we’re here for!
Greetings,
Simyo Webcare
says super fast then you receive 2 days waiting
says super fast then you receive an email in 2 (TWO) days you will receive your login info etc to use the e-sim. It could be nice to mention that up front that it takes 2 DAYS for you guys to sort out an e-sim.
February 6, 2026
Unprompted review
Reply from Simyo
Hi Bettina,
Thank you for your review. We understand it is frustrating when you expect to start using your eSIM immediately, but then have to wait a few days for the necessary information. Our sincere apologies for this.
The processing of an eSIM order takes up to two business days, after which you receive an email with the login details to activate your eSIM.
We appreciate your feedback and will pass this on so that we can make our communication about this clearer.
Greetings,
Simyo Webcare
Plan is good for the price, but signal is weak
Plan is good for the price, but time to time internet is lost. Signal is weak. Almost always 2 of 4 grades. Signal could be stronger.
January 28, 2026
Reply from Simyo
Hi Deividas,
Thank you for your review! We're glad you appreciate our pricing, but we're sorry to hear that the signal is sometimes weak and the internet connection drops.
To look into this properly for you, could you please send us an email to webcare@simyo.nl
with a reference to this review and your personal details? We’ll be happy to help you further.
Greetings,
Simyo Webcare
At the moment is perfect for me.
January 28, 2026
Reply from Simyo
Hi Asobasi,
Thank you for your review! Great to hear that everything is perfect for you at the moment.
Greetings,
Simyo Webcare
2GB out of your bundle and they charge…
2GB out of your bundle and they charge you € 300, crazy!!
January 27, 2026
Unprompted review
Reply from Simyo
Hi Robert,
Thank you for your review. We’re sorry to hear that charges were incurred outside of your bundle. We understand that this is frustrating and not what you were expecting.
We always send two warning text messages: one when 80% of your data bundle has been used and one when the bundle is completely used up. Once the bundle has been used and data is still consumed, the out-of-bundle rate of €0.15 per MB applies. To help prevent high out-of-bundle charges, we recommend setting a data cap (dataplafond). More information about this can be found here: https://www.simyo.nl/klantenservice/bundels/dataplafond
Could you please send us an email to webcare@simyo.nl including a reference to this review and your personal details? That way, we can look into this further for you.
Greetings,
Simyo Webcare
Cancelled a few months ago
Cancelled a few months ago, and yet they kept charging me every month for an unused number.
and i can't even contact the firm, takes forever.
not a good experience.
January 22, 2026
Unprompted review
Reply from Simyo
Hi Anil,
Thank you for your review. We’re sorry to hear that you were still charged after cancelling and that contacting us was so difficult. That’s certainly not how it should be. Our apologies for the inconvenience.
We’d like to help you with this. Could you please send us an email at webcare@simyo.nl with a reference to this review and your personal details? Then we can look into this together and resolve it for you.
Greetings,
Simyo Webcare
They rejected my application for an…
They rejected my application for an eSIM for no reason
January 21, 2026
Unprompted review
Reply from Simyo
Hello Rania,
Thank you for your review. We are sorry to see that you had a bad experience with us.
If a order is rejected we always send an e-mail with a 088-number that you can call so they can tell you what the reason is. If you see no number in your e-mail then you can send an e-mail to webcare@simyo.nl with your personal information and a reference from this review. We will then have a look with you.
Greetings,
Simyo Webcare
Warning; it takes 24hrs to receive esim
Thanks for letting me know AFTER paying money, that it will take 24 HOURS!!!! To receive esim. I dont need it after 24hrs i need it now thats why i ordered it ONLINE in the first place.
Aaand my prepay has been rejected because i didnt want to give all my personal details.
The email they sent conveniently doesnt mention how to get my money back.
God this company is AWFUL
UPDATE: it keeps getting better, besides this generic reply i got under my comment, i got an email saying it may take up to THREE WEEKS to send the €5 back to me. This is comedy
January 19, 2026
Unprompted review
Reply from Simyo
Hi Ping,
Thank you for your review. We’re sorry to hear that this didn’t go as you expected. Our sincere apologies for this.
We understand how frustrating it can be to find out only after placing an order that activating an eSIM can take up to 24 hours, especially if you needed the eSIM right away.
Regarding the rejected prepaid application: before Simyo proceeds with accepting an application, a risk assessment is carried out in accordance with article 1.4 of our general terms and conditions, based on the personal details provided. It’s important that the account holder’s name and bank account number match the details you entered during the order process. If these details do not match, the order cannot be approved.
We can look into this further for you and can also inform you about the options for a refund. Please send us an email at webcare@simyo.nl with a reference to this review and your personal details, and we’ll help you further with this.
Greetings,
Simyo Webcare
i received a rejection email with no…
i received a rejection email with no reason, i paid with a NL bank account..
January 11, 2026
Unprompted review
Reply from Simyo
Hi Gaia,
Thanks for your review. We're sorry to hear that your order was rejected and that you didn't receive an explanation. We understand how frustrating this is.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We can then look into your order further.
Greetings,
Simyo Webcare
Very fast service on the e-sim
Very fast service on the e-sim, even abroad. 5/5
January 8, 2026
Unprompted review
Reply from Simyo
Hi Erik,
Thanks for your review! Glad to hear the eSIM worked smoothly, even while you were abroad.
Greetings,
Simyo Webcare
I can't don't subscribe unlimited data
I can't don't subscribe unlimited data
January 6, 2026
Unprompted review
Reply from Simyo
Hi Cliente,
Thanks for your review. We regret that we don't offer unlimited data, and we understand this may be disappointing. You can visit our website to see all available plans.
Greetings,
Simyo Webcare
Reply from Simyo
Hi Rosu,
Thanks for your review! We're glad to hear you're happy with Sim.
Greetings,
Simyo Webcare
Beware of this company!
Useless, they are not clear about their refund policy. There are better alternatives, so don’t get fooled by bot messages rating 5 stars, save your money and time :)
January 5, 2026
Unprompted review
Reply from Simyo
Hi Alex,
Thanks for your review. We're sorry to hear about your frustrating experience and sincerely apologize for any inconvenience this may have caused.
We’d like to understand what went wrong and see how we can resolve it.
Could you please send us an email to webcare@simyo.nl, referencing this review and including your personal details? This will allow us to assist you as best we can.
Greetings,
Simyo Webcare
Long order times
Prices are nice, ordering an eSIM was easy. But the mail you get after ordering says you will receive your number and installation information within 24 hours after ordering. I contacted them after not receiving it within that timeframe. They told me to wait because their department that is responsible for this was not present (???). After 2 days I still haven’t received my business number, the frustration purely comes from the lack of service. Even if this was mentioned on the website I would been fine with waiting but that is not the case.
January 3, 2026
Unprompted review
Reply from Simyo
Hi Mertkan,
Thanks for your review. We’re sorry to hear about the delay in receiving your eSIM and we completely understand how frustrating this must have been. Our sincere apologies for the problems this may have caused.
We always aim to provide clear timelines and smooth service, and we’d like to help you get your eSIM set up as quickly as possible.
Could you please send us an email to webcare@simyo.nl with a reference to this review and your personal details? We’ll look into this and make sure it’s resolved as soon as possible.
Greetings,
Simyo Webcare
Very easy and good value for money!
Very easy and good value for money!
December 31, 2025
Unprompted review
Reply from Simyo
Hi T. van Deelen,
Thanks for your review. Nice to hear that everything is easy and good value for money.
Greetings,
Simyo Webcare
Super amazing customer service
Super amazing customer service! I told all my friends to change to Simyo! Excellent bundles and prices
December 15, 2025
Reply from Simyo
Hi Alex,
Thanks for your review. We're so happy to hear you're enjoying our service and bundles, and that you've recommended Simyo to your friends.
Greetings.
Simyo Webcare
My order be canceled immediately
It's a great experience to make a order, but I don't get it why I received the email shows the order is rejected immediately.
December 26, 2025
Unprompted review
Reply from Simyo
Hi,
Thanks for your review. We completely understand your inquiry and how frustrating it must be that your order was rejected.
Could you please send an email to webcare@simyo.nl with a reference to this review and your personal information? We’ll then check why your order was rejected and assist you further.
Greetings,
Simyo Webcare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.