Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
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The customer service is okay. But prices outside bundle are outrageous!! In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!! The bundle itself internet + calls is 5 times les... See more
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Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
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Company details
About Simyo
Written by the company
Simyo is al 37x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond april 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 37 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Still waiting to receive my activation e-mail.
After paying for the service, I'm still waiting for my eSIM activation email. I can't easily reach customer support or speak to anyone.
December 14, 2024
Unprompted review
Reply from Simyo
Hi R. Thar.,
Thank you for your review. We're sorry to hear about your negative experience.
If you order an eSIM from us, you will receive your login details for Mijn Simyo within 24 hours of your order. Through the Mijn Simyo app you can install your eSIM on your phone.
If you have not yet received your login details for Mijn Simyo, please send us an e-mail to webcare@simyo.nl with your personal details and a reference to this review. We will then be happy to take a look at your order with you!
Kind regards,
Simyo Webcare
During the order
During the order, it was mentioned that PostNL would deliver the order, and after the order was completed, I was informed that it would be delivered by AMP. Really?????? I hate AMP, had the worst experience ever with them, and do not like them at all.
December 12, 2024
Unprompted review
Reply from Simyo
Hoi Binho,
Thank you for your review. It's unfortunate to hear you've had bad experiences with AMP. Our sincere apologies for this.
When you order sim only the sim get's delivered with PostNL. However phone deliveries always go through AMP. Our apologies if this isn't mentioned clearly while placing an order. Hopefully receiving your order went well this time. If not please let us know.
Greetings,
Simyo Webcare
Simyo rejected order
I just tried to order an eSim and as soon as completed the purchase I recevied an email stating that Simyo had rejected my order because of a risk analysis. I gave all info required
December 11, 2024
Unprompted review
Reply from Simyo
Hi Tristan,
Thank you for your review. We are sorry to hear that your order has been rejected due to the risk analysis.
I would like to see if we can still approve the order. Can you send us an e-mail to webcare@simyo.nl with your personal data and a reference to this review? Thank you in advance.
Kind regards,
Simyo Webcare
Simple and fast
The best and fastest and sample to get forever you want
December 7, 2024
Unprompted review
Reply from Simyo
Hi Petrisor,
Thank you for your positive review. 😊
Greetings,
Simyo Webcare
great deal on a reliable network from…
great deal on a reliable network from kpn.
also easely arranged.
November 30, 2024
Unprompted review
Reply from Simyo
Hi Dennis,
Thanks for your review. We are glad to hear you are satisfied with us!
Greetings,
Simyo Webcare
Werry good signal shame no unlimited…
Werry good signal shame no unlimited internet other perfect
November 29, 2024
Unprompted review
Reply from Simyo
Hi Marko,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
Poor customer service and overcharged…
Poor customer service and overcharged me administration fee several times. Should really provide some support in English
November 29, 2024
Unprompted review
Reply from Simyo
Hoi Robert,
Thank you for your review. It's unfortunate to hear you've had a negative experience with our customer service. Our sincere apologies for this.
We would like to take a look with you. Could you send us an e-mail at webcare@simyo.nl with your number, personal information and a reference to this review.
Greetings,
Simyo Webcare
Good service
November 13, 2024
Unprompted review
Reply from Simyo
Hi Steunpunt Vlokhoven,
Thanks for your review. We are happy to hear you are satisfied with our service!
Greetings,
Simyo Webcare
Factuur 104€ more for 694mb.. Cheaters!
I exceeded my internet limit by 694mb and I have to pay an additional 104.07€ for it. This is a joke to charge so much money for such a small amount of internet! Sick! They should close it down and hold it accountable!
November 1, 2024
Unprompted review
Reply from Simyo
Hi Patryk,
Thank you for your review. We can imagine that you were shocked by these costs. At Simyo, we recently added the feature of a data cap.
The data cap is a feature that allows you to browse the internet worry-free, without having to worry about extra costs outside your bundle. It ensures that your internet connection automatically stops as soon as you have used up your internet bundle, preventing unexpected costs. The data cap is available for internet use in the Netherlands and zone 1 (EU).
For the data cap, you only pay €0.50 per month, which is automatically added to your monthly bill. Without the data cap, you pay €0.15 per MB outside your bundle. I would suggest enabling this feature so you won't have unexpected high costs outside of the bundle. You can do this in the Mijn Simyo app.
If you don't enable the data cap, Simyo will always send you two warning SMS messages when you have reached 80% and 100% of your bundle. The app is not always in sync with your actual usage, but the text messages we send are directly from the network and are the most accurate. To avoid high costs, it is advisable to switch off 4G on your phone as soon as you receive the text message at 100%. Have you seen these messages?
If you incur high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send you an email about this. We try to block the SIM card from €100, but because usage is processed with a delay in our system, the costs can exceed €100 depending on how many MBs have been used.
It is important to know that as long as the internet connection on the SIM card is active, there is always a chance that data will be used, both consciously and unconsciously. This can happen, for example, through updates or applications that remain active in the background.
Of course, we understand that this was not intended on your part. This is why we would like to take a look at your subscription with you and see if we can find a solution. Can you e-mail us at webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Good very oh my jesusss
November 9, 2024
Unprompted review
We crossed the border to Germany this…
We crossed the border to Germany this morning- no Internet. We got lost and had to come back home to get Internet. I am looking for another provider. 4th time we have no internet! I am very dissapointed@
November 8, 2024
Unprompted review
Reply from Simyo
Hi Adri,
Thank you for your review. We're sorry to hear that you had issues with your connection in Germany, and we sincerely apologize for the inconvenience.
While it is difficult to determine the exact cause of these connectivity issues in hindsight, there are a few settings you can adjust on your phone to ensure a stable internet connection abroad. To help with this, I’m sharing our FAQ page with a step-by-step guide to ensure your phone has the correct settings: https://www.simyo.nl/klantenservice/toestelhulp/internet-in-het-buitenland-instellen
If you need further assistance, please don't hesitate to email us at webcare@simyo.nl, with a reference to this review and your personal information.
Greetings,
Simyo Webcare
I order an E-sim and they sent me a…
I order an E-sim and they sent me a physical SIM card!
November 1, 2024
Unprompted review
Reply from Simyo
Hello Anton,
Thankyou for your review. We are sorry to see that you had a bad experience with us.
How strange that you received a physical SIM card even though you had opted for the eSIM.
If you activated the physical simcard you can always switch to eSIM trough the Mijn Simyo app. You do this by Instellingen > Simkaart > Overstappen naar eSIM. You then only have to follow the steps that you see in the app!
Be aware that it may not work if you bought the telephone abroad.
If you need any help with the installation of the eSIM you can send a e-mail to webcare@simyo.nl with your personal information and a reference from this review. We would like to help you further then.
Greetings,
Simyo Webcare
ongoing connectivity issues
They do not fix the ongoing connectivity issues they have for iPhone 11 nor they provide reimbursements. Stay away. It is clear they do not care about their customers as they lie to you and patronise you.
October 30, 2024
Unprompted review
Reply from Simyo
Hello Andrea,
Thank you for your review. We are sorry to see that you had a bad experience with us.
Could you send an e-mail to webcare@simyo.nl with your personal information and a reference from this review. Then we would like to have a look with you.
Greetings,
Simyo Webcare
Really bad service
Really bad service! They kept me 2 days on hold for a simple eSIM installation. If the app doesn’t work they don’t have a plan B.
Assistance was taking forever to reply and never propose a solution.
October 24, 2024
Unprompted review
Reply from Simyo
Hoi Annalisa,
Thank you for your review. It's unfortunate to hear you've had issues with your esim installation and experienced bad service. Our sincere apologies for this.
We hope the issue is resolved. If not please send us an email to webcare@simyo.nl with a reference to this review and your personal information.
Greetings,
Simyo Webcare
If I could give zero stars
If I could give zero stars, I would.
This is hands down the worst mobile internet provider I’ve ever dealt with. Their service is embarrassingly slow, and I’m constantly losing connection in the middle of important tasks. What’s the point of paying for "20 GB" if the speeds are worse than a snail on tranquilizers?
Forget about using your phone in congested areas or during peak hours. You might as well be holding a brick. Calls drop randomly, messages fail to send, and good luck trying to stream anything—your video will buffer until you’ve aged 10 years.
The customer service is an absolute nightmare. I’ve spent countless hours talking to clueless reps who clearly don’t care about fixing your problems. They’ll give you the same useless advice over and over again—"restart your phone," "reset your network settings"—like that’s going to magically fix their broken infrastructure.
Forget it. I wouldn’t recommend this provider to my worst enemy.
Stay far, far away. It's not worth the frustration, wasted time, or the overpriced trash they call internet service.
October 16, 2024
Unprompted review
Reply from Simyo
Hoi Mina,
Thank you for your review. It's unfortunate to hear that you have network issues and it's not resolved with help of our customer service. Our sincere apologies for this.
Soon 5G will be implemented at Simyo. This should increase your internet speed and improve your connection also at crowded places. We want to take a look with you. Could you send an email to webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Simyo stay away
Simyo stay away, internet horrible, bills "fraudulent" I have both internet and mobil, I use to call every month to the bank where I have my account in EEUU, they provided the Americans living abroad, with a free number, to make a collect call, so the bank take care of it, for us is free, Simyo is charging for those calls, not only that, my bill is only €36.99, if I want to have bonus for international calls, I have to pay €5. but since our bank is paying for that collect calls, I stop buying bonus. Our country EEUU we have total to call 13 numbers, and the fake fraudulent number that Simyo states I called is this one“26589593” that it is not a phone number is a fraudulent numbers that we found out doesn't exist. They charged me including the fraudulent fake phone number €90 and few cents, they bill should be €36,99. Today Oct. 15, I got a "threat" 'cause I return the fraudulent bill to them, until they honestly fixed they said I have to pay otherwise they are going to disconnect the services, I reported toAttention: Management Team Simyo (Orange España) Paseo del Club Deportivo 1, Edificio 8 Parque Empresarial "La Finca" Pozuelo de Alarcón, 28223 Madrid, Spain, waiting for their response. I do not recommend Simyo stay away.
October 11, 2024
Unprompted review
Reply from Simyo
Hi Karmita,
Thank you for your review. We’re sorry to hear about your experience.
However, we want to clarify whether this experience was with us (Simyo Holland) or with Simyo España. If it was with Simyo España, we recommend contacting them directly, as we are not affiliated in any way.
If your experience was with us, please email us at webcare@simyo.nl with a reference to this review and your personal information.
Greetings,
Simyo Webcare
Watch out for excessive roaming charges
Well, add me to the list of disgruntled Simyo customers! I was charged 65 Euros for using just 13 MB of data because I was so "stupid" to leave roaming on when I was leaving Europe. (You need to enable roaming when you want to use the service in Europe!) Although they claim to send a warning text about extra charges, you hit the (13 Mb LOL) 65 Euro limit before having a chance to read it! I cancelled my Simyo service, but they are justified to keep it active due to the 30-day cancellation policy (and charge you an extra month). When I contacted customer service for a fair resolution, they argued that the charges were justified since I used the data service. They seem unwilling to address the issue of absurd data charges for me and hundreds of customers before me. I have now read so many reviews with similar complaints. And yes, I see Simyo reaching out to people that leave a review on this platform (Trustpilot) but they don't seem to resolve this for their future customers. To Simyo, I write, "It is simple... Instead of charging people upon leaving "zone 1," YOU could simply stop the roaming and request customer confirmation first. But that would stop this money spinner, of course ;-)
October 1, 2024
Unprompted review
Reply from Simyo
Hoi Jasper,
Thank you for your review. It's unfortunate to hear that you've made outside bundle costs. Your bundles are not valid outside zone 1 countries. Here you pay extra costs for usage. You can find an overview per country on https://www.simyo.nl/klantenservice/roaming#tarieven-zoeker. We also send warning messages when you enter a new country with information about the tariffs.
It's unfortunate to hear that this led to cancelling your subscription. We would like take a look at your subscription. Can you send an e-mail to webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
€60,49 for 12 MB (Yes MB no GB) for…
€60,49 for 12 MB (Yes MB no GB) for forgetting to diactivate the simcard when leaving the country.
October 9, 2024
Unprompted review
Reply from Simyo
Hoi Samuel,
Thank you for your review. It's unfortunate to hear you've made outside bundle costs. When using internet outside zone 1 there are other tariffs. For example €5 per MB in zone 2 countries. We therefore advice you to turn of your internet and settings in my Simyo beforehand. You also receive a text message about the tariffs when entering the country.
We would like to take a look at your subscription. Could you send us an e-mail at webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Reply from Simyo
Hoi Nie,
Thank you for your review. Good to hear you're happy with Simyo. :)
Greetings,
Simyo Webcare
Good,on time!
September 11, 2024
Unprompted review
Reply from Simyo
Hoi Valentin,
Thank you for your review. Good to hear you're happy with Simyo. :)
Greetings,
Simyo Webcare
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