Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
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See what reviewers are saying
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
The customer service is okay. But prices outside bundle are outrageous!! In April i used 1 GB outside the bundle and Simyo charged me 67 Euros!! The bundle itself internet + calls is 5 times les... See more
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Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
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Company details
About Simyo
Written by the company
Simyo is al 37x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond april 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 37 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
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This company is a scam
This company is a scam. They offer cheap monthly internet usage. When you are comfortable with using them. They wait until you run out of data and DO NOT INFORM YOUR WHEN YOU DATA PLAN IS FINISHED. THEY THEN CHARGE YOU A DISGUSTING AMOUNT OVER.My plan ran out for 2 days. They charged me €205!!!!!!
They now offer the service to pay extra to be alerted when your plan is nearly over. 50 cent extra per month. So they know what they are doing and scamming people. The company is a joke
February 22, 2025
Unprompted review
Reply from Simyo
Hi DMC,
We’re sorry to hear about your experience and appreciate you sharing your concerns. Customer satisfaction is important to us, and we want to clarify how our data usage notifications work.
We always send a text message when a data bundle has been used for 80% and another text when 100% has been reached. If you did not receive these messages, we’d be happy to investigate further.
Regarding additional charges, once a data bundle is fully used, any further usage is billed at the standard out-of-bundle rate if you don't buy an extra bundle. To help customers manage their data, we now offer an optional service to stop the usage when the bundle is finished. This is entirely optional and meant to provide an additional layer of awareness.
We’d be happy to review your case and find a resolution. Please reach out to us at webcare@simyo.nl.
Kind regards,
Simyo Webcare
I see there is a low rating
I see there is a low rating. I don't know why. However I only review the process order a subscription which was very easy and fast!
February 21, 2025
Unprompted review
Reply from Simyo
Hi Per,
Thank you for your review.
We are happy to hear that your subscription order was processed fast! Welcome to Simyo. 😊
Kind regards,
Simyo Webcare
Monica - Great customer service The Netherlands
Monica from the Netherlands helped me perfectly. I am very glad with her service. Very knowlegdable. With KPN it took multiple calls and we didn't come further. I called with Monica from Simyo, and in 5 minutes she helped me with what I was looking for. Perfect!
February 19, 2025
Unprompted review
Reply from Simyo
Hi Elise,
Thank you for your 5-star review.
We are happy to hear that you've been helped well by one of our customer service representatives! 😊
Kind regards,
Simyo Webcare
the process is very simple and clear
the process is very simple and clear. switching from another provider and keeping the phone number is super easy. installing the esim is also very straight forward. highly recommend.
January 30, 2025
Unprompted review
Reply from Simyo
Hoi Han, thanks for your review. We are very glad to hear you are pleased with our services. Welcome to Simyo! Kind regards, Simyo Webcare
Everything is wrong
February 16, 2025
Unprompted review
Reply from Simyo
Hi Niama,
Thanks for your review. I'm sorry to hear you are not satisfied with Simyo. Could you please explain in an email what we can do to help you or to improve your experience with us? Our email adress is webcare@simyo.nl. Thanks!
Kind regards,
Simyo Webcare
Simyo has a polite customer service…
Simyo has a polite customer service team that is completely powerless to do anything meaningful for the customers. The company actually treats their customers poorly and unfairly. If everything works exactly as advertised cool, but if anything goes wrong nobody cares and you will not see your money again. In order to improve Simyo should trust their own employees for a change and empower them to provide service.
September 19, 2024
Unprompted review
Reply from Simyo
Hi Roel,
Thank you for your feedback. We're sorry to hear that you feel this way about your experience with Simyo. We always strive to provide the best possible service and take feedback like yours seriously.
Could you please reach out to us at webcare@simyo.nl, with more details about the situation? We want to take a closer look and see how we can help you.
Kind Regards,
Simyo Webcare
I had the card on time
I had the card on time, and the offer was also good
February 6, 2025
Unprompted review
Reply from Simyo
Hi Thomas,
Thanks for your 5-star review!
Groetjes,
Simyo Webcare
eSIM 4 days I myself tried to let it work then thru Chat with Support Simyo succeeded!
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Simyo Support did help me with a lot of Patience and to her Best Ability. After we went thru the Simyo App --> SIMM then erase all (do this only on instructions of Customer Support!) and restarting the SmartPhone whereby in Airplane Mode on, Mert did upload the eSIM again. If you do see in the Menu above "Simyo" or "KPN" then it's all done! Also test the new eSIM by sending yourself a SMS or set up an WhatsApp Account for that Phone Number (meanwhile wait for the Code to confirm the WhatsApp Account!). Great Work Folks at Simyo over there!
February 2, 2025
Unprompted review
Reply from Simyo
Hello Yahoo JRK,
Thank you for your review. We are happy to see that you took the time to place this meesage. Good to see that the customer service helped you so well!
Greetings,
Simyo Webcare
order cancelled
Tried to order a sim card, order got deleted twice. Now I am just scared they will get my money and I will get no service...
January 28, 2025
Unprompted review
Reply from Simyo
Hi Tex,
Thanks for your review. Sorry to hear that you had a negative experience with us. Our sincere apologies.
Before Simyo proceeds to accept an application, a risk analysis is carried out in accordance with article 1.2 of the general terms and conditions on the basis of the personal data provided. This risk analysis is carried out for everyone. It is possible that you will be rejected on the basis of this analysis. You will always be informed by email. This email contains a phone number that you can call in the event of rejection. The colleagues in this department can always decide to accept your application for the time being. Our advice is, therefore, to contact this department
Greetings,
Simyo Webcare
Don't be fooled by their lower price
Don't be fooled by their lower price. They have zero customer service and randomly charge fees for services which are NOT included in the plan. Travel to Canada with a Canadian sim card? Expect a 65 euro fee for turning ON ur phone on a non-authorized carrier. Good luck contacting support....
December 19, 2024
Unprompted review
Reply from Simyo
Hello Cristi,
Thank you for your review. It's unfortunate to hear you've had a bad experience with our customer service and have made extra costs.
When travelling to countries outside zone 1 your bundles are not valid. Therefore we advice to not use the Simyo sim card in these countries and turn off your settings in your my Simyo. We also send a text messages when entering a new country which states if your bundles are valid or if there are other tariffs.
We would like to take a look at your problem. Could you send us an e-mail to webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Useless way of notifications to get double paid?
Prepaid esim has been deactivated, apparently emails were sent which ended in spam while commercial emails were not.
It does not make any sense to send emails instead of sms or both, it is like Simyo wants you to pay twice.
Phone provider not using the phone services for key notifications is just a joke
January 21, 2025
Unprompted review
Reply from Simyo
Hi JL Palomar,
Thank you for your message. We're sorry to hear about your negative experience.
Your Prepaid connection is automatically cancelled if you do not use it for 6 months. It is true that we always send 2 reminder emails about this before your connection is actually terminated. We are sorry to hear that you missed these emails and that your Prepaid was terminated as a result.
Sometimes we can still reverse this termination within a certain period of time, but we see that your Prepaid was already terminated a month ago. When that much time has passed, your connection will be permanently terminated.
We will pass on your tip internally to also send reminders by text. After all, we are always open for improvement. Our apologies for the inconvenience.
Greetings,
Simyo Webcare
Very easy to order Esim
Very easy to order Esim. Website very friendly and easy to order extra account for my family member.
January 16, 2025
Unprompted review
Reply from Simyo
Hi,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
SIMYO SCAMMERS
After cancelling my prepaid membership, they clearly told me on the phone that they would refund. After 2 months of sending emails, they just reply and say the don't offer refunds. Simyo is a scam, dont go there.
January 16, 2025
Unprompted review
Reply from Simyo
Hi Mike,
Thanks for your review. We sincerely apologize for the negative experience you’ve encountered with our service. This is not the level of service we aim to provide.
We’d like the opportunity to help resolve this for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Blatant scam company
Blatant scam company！I paid 5 euros on their website to order an eSIM card, but they sent me an email refusing to create the eSIM, but they didn't refund my 5 euros, that's their trick of scamming!
After you went to great lengths to get in touch with them and provide information to request a refund, they brazenly asked for your ID proof, is Simyo an operator or a police officer, or a 100% fraudster?
January 15, 2025
Unprompted review
Reply from Simyo
Hi,
Thanks for your review. We sincerely apologize for the frustration you’ve encountered while trying to obtain an e-SIM and get in touch with us. This is not the level of service we aim to provide.
We’d like the opportunity to help resolve this for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Worst service ever
Worst service ever. Refused service as my bank account name didn’t match however still took money out of my account and then refused to refund. Terrible company should be charged with theft.
January 10, 2025
Unprompted review
Reply from Simyo
Hi Steve,
Thanks for your review. We are sorry to hear that you had a negative experience with our service. Our sincere apologies for this.
It is possible that your order was rejected because the name on the Simyo account did not match the name on the bank account. In such cases, we always inform customers via email.
In this case, it would be best to send an email to klantenservice@simyo.nl or contact us through our customer service chat with the following document:
A copy of the name on your bank account or a copy/photo of the relevant bank card (make sure to obscure the card number to prevent fraud, or use the KopieID app from the Dutch government). This will help us confirm that you are the account holder and approve the order.
If you send us an email at webcare@simyo.nl with a reference to this review and your personal information, we can check if the refund is on its way.
Greetings,
Simyo Webcare
Terrible customer service - please avoid
Recently, I had the problem of Simyo charging me 60.50€ within minutes of landing in Turkey. Of course, this wasn’t intended and the only way I could have avoided this was to turn off my roaming data before landing in Turkey. As you can imagine, when travelling within Europe, it might be difficult to remember to turn off roaming as you’re busy with all the airport stress already. I then did my research and realised I was charged l 5€/MB! My partner had the same issue with another provider, but he managed to get it waived no problem. I talked to a Simyo representative, Samantha, who was being condescending and displayed 0 empathy to my situation even though I explained that I did not receive the border message informing me of the rates. She insisted that I turned the option off but when I said I didn’t (I received border messages from other countries) she said and I quote, “Too bad you didn’t receive it this time but we sent it, be sure to turn off your data now to avoid further costs”. I was appalled as I’ve never received such messages from customer service from a professional company before. Could it be a translation issue? Even though she offered me a refund of 12.74€ out of the 60.50€, I would not recommend this service as refunding 12.74€ out of 60.50€ for unintended costs is not worth the hassle to bear such attitude from customer service.
The plans are cheap but they find all sorts of additional ways to charge unwitting customers.
January 6, 2025
Unprompted review
Reply from Simyo
Hi Anonymous,
We are truly sorry to hear about your negative experience with our customer service as this is not the level of service we aim to provide.
We would like to resolve this issue for you. Could you please email us at webcare@simyo.nl with your personal information and a reference to this review?
Greetings,
Simyo Webcare
Good price and high quality
January 1, 2025
Unprompted review
Reply from Simyo
Hi Mehdi,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
Stay clear from Simyo
If I could give a lower score I would.
Customer service is beyond a joke.
In short, didn't see that anywhere there is a month termination period.
And still trying to get money out of me months later.
Takes them days to respond, then when you reply again, it takes days to respond, "who are you again, what was the question" you guessed it... again days to respond, talking to a new person each time.
Strongly recommend to go elsewhere
December 31, 2024
Unprompted review
Reply from Simyo
Hoi Brend,
Thank you for your review. It's unfortunate to hear you've had a bad customer experience. Our sincere apologies for this.
Every provider has a termination period of 1 month and so do we. This is also mentioned in our general terms and conditions under 13.1.
We would like to take a look with you and help you with any further questions. Can you send us an email to webcare@simyo.nl with a reference to this review and your personal information.
Greetings,
Simyo Webcare
for foreigners is a disaster
for foreigners is a disaster. I tried several ways to get a e-SIM in order to be conencted in NL and outside and it has been simply impossible to get it and speak to someone.
December 28, 2024
Unprompted review
Reply from Simyo
Hi Victor,
Thanks for your review. We sincerely apologize for the frustration you’ve encountered while trying to obtain an e-SIM and get in touch with us. This is not the level of service we aim to provide.
We have various customer service channels to assist our customers. You can reach us via telephone, WhatsApp, live chat on our website, or via our forum. TYou can find all the information about that on our website: https://www.simyo.nl/klantenservice.
We’d love the opportunity to help resolve this for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
Disgusting illegal company
Disgusting illegal company. Stay far away from this company and stick to any other telecom. I got an €8 sim only plan with them but cancelled within 14 days, but they still charged me the same amount despite cancelling within the cooling period. Now they are suddenly telling me I need to pay €50 as "administrative costs have been added" as I have "not paid for the services" (I reversed the charges as it should have been refunded). They are threatening me to send it to a debt collector even. Absolutely illegal behaviour and breaching EU laws.
December 25, 2024
Unprompted review
Reply from Simyo
Hi Jiaqi,
Thanks for your review. We are sorry to hear that you’ve had a negative experience. We sincerely apologize for this inconvenience.
We would like to investigate this further and find a suitable solution for you. Could you please email us at webcare@simyo.nl with a reference to this review and your personal details?
Greetings,
Simyo Webcare
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