Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
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See what reviewers are saying
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
441 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Complete and full answer
Complete and full answer
Wait period was only a few moments
July 6, 2026
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for the great feedback! We're happy to hear you received a complete answer with minimal wait time — that's exactly the experience we aim to deliver every time!
If you ever need support, please do not hesitate to reach out.
Warm regards,
Zidane D.
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The agent was very helpful
I was having issues with our property Aristo 2 Phuket by Resava and the agent was very helpful, quick and precise.
July 6, 2026
Unprompted review
Reply from SiteMinder
Hi Peter,
Thank you for sharing your experience! We're glad our agent was able to help get things sorted for Aristo 2 Phuket by Resava quickly and accurately. That's exactly the level of support we strive to provide.
Should you need any assistance in the future, we're always here for you.
Warm regards,
Zidane D.
The team's response was quick
The team's response was quick, and the assistance provided was excellent. Thank you for the advice and help. Best regards, Surin Bay Inn.
July 6, 2026
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for the kind words, Surin Bay Inn! We're delighted to hear the team was able to respond quickly and provide the advice you needed. It's always a pleasure to support you.
We're just a message away whenever you need us!
Warm regards,
Zidane D.
Attentive and fast reaction to guide me…
Attentive and fast reaction to guide me in solving the issue
July 4, 2026
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for the lovely feedback! We're pleased to hear our team was attentive and able to guide you through resolving the issue swiftly.
Don't hesitate to get in touch if there's anything else we can help with.
Warm regards,
Zidane D.
Reliable and trustworthy 🙂
July 4, 2026
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for the kind words. We're always here if you ever need us!
Warm regards,
Zidane D.
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fast and great support
July 4, 2026
Unprompted review
Reply from SiteMinder
Hi Madison,
Thank you for the feedback! Fast and great support is always what we strive for — really glad we could deliver that for you.
Feel free to reach out anytime you need us!
Warm regards,
Zidane D.
Abigail is very responsive
Abigail is very responsive, easy to communicate with, and understands my requirements. She provides excellent support and helps resolve issues quickly. Thank you.
July 3, 2026
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for the wonderful feedback! We're thrilled to hear that Abigail has been responsive, easy to work with, and quick in resolving your issues. We'll be sure to pass on your kind words to her!
Should you ever need assistance, we're always just a message away.
Warm regards,
Zidane D.
Helpful staff
At first the system will lead us to AI assistant. If the question is more complex, the AI will assign the staff in person to helping us. Just wait a bit of time and SiteMinder team can then assist us with the solution quicky.
July 3, 2026
Unprompted review
Reply from SiteMinder
Hi Chatrada,
Thank you for sharing your experience! We're glad the support process worked well for you — our AI assistant is designed to handle initial queries and seamlessly connect you with our team when things get more complex. We appreciate your patience and are happy we could get you to a solution quickly!
Don't hesitate to reach out whenever you need support — we're here to help.
Warm regards,
Zidane D.
Siteminder is the best!
Siteminder is the best!! and their agents too! always very helpful staff, specially Kath
July 2, 2026
Unprompted review
Reply from SiteMinder
Hi Vanessa,
This made our day — thank you!! We're happy to hear you've had such a great experience with our team, and a special shoutout to Kath for going above and beyond. We'll make sure she knows how much she's appreciated!
We're always here whenever you need us — just reach out!
Warm regards,
Zidane D.
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Reply from SiteMinder
Hi Shannie,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you with this impression of SiteMinder. In an effort to better understand your concerns and assist further, we reached out to you via Trustpilot on 22nd June to request your details, but unfortunately we haven’t heard back within the requested timeframe.
Please feel free to contact me directly at zidane.doshi@siteminder.com and I would be glad to help.
Warm regards,
Zidane D.
What a joke
Absolute joke waste of time, system easily hacked customers details are not safe.UK Hotels be aware.
June 6, 2026
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you with this impression of SiteMinder.
In an effort to better understand your concerns and assist further, we reached out to you via Trustpilot on 8 June to request your details, but unfortunately we haven’t heard back within the requested timeframe.
If you’re still open to discussing this, please feel free to contact me directly at zidane.doshi@siteminder.com and I would be glad to help.
Warm regards,
Zidane D.
Technical support is a waste.
Technical support is a waste.
Your account representative will only contact you when they are trying to sell you something.
Tickets go unanswered
May 26, 2026
Unprompted review
Reply from SiteMinder
Hi Gene,
Thank you for taking the time to share your feedback. We are truly sorry to hear how frustrating this experience has been for you.
Our team has been in touch with you directly and worked through any issues. We will continue monitoring our support cases closely for a fast resolution in the future.
Warm regards,
Zidane D.
Not a serious company
Not a serious company, plenty of options out there.
May 18, 2026
Unprompted review
Reply from SiteMinder
Hi Sorina,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you with this impression of SiteMinder. In an effort to better understand your concerns and assist further, we reached out to you via Trustpilot on 19 May to request your details, but unfortunately we haven’t heard back within the requested timeframe.
If you’re still open to discussing this, please feel free to contact me directly at zidane.doshi@siteminder.com and I would be glad to help.
Warm regards,
Zidane D.
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Impossible to get back ur money if u…
Impossible to get back ur money if u wrongly play it.
Unless u have no issue with money, please don't try.
May 1, 2026
Unprompted review
Reply from SiteMinder
Hi Hani,
Thank you for sharing your experience. We are sorry to hear about the difficulties you have encountered and we would genuinely like to help. We attempted to reach you through Trustpilot's information request feature, but unfortunately did not receive a response. Please feel free to email me directly at zidane.doshi@siteminder.com and I will escalate this to the support team.
Warm regards, Zidane D.
Channel manager billing issues - Case Number: 08696844
Connectivity issues (last year), billing, almost non existant customer service. I have been trying for 2 months to get refunded for their illegal charges after upgrading to another "product". It didn't work out but they charged me nevertheless (trial period), I had no other choice but to pay otherwise my business would not be able to migrate to another channel manager in between reservations. In addition to that, after cancellation the charge is different that agreed, for the same service. I'm being overcharged on and on and on and good luck getting support by a bot.
February 1, 2026
Unprompted review
Reply from SiteMinder
Hi Georgios,
Thank you for bringing this to our attention, and we sincerely apologise for the frustrating experience you've had. Our support team has been able to contact you to address your concerns.
After reviewing your case, our team identified discrepancies in how the free trial start date was communicated, and we understand how this led to confusion around the charges when you upgraded and then moved back to your previous plan. A credit adjustment has now been applied to your account,
If you have any further questions please don’t hesitate to reach out.
Warm regards,
Zidane D.
Updated review: Professional crisis management and deep-dive investigation
I am updating my previous review to reflect the significant progress made since my initial complaint.
After posting my concerns, SiteMinder Support Manager reached out and conducted a thorough, deep-dive investigation into the technical issues we had experienced. It was professionally clarified that the root cause of the synchronization errors actually originated on the channel's (Expedia) side. While the lack of immediate error reporting in Expedia's system is still considered as something to be developed, as well as the first tier of their support team, the way SiteMinder handled the aftermath was exemplary.
Key points of my updated experience:
Thorough Investigation: They didn't just give a canned response; they actually looked into the logs and identified the third-party source of the error.
Professional Escalation: Unlike my initial experience with front-line chat support, the senior team was attentive, open to my suggestions, and handled the complaint with the gravity it deserved.
Feedback Integration: They were genuinely receptive to my insights on how their system could better alert users when an OTA fails to update.
Reliable Follow-up: The communication was consistent and transparent throughout the resolution process.
While the initial support interaction was far from ideal, the company’s willingness to take accountability and their dedication to fixing the relationship has restored my confidence. SiteMinder has proven that they value their clients and are committed to resolving high-stakes issues professionally.
April 6, 2026
Unprompted review
Reply from SiteMinder
Hi David,
We hope you have received the notes from our team that the error you experienced is not a SiteMinder issue but due to the rate threshold restrictions Expedia have in place.
We are sorry you experienced delays and frustrations with our Support team.
The Global Support team, including our VP Support have been trying to reach you over phone and via email. We are extremely concerned about your feedback. Please advise us of a suitable time for us to call you.
Thank you.
Warm regards,
Zidane D.
Title: Critical Sync Bug & Financial Loss – Unacceptable Support (Case #08567821)
Title: Critical Sync Bug & Financial Loss – Unacceptable Support (Case #08567821)
Review Text:
I strongly advise small property owners to stay away from Little Hotelier / SiteMinder. Their software caused a severe technical overbooking due to a documented system bug, which their support team (Ticket #08567821) refuses to take responsibility for.
The Documented Evidence:
My system logs (Request ID: 71449ad9...) prove that a 14-night booking ("Mazzaro") was successfully recorded on Jan 4th, 2026.
On Jan 20th, 2026, their automated backend process (activate-platform-property on Kubernetes) reset my inventory without performing a Full Sync. This pushed a false "available_count: 1" to Airbnb for dates that were already sold.
This bug generated a double booking with Airbnb guest ZH7AK5 (Muriel Morin) and an immediate €106.00 penalty from Airbnb (which I had to dispute myself).
Despite my proactive attempts to resolve the issue with the guest, the customer was rightfully frustrated by the chaos caused by Little Hotelier’s software and cancelled the reservation entirely. This resulted in a certified loss of €1,300.00 for my property ("A Casa di Amici").
The technical support closed my case as "resolved" without offering any compensation. Furthermore, their billing department continues to send payment reminders for a service that has caused significant financial and reputational damage to my business.
I have already terminated my contract for breach of contract and migrated to a reliable provider (Octorate). If you value your data integrity and professional support, look elsewhere. SiteMinder has proven to be technically unreliable and commercially dismissive.
Marco De Pietro
Owner of "A Casa di Amici"
March 20, 2026
Unprompted review
Reply from SiteMinder
Hi Marco,
Thank you for bringing this to our attention, and we sincerely apologise for the frustrating experience.
After carefully revisiting the case, we can confirm that the reservation in question was for a future stay. Because the rooms can still be resold, we’re unfortunately not able to compensate the cancelled booking itself. However, we were glad to have connected with you via a call and to confirm that a credit has been raised on the last invoice to cover the remaining overdue balance.
We wish you and A Casa di Amici all the very best moving forward. Should you ever need any further assistance, please don't hesitate to reach out to us
Warm regards,
Zidane D.
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Whilst the platform has workable…
Whilst the platform has workable functionality and generally responsive customer service, it is structured to only sell single hotel rooms and does not adequately support suites, multi bedroom units, cabins, or self-contained accommodation. This limitation can cause guest confusion and makes the system unsuitable for many non-hotel accommodation models.
Due to this customer confusion, we cancelled our subscription. However, despite providing written notice to cancel and clear instruction for all payments to cease, charges continued to be debited from our bank account after cancellation. These charges are currently under dispute and have required escalation.
Based on our experience, the platform is best suited to traditional hotels that only sell individual rooms. Other accommodation providers should carefully assess both suitability and cancellation processes before committing.
December 18, 2025
Unprompted review
Reply from SiteMinder
Hi Trudy,
Thank you for taking the time to share such detailed feedback, and I’m really sorry for the confusing and time‑consuming experience you’ve had with our platform and billing.
We understand that our senior team member has reached out to you and that a refund for your October and November charges has already been processed and communicated to you. If anything still doesn’t look right on your side or you have any further questions, please feel free to reach out to me personally zidane.doshi@siteminder.com and we’ll be happy to help.
Warm regards,
Zidane D.
Reply from SiteMinder
Hi RAB,
Thank you for your feedback. We'd like to help address your concern regarding iCals functionality. We attempted to request more information from you through this platform to better understand the issue, but unfortunately didn't receive a response within the timeframe. If you're still experiencing difficulties, please contact me directly at zidane.doshi@siteminder.com with your account details, and I'll personally ensure we investigate this matter and provide you with the support you need.
Warm regards,
Zidane D.
Terrible communication
Very bad communication from this channel manager. I had a subscription for 4 years and have not been informed when new channels were included in their package.
The client support did not provide me with the correct information when I decided to leave this manager so I am ending having to pay for my subscription for an additional year.
October 9, 2025
Unprompted review
Reply from SiteMinder
Hi Lucie,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustrating experience you've had with our service. We are pleased to confirm that our Finance team has reached out to you and approved your refund which should be processed accordingly.
We truly appreciate your patience and the time you’ve taken to flag this with us. If there’s anything else we could help please let us know.
Warm regards,
Zidane D.
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