St John Ambulance (England) - Training courses Reviews 

52,889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 6,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, which made learning enjoyable and effective. Many felt confident and well-prepared after completing the informative, interactive courses, valuing the clear instructions and practical skills gained in a comfortable environment. However, some customers noted occasional issues with trainer demeanor, such as a lack of initial friendliness or showing frustration, and mentioned logistical aspects needing improvement, including better communication about lunch or ambiguous activity instructions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their knowledge, engagement, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that courses are well-run... See more

Service

Reviewers consistently express satisfaction with the service, highlighting exceptional and engaging training... See more

Instructions

Users describe positive interactions with instructions, finding them clear, informative, and easy to follow.... See more

Quality

Consumers find quality to be positive, with many reviewers describing the training as excellent and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Did a 3 day First Aid Course for the Workplace. Excellent teaching by Neil Morgan, who kept us all thoroughly engaged with practical, hands on as well as theoretical techniques. A brilliant way to ens... See more

Company replied

Rated 5 out of 5 stars

Exceptional training from start to finish. The instructor was incredibly knowledgeable and kept the energy high throughout the day. The perfect balance of theory and practical drills—we spent more tim... See more

Rated 5 out of 5 stars

The trainer, Sarah Blood at Oldham made this course brilliant. Her training style, knowledge and enthusiasm for teaching made the course fun, interesting and easy to learn and remember. Straight fr... See more

Rated 5 out of 5 stars

Pros: very well presented, plenty of opportunity to asks questions, which were always answered. Changes since previous training were well explained, demonstrated and tested. Cons: if no lunch is... See more

Company replied


Company details

  1. First Aid Station
  2. Emergency Training
  3. Emergency Training School
  4. Mental Health Service
  5. Training School

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

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4.9

All reviews

(52,889)

6,305 reviews in the last 12 months

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Rated 5 out of 5 stars

SJA Mental Health First Aider Course

Julie our Instructor was professional, approachable, knowledgeable and informative. The course flowed, and we interacted well as a group. Julie encouraged us to participate at all times, and put us at ease.

I would highly recommend this training course, and I feel I have gained invaluable skills to enhance my role as Mental Health First Aider within my workplace, as well as in my personal life.

Thank you.

July 29, 2026
Rated 5 out of 5 stars

AMAZING - thanks Melanie

AMAZING. I will be honest, i didn't want to do it as I'm not good with remembering things so fast and group role play sessions just isn't for me, never has been. Melanie was so good and i could clearly see her passion for the role she does. I'm grateful to have been given the opportunity from my work place as i also have young grandchildren so it will be so handy if ever needed. All new parents should have to complete this course. Great group. Location was simple for me too and course was actually good fun, didn't think id admit that ha - Thank You

July 29, 2026
Rated 5 out of 5 stars

Recommend to any business or individual

The course instructors were approachable, knowledgeable and provided a brilliant service throughout the two days. The information shared was of high quality and was delivered in ways that make it much more memorable than other courses.

August 7, 2026
Rated 5 out of 5 stars

Great format

The instructor was really engaging and the format of starting with a simple injury that escalated through the course, the "what if" format, was a great way to demonstrate the skills needed to be a first aider.

July 23, 2026
Rated 5 out of 5 stars

Well done Em.

At 54, the idea of doing any training course filled me with dread. The day arrived for my three day first aid course in the work place at Millbrook in Southampton had come. Right from the stat and meeting our trainer Em, at the door I was starting to loose the fear. I am sure the Six others that arrived felt the same. We all seemed to get on and work so well as a team. This was down to our trainer Em. She has this great knack of putting everyone at ease and more importantly, delivering a course that keeps our interest , and makes us learn without us noticing. Em is great with everyone and able to bring all abilities together and we can all learn and remember what we have been told. Thank you so much for all you have done for us this week ( 4rh august to 6 th August) in Millbrook and gave us the information and ability to pass the course but more importantly, feel confident to provide the help and support to an injured or ill person. While there is no legal requirement to have a first aider in your workplace, just think what a better place your company will be by sending your staff on this course. I hope the staff at St John's around the country will be a enthusiastic, and as professional as Em. If not, then she would , I'm sure be able to educate the rest, somehow I think every one in the organisation has the same job satisfaction as Em showed us here in Southampton where we all passed. Thank you St Johns and a bigger thanks to Em.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Judith was very good

Judith was very good , very helpful at all stages of the course.
Found it very interesting and very informative. A nice relaxed atmosphere all the way through the course. Really enjoyed it.

July 31, 2026
Rated 5 out of 5 stars

I recently attended a Paediatric First Aid Course…

I recently attended an Emergency Paediatric First Aid course with St John Ambulance and had an excellent experience from start to finish.

Our trainer, Gina, delivered the course in a professional, knowledgeable and engaging manner. She created a relaxed learning environment that encouraged participation and made everyone feel comfortable asking questions. The balance between theory and practical activities was excellent, and the hands-on scenarios really helped to build my confidence.

As someone preparing to open an Ofsted-registered childcare setting, it was important that I left the course feeling confident in my ability to respond appropriately in an emergency. Gina explained everything clearly, demonstrated each skill thoroughly and ensured that everyone had the opportunity to practise until they felt comfortable.

I came away with valuable knowledge, renewed confidence and practical skills that I hope I never need to use, but now feel prepared to apply if the situation ever arises.

I would highly recommend St John Ambulance to anyone requiring first aid training. If all of their trainers deliver courses to the same high standard as Gina, learners will receive excellent value for their money.

July 31, 2026
Rated 5 out of 5 stars

Today I completed the two-day Mental…

Today I completed the two-day Mental Health First Aid course with Paul in Sittingbourne, and I couldn't recommend it highly enough.
Paul was an excellent trainer who really brought the course to life. He was approachable, engaging, and incredibly knowledgeable, creating an environment where everyone felt comfortable participating and asking questions and drawing from our own experiences.
Mental Health First Aid is something I already felt passionate about, but Paul's delivery and enthusiasm made me even more committed to the subject. Thank you for two fantastic days of training. I look forward to working with you again on future courses.
Jamie P

August 6, 2026
Unprompted review

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