St John Ambulance (England) - Training courses Reviews 

52,902
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,402 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, engaging, and approachable, creating a positive and effective learning environment. Many people highlight the clear instructions and practical advice provided, which significantly contributes to a smooth and highly informative user experience throughout the courses. The training courses are frequently described as engaging and well-delivered, leading to a strong retention of skills and increased confidence among participants. Reviewers often leave feeling well-prepared and confident to apply what they've learned, appreciating the interactive and practical approach that makes the entire learning process effective and memorable. The overall quality of the service is consistently rated as excellent by consumers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, professionalism, and engaging... See more

User experience

Consumers find the user experience to be positive, with many reviewers praising the engaging and informative... See more

Service

Customers consistently note positive experiences with service, particularly praising the professionalism and... See more

Instructions

Reviewers highlight positive aspects of instructions, with many praising the clear, concise, and... See more

Quality

Customers had positive experiences with the quality of the courses, finding the information shared to be of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The course was delivered by a very knowledgeable trainer who's teaching styles were excellent throughout the whole event. It was engaging and everyone in the group were invited to contribute. I was... See more

Rated 5 out of 5 stars

The place was easy to find, the classroom was a bit warm although they did have noisy air conditioning. The whole day from start to finish was engaging, the most engaging course with SJA I have ever d... See more

Rated 5 out of 5 stars

AMAZING. I will be honest, i didn't want to do it as I'm not good with remembering things so fast and group role play sessions just isn't for me, never has been. Melanie was so good and i could clearl... See more

Rated 5 out of 5 stars

I was there for the fire marshal training, and I must say the knowledge of the instructor was really good. They turn a 4 hour course into something that was enjoyable and they showed us many examp... See more


Company details

  1. First Aid Station
  2. Emergency Training
  3. Emergency Training School
  4. Mental Health Service
  5. Training School

About St John Ambulance (England) - Training courses

Written by the company

Book Online
We teach people the skills to save lives in their workplace – and outside of work – to protect their colleagues, family, friends, and members of the community. Choose the course you need and book at a venue near you, or enquire about in-house training.

St John Ambulance

Written by the company

England's leading first aid training provider
Every year, we train more employees than any other provider, giving hundreds of thousands of people the skills to save a life. By training more people in workplaces we are helping to build a nation of life savers, teaching people the skills they need to help in an emergency both in and outside of work.
First in first aid, but so much more
While we are best known for first aid, we also offer a full suite of courses and certifications in mental health and wellbeing, fire safety, risk assessment, and health and safety, to name just a few. With highly rated trainers, nationally recognised qualifications and around 200 training venues, we are the chosen training provider for companies, local authorities and members of the public up and down the country.

Contact info

4.9

Excellent

TrustScore 5 out of 5

53K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(52,902)

6,365 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jo is an amazing trainer

Jo is an amazing trainer. She keeps everyone engaged and makes sure everyone understands the information while we have fun gaining the knowledge.

July 31, 2026
Rated 5 out of 5 stars

Great Experience

The trainer was very friendly and made everyone feel comfortable, he was funny and this led to a great and productive session. I felt like i learned a lot during this session.

July 10, 2026
Rated 5 out of 5 stars

You never know when you will need these skills

I done a refresher a few months ago in Gillingham, Kent with Paul.
Not only was Paul a very good teacher, he makes it fun and he is very knowledgeable.
On top of all that, I never knew I was going to be using the skills that he had taught me in so soon.
Whilst on holiday, there was a man playing with his family in the pool, when he dove in to the pool, hit his head and went unconscious under the water. He went a few minutes underwater without being noticed. By the time they had pulled him out he his face was grey and his lips were blue.
Hearing his family and friends shouting for help I ran over and started using all of the skills that Paul had taught me. Cutting a long storey short I ended up needing to perform chest compressions and rescue breaths. This person is now in hospital and they are hopeful that he will make a full recovery.
In my eyes St John’s ambulance and there great teaching skills has saved another life.
Thank you to Paul and St John’s ambulance for making sure we understand what we are doing and giving us a skill to help others.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very good trainer at West Bromwich.

Very good first aid course at the West Bromwich branch of St John's, our trainer, Megan, was very helpful, knowledgable and made the 3 day course enjoyable with her enthusiasm throughout the course, thankyou.

July 31, 2026
Rated 5 out of 5 stars

Great Fist Aid training…

I had a great Fist Aid training session. Everything was well organised and they provided enough training materials. The group was just perfect 12 people which made it easy to carry out the practical sessions. Keep up the good work.

July 31, 2026
Rated 5 out of 5 stars

First Aid refresher

I just completed my First Aid refresher course with Jason Thompson from St John Ambulance and I can’t recommend him highly enough.
Jason was brilliant — knowledgeable, clear, and so funny too! He made me feel really relaxed throughout the course and the practice scenarios were excellent.
I learned so much, including things I didn’t know like not giving aspirin to under 16s, and how important it is to take charge and get bystanders to help in an emergency.
I now feel so much more confident to deal with any first aid situation. Thank you Jason!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

3 Day First Aid Course

I really got a lot our of the 3 day 1st Aid course. The course gave me the confidence to administer 1st Aid to someone in need. Our trainer was excellent, providing practical information and getting the whole group involved. I would recommend this course to someone else.

July 24, 2026
Rated 5 out of 5 stars

Fantastic Trainer

The trainer was absolutely fantastic and kept us engaged through the whole 3 day course

July 31, 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Fire Warden Training

The trainer made the session fun and informative with clear instructions and I would definitely recommend for future reference.

July 31, 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

Rated 5 out of 5 stars

Great course

Great course, Neil was a great teacher, i learnt alot
have me a better understanding, and now i look at everything with a different view

July 31, 2026
St John Ambulance (England) - Training courses logo

Reply from St John Ambulance (England) - Training courses

Thank you for taking the time to leave a review. We’re pleased to see you had a great experience on your training course.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look