SkateHut Reviews 568

I genuinely wouldn't recommend this site to purchase anything. About 7 weeks I ordered a flicker as a birthday present which still hasn't arrived. I was also in touch with Meg in customer service who explained there were delays with suppliers and offered a full refund instead, which I opted to take. That was almost 2 weeks ago and have yet to also receive that. A site to stay clear of. A very upset child and a very frustrated parent.

Pretty bad ordering experience - I didn't receive any email confirmation when I ordered, even though the money had left my account. It was very hard to find out how to contact Skatehut to report an issue. It then took a very long time to get a response to my issue and I had to chase. Once Meg the customer services person got involved she resolved the issue very quickly though.

After a delay in delivery, I requested a full refund which I received without any problems. A good honest service.

We’ve been struggling to find a part of my son’s scooter and Meg kindly sent us the parts - has been extremely helpful and supportive! Thank you

Meg helped us out today with a query and was able to resolve the issue professionally and with empathy. Great communication and understanding and an excellent example of how to recover customer service when things haven't quite gone to plan. Thank you

Meg was really quick on response after struggling to get response from SkateHut team for a few weeks. Gave clear update, offered assistance and resolved problem quickly. Thank you Meg :-)

Meg was very helpful in sorting out a delivery issue. The scooter is great and my nephew loves it. I would buy from Skatehut again.

No customer service, no phone number. Stated 2-4 days for delivery, I've heard nothing after 2 and a half weeks (also sent a ticket but still nothing). Prices look good, but delivery and customer service is non-existent.

Meg gave me fantastic service. I had an issue with express delivery and she really listened to my concern and sought to resolve this swiftly. She was kind and polite and I was really happy with the resolution she offered. Lovely service!

Polite and quick customer service from Meg and Eve, to resolve a missing order. They’ve had issues with their supplier and offered a refund.

Untrustworthy company - do not use. My order was never shipped, my emails were ignored, I am still chasing a refund.

No communication, no reply to emails and absolutely no explanation. Just take your money and expect you to wait until they decide your order comes. Used previously without issue, quite frustrating this time, order die to be delivered on the 19th to 21st may, first communication made on the 9th of June to explain they were waiting for some parts of the order. Meg was very helpful though and my only positive experience.

Meghan reached out to check if my order was processed and was very kind and even offered a gift voucher if the delivery was going to be late ⭐️

THIS SHOP IS A SCAM!!!! DO NOT ORDER YOUR SKATES FROM HERE!!!! No replies no updates! Says your skates will be with you 4-5 days it’s been 4 weeks still no skates still no updates cannot speak to customer service, when I do hear back they tell me the same thing my skates have been sent to another warehouse bla bla bla. Will never order from this sight ever again!

Meg, from customer services, was so very helpful when sorting out an issue which we were having regarding our order. She was informative and courteous in her responses. Thank you Meg for your help.

Meg was very proactive in letting me know that my shipment had been delayed and even partially sent some of the order so i wouldnt be waiting ages for a restock, great customer service, deserves a pat on the back!

Order placed on 17th May for Skate gloves - not cheap at £21.99 and my 11 year old son has paid for these. I received an email on 26th May to say there had been issues with dispatch and that I would hear shortly. Nothing more, despite a few emails to them with no replies. Let us know what is going on Skatehut, this is terrible customer service and very frustrating.

I eventually heard from Meg at Skate Hut this morning. She tells me there are delays from suppliers and still has no idea of a delivery date. She offered to cancel the order and a full refund or a £5 gesture of goodwill. I've cancelled it but at least I now have a response. Still disappointed to have taken so long for any response. I would avoid ordering from them at the moment

Made an order on 22nd May Delivery fue 29th 30th only still waiting for any dispatch or confirmation that order has been sent with tracking emailed the company twice still no response all telephone contact numbers are just for show and zendesk give you a ticket for your email that they state a rely within 72 hours this is a lie. At this point I assume they don't intend to send our order and keep the money we have paid.i suggest contacting your bank for a refund from this company as there is no correspondence from them whatsoever alternativley a warning not to purchase items from them in the first instance

Order didn't arrive
No response via email. No phone number
Gave up and had to raise a fraud complaint through the bank I paid with to get a refund.
Suspect major problems behind the scenes.
Would not recommend risking any money here