SkateHut Reviews 

568
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Although our order wasn’t completed due to low stock, Meg has made sure we have been satisfied with everything. Many options were available on how to complete our order which was a nice touch.... See more

Rated 5 out of 5 stars

The initial ordering and speed of delivery was good. Unfortunately, the packaging and product arrived damaged. I reached out to SkateHut a few times and had no response over 9 days, so this is certain... See more

Rated 1 out of 5 stars

I genuinely wouldn't recommend this site to purchase anything. About 7 weeks I ordered a flicker as a birthday present which still hasn't arrived. I was also in touch with Meg in customer service who... See more

Rated 5 out of 5 stars

Very quick delivery! Initially I did not receive a conformation email (my own fault), so upon contacting the Skatehut team, Meg promptly replied and advised with the progress of my delivery, with... See more

Company details

  1. Skateboard Shop
  2. Skate Shop
  3. Snowboard Shop

Written by the company

SkateHut is a leading international retailer dedicated to action sports equipment and apparel. Established in 2007 as a family business following a vacation discovery of Heelys, SkateHut has grown from a specialized startup into a comprehensive global supplier. Today SkateHut is owned by the company SkatePro. SkateHut.com manages all international orders, which SkatePro are processing. UK-based customers of SkateHut are served from SkateHut in UK via skatehut.co.uk The retailer stocks a wide variety of skateboards, scooters, skates, BMX bikes, longboards, footwear, and protective gear. Designed to cater to every age and skill level, the inventory accommodates everyone from absolute beginners looking for reliable starter gear to seasoned pros seeking high-performance equipment. At the core of the business is a strong commitment to family values, quality, and community. Because the staff consists of genuine skaters, riders, and action sports enthusiasts, the company provides practical expertise and guidance to help customers find the right products. Every brand in the catalog is carefully selected to ensure durability and value.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

568 reviews

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4.3

All reviews

(568)

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Rated 5 out of 5 stars

We bought the granddaughter some…

We bought the granddaughter some heelies for her birthday, they were sent with the incorrect wheels.
I contacted Megan who sorted out the issue and kept me informed what was happening throughout.
Thank you Megan your an asset to skatehut your customer service is second to none.

May 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Really helpful customer service from Meg

Really helpful customer service from Skatehut today. Meg sorted out my problem immediately.

It's reassuring to order from a firm where there are actual people to reply to queries - you're not just shouting into the void!

Skatehut is definitely going on the 'good company to order from' list.

May 23, 2025
Unprompted review
Rated 3 out of 5 stars

Great customer service, but frustrating experience.

What started as a frustrating experience was all corrected by the fantastic work of Meg from the customer support team. My package hadn't been sent out for delivery due to issues out of Skate Hut control. After contacting the team Meg took control of the situation and managed to get my package delivered on time, ensuring my daughter got her birthday present!

May 17, 2025
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Rated 5 out of 5 stars

Easy order and good support

Easy order, was worried about the delayed despatch but Meg ensured the item was delivered in time for granddaughters birthday.
Many thanks Meg and Skatehut

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Absolute credit to SkateHut

Absolute credit to SkateHut. We had a warranty issue with a product we brought. They followed up on it with great speed, great communication and a great end result. Really appreciate that and will definitely order again based on this experience. Shout out to Meg.

May 21, 2025
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Rated 5 out of 5 stars

I contacted Skatehut because my order…

I contacted Skatehut because my order was taking longer than expected. Meg contacted me within the week and explained the supplier issues they have been having with their stock. Sadly, this isn't something they have control over, and during that time, I had changed my mind about buying a complete skateboard. I asked Meg if I could have a full refund, and she happily arranged that for me. I have used SkateHut in the past and haven't had any issues. It’s just a shame they have been affected by supplier issues like many places these days.

May 16, 2025
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Rated 5 out of 5 stars

Placed an order for some replacement…

Placed an order for some replacement elbow pads which I had lost, only to then find them a few hours later! After emailing them requesting an order cancellation, Meg at Skatehut was brilliant. She was able to process this in a timely and efficient manner. Thank you!

May 12, 2025
Unprompted review

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