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SkinLovers Reviews 

587
•
TrustScore 3.5 out of 5

3.3

Health and Beauty Shop
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Rated 1 out of 5 stars

Yeah they take forever, the products are fine but you get hit with and extra 30-60 dollars in customs fees, I have been trying to get FedEx to waive the brokerage fee so it’s not so much and just pay... See more

Company replied

Rated 5 out of 5 stars

This product is my granddaughters favourite. She is 3 years old and always tries to take the bottle home. Loves the smell. Great service and very fast. I love the lightness of the cream.

Company replied

Rated 5 out of 5 stars

Bought Lazartigue on this site because it’s hard to find in Australia. They forgot 2 items but refunded me right away after I chat to them. Great customer service, great range of products and great... See more

Company replied

Rated 1 out of 5 stars

I ordered some sunblock 7 months ago, the tracking shows it entered this country then disappeared. Customs says the product wasn't detained (I did a trace) and the US Postal Service has no record of... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Taking care of our body is fundamental. After all, it is who we are, what makes us move and live. But we don't always give it enough attention or take the time to pamper it. And that is why SkinLovers was born. So that, at a distance of a click and easily, you can have access to a variety of products from the best beauty, cosmetics and care brands in the world.

Contact info

3.3

Average

TrustScore 3.5 out of 5

587 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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3.3

All reviews

(587)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Very disappointed as I still have not…

Very disappointed as I still have not received my product and it has been 3 weeks since I ordered. When I learned how long this was taking & that there is no actual date of arrival for my skin (face) cream, I asked last week in 3 different emails (and saw they were delivered & viewed) to be refunded & to cancel my order, and no one contacted me until today (more than 3 weeks late). Email stated very briefly and coldly there was still no arrival date & that it’s too late to cancel & return. In all of my life I have NEVER had this experience.
I am so very upset & disappointed!

December 19, 2022
Unprompted review
Rated 2 out of 5 stars

Still waiting for our order

We are still waiting for our order almost two months now after placing the order and having it paid.
Terrible experience, poor customer service. We hope we will receive it these days.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Great costumer support

I had a great costumer support experience! I had an issue with a coupon and the staff were really helpful and quick on their response!

November 10, 2022
Unprompted review
Rated 1 out of 5 stars

Order placed on October 14

Order placed on October 14. Still haven't received it. Does not come up on Shop app. They show it as delivered. Not true. Tried to check it again and it's in Portuguese which I don't speak. What do you plan to do with order #INT3830?

November 3, 2022
Unprompted review
Rated 3 out of 5 stars

Super slow delivery

I ordered large order and I was under the assumption that I will get express shipping like it was advertised on the site 2-3 business days. It’s been two weeks and I still haven’t received my order. A bit disappointed.

September 29, 2022
Unprompted review

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