Fantastic service from Terry this morning. Easy process to walk through the options available and explained everything really clearly. Highly recommended.
Location
Switch locationHempstead Valley Shopping Centre, Hempstead, ME7 3PD Gillingham, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited Sky retail store at Hempstead Valley in Gillingham Kent today as needed to switch from Virgin Media. Massive thanks to Ian who was so incredibly helpful, he went well above and beyond giving u... See more
My phone contract with another company was coming to an end and I just wanted to check out other options. Lee was really helpful and went over several options with me which have effectively cut my... See more
wish there was a no star but 1 star will do .dredfull company ive ever had to deal with poor service poor internet poor customer service none of them know what there doing
Company replied
Company details
Written by the company
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Contact info
Hempstead Valley Shopping Centre, Hempstead, ME7 3PD, Gillingham, Kent, United Kingdom
- 01634 364150
4.9
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lee was very helpful and we have now…
Lee was very helpful and we have now switched back to you thank you Lee
March 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
wish there was a no star but 1 star…
wish there was a no star but 1 star will do .dredfull company ive ever had to deal with poor service poor internet poor customer service none of them know what there doing
March 23, 2026
Unprompted review
Reply from Sky - Hempstead Valley Shopping Centre, Gillingham
Hi John,
Thanks for your review. I'm really sorry to read about your experience. Feeling unsupported when you’ve tried to get help is understandably very frustrating. This isn’t the level of service we want for any customer. If you’re happy for us to review your account, we can check what’s been happening with your services and look into this further for you.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Gillian
Lee made it so easy
Lee made it so easy. Really helpful. Good experience
March 21, 2026
Unprompted review
Proper service, well done
Proper service and made sense of everything. Ian at Hempstead Valley was so helpful and explained all of the different package options, sky stream options and sky glass options so we could select the right package for us. Very polite and friendly, Ian done all he could to make sure our experience was perfect. Thank you.
March 21, 2026
Unprompted review
Recommend
I had a brilliant experience when I went to Hempstead Valley and Lee helped me through recontract renewal and got my bills down . Also saved me money on bringing my sim only over to Sky lovely person.
March 17, 2026
Unprompted review
Lee was very helpful and explained…
Lee was very helpful and explained everything so I could understand everything.
March 8, 2026
Unprompted review
Lee was very helpful and explained…
Lee was very helpful and explained everything clearly . We've left Virgin and joined Sky
March 5, 2026
Unprompted review
Ashley was great very helpful and…
Ashley was great very helpful and explained everything to me
March 4, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.