Skyscanner Reviews 

22,531
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,261 reviews, reviewers overwhelmingly had a great experience with this company. People truly love how simple and straightforward the website is to navigate, making travel planning quick and efficient. Travelers frequently mention finding very competitive and affordable fares, along with a wide variety of helpful choices for their trips. However, some customers also noted frustrating issues when completing bookings through third-party vendor sites, occasionally experiencing unexpected extra charges or incorrect ticket details. Other individuals mentioned encountering unrealistic connection times during journeys or occasional difficulties with external service partners. A few consumers also pointed out that price notification alerts did not always keep up with real-time website updates.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive fares and affordable... See more

Website

Consumers find website to be positive and consistently report satisfaction with the easy navigation and... See more

User experience

Customers report positive experiences with user experience, highlighting how easy and reliable the platform... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, reflecting varied experiences among consumers.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a stark contrast between loyal customers and those... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Obtained flights but initial choice was Sold Out. This was not last minute, 3 months in advance. Skyscanner shows a range of flights and prices, but pairing outbound and return flights takes time to... See more

Rated 5 out of 5 stars

really good guide to flight prices, easy to use and covers a lot of carriers /travel agents. BUT I find that the flight alert function no longere works reliably so it's worth a manual check from ti... See more

Rated 5 out of 5 stars

Ever since I discovered Skyscanner, I have rarely used any other site or agent for my travel needs. The alerts come into my email box and based on that I have figured out the best days to buy air tick... See more

Rated 5 out of 5 stars

Easy to use and i couldn't find cheaper prices anywhere else. They are you app of choice when looking for international flights. They give u many different choices, direct, 1 or 2 stops and different... See more


Company details

  1. Flights Search Site

Written by the company

Skyscanner is the world's travel search site, saving you time and money by finding the best travel options wherever you want to go. We are free and unbiased - over 80 million travellers around the world trust us each month to help them find the best flights, hotels and car hire. Our secret is in our self-built technology and global reach, connecting you directly to everything the travel industry has to offer. Available online and through our popular app, we can help you find inspiration for your next trip as well as the best travel deals.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.4

All reviews

(22,531)

2,264 reviews in the last 12 months

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Rated 1 out of 5 stars

Trying to book flight on skyscanner 01…

Trying to book flight on skyscanner 01 august 26,this website is absolute garbage,gives you flights but not connecting .26 times have tried and still uselesscan see why other search engines are better with this shoddy service

August 1, 2026
Unprompted review
Skyscanner logo

Reply from Skyscanner

Hi Russell,

Thanks for sharing your honest feedback with us, and I'm sorry to hear about the experience you had while trying to book your flights.

We'd really like to look into what happened and provide any help we can. 

Could you please contact our team using the form below and share as many details as possible, including the route you were searching for and the issue you encountered?

https://help.skyscanner.net/hc/en-gb/requests/new

As soon as we receive your message, we'll be able to investigate this and support you further.

Thank you again for bringing this to our attention, and we hope to hear from you soon.

Best regards,

Vicky

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