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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent user experience of the products, noting their sturdiness and thoughtful design. Many people appreciate the peace of mind these items provide, especially regarding pet safety during travel, and find them comfortable for their animals. The ordering process is generally easy, and the customer service is frequently highlighted as exceptional, with efficient and helpful representatives. However, some customers experienced issues with product sizing, finding harnesses difficult to adjust or not fitting their pets as expected based on measurements. A few people also mentioned minor quality concerns, such as reflective tape peeling off or small Velcro pieces not holding securely. Additionally, some reviewers reported difficulties reaching customer service by phone or receiving slow responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the sturdy construction and durability of... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of use and secure design. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and helpful... See more

Order

Customers generally had positive experiences with ordering. Many found the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve wi... See more

Rated 4 out of 5 stars

Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price o... See more

Company replied

Rated 4 out of 5 stars

I ordered a Sleepypod after trying different backpacks that doubled as a carrier and reading reviews on other options such as booster seats and harnesses that attach to seat belts. I have a small... See more

Company replied

Rated 4 out of 5 stars

Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which w... See more

Company replied


Company details

  1. #48 of 67 best companies in Pet Supply Store

Written by the company

Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

5-star
4-star
3-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product! Especially for cats

Great product! This carrier is a great fit for my chiweenie. The carrier is roomy and comfortable. Although I will use this carrier for my dog, it seems especially good for cats. My family member’s cat crawled into it immediately. I think she liked the dark, tunnel-like design

December 11, 2025
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Rated 5 out of 5 stars

Dog safety

My two dogs use Sleepypod harnesses. Its well constructed, easy to adjust, easy to use, keeps my dogs secure in the vehicle. This one came with a new S clip which I have not tried as I still use the old ones. Had to replace one harness as friends who looked after one of my dogs let her chew on it. They are quite pricey but safety comes first.

September 26, 2025
Rated 5 out of 5 stars

Doggie secure and ready to ride.

Love the safety harness for my dog. The first one I ordered was a bit small so a quick and easy exchange has my dog riding safely in style. The color is bright and makes it easy to find.

November 10, 2025
Rated 5 out of 5 stars

Only canine car harness that has worked!!

My GS is a handful. She can get out of anything and after 5 different brands and systems, I tried Sleepypod. Fantastic!!! Sorsha is comfortable and the system is proven to distribute pressure in case of a vehicle accident. I couldnt have asked for anything better than peace of mind. Thanks Sleepypod!

October 8, 2025
Rated 2 out of 5 stars

I'm not convinced this was the right purchase yet

My dog harness has a few issues:
- big and bulky on my dog, despite measuring it and getting the appropriate size
- it doesn't have a loop on the front/chest which is important for leashing my dog when we are walking
- when the seat belt is through the back of it my dog can barely lay down and just why is the whole time in the car because she has to sit

September 30, 2025
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Rated 1 out of 5 stars

We had one ‘**ll’ of a time getting our…

We had one ‘**ll’ of a time getting our 75 pound and 85 pound - nine (9) month old - lab pups to sit in the back seat of my husband’s Jeff Wrangler this afternoon. We followed all your directions. The harnesses fit beautifully. However, when it came to securing them into the seat belts, the pups ended up all tangled up and twisted the seatbelts. It was an absolute disaster to drive them to their Vet appointment today. I guess it is nice for you to show a very small dog able to sit comfortably in the harness/seatbelt on your video. Are big dogs able to do the same? I will call you tomorrow to see if there is a solution - otherwise these contraptions will be returned to you…. It was exasperating to deal with these today!!!

November 4, 2025
Rated 5 out of 5 stars

We have used Sleepypod harnesses since…

We have used Sleepypod harnesses since BoBo was able to qualify for small size harness.

He knows when it’s time to put on his sleepy pod harness that it’s time to go somewhere.
He always sits in the same spot and gets right in and waits to be buckled up.
Recently my husband had to make a quick stop and the sleepy pod harness kept him safely restrained. I can’t imagine if he had not been restrained.

October 13, 2025
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Rated 5 out of 5 stars

Terrain Plus Harness

Ordering is easy. The selection of colors is great. Shipping is fast. The Terrain Plus harness is really great. It secures my dog in the car & allows her to be able to lay down comfortably. I feel at ease with her in this harness knowing she is secure. It's also comfortable for her to wear walking.

October 6, 2025
Rated 3 out of 5 stars

This was very hard to adjust the size

This was very hard to adjust the size. No directions. I ended up having to pull out the free end of the buckles and now can’t get them back in the harness. Looks terrible. The harness also rides up on my 19.4 lb Westie dog. This harness is sturdy, but unfortunately it is not a good choice for smaller dogs.

October 9, 2025
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Rated 5 out of 5 stars

It was very easy to reach someone by…

It was very easy to reach someone by phone for further ordering information.Product is very sturdy and works very well for my needs. I feel it will keep my dog as safe as possible while travelling in the car.

October 3, 2025
Rated 3 out of 5 stars

I did a lot of research before I went…

I did a lot of research before I went with your product. I even called and spoke to a wonderful representative that answer a lot of questions for me. I ordered it for my 55 pound golden doodle, as we were taking along five hour car trip. After reading all the instruction I put it on her and it seemed to fit her well. We got in the car, started our trip and after an hour or so she laid down. I thought this was good because she seemed comfortable. After three hours, I stopped to let her get out of the car. Much to my horror, she was shaking and seemed upset when I tried to just lift her. She couldn’t move. She was locked into place this whole time and I didn’t know it. I don’t know why this happened because I followed the instructions and it was clear that she was supposed to be able to sit up and lay down at will. You can imagine I was very upset. Don’t know if I’ll be using it on the trip home.😞

October 8, 2025
Rated 4 out of 5 stars

Love the safety it gives my pet

I really like this harness; it gives me peace of mind knowing that my dog is safe in the back seat. She has accepted it okay (she prefers freedom/no clunky harness), and I presume that will improve with time as she learns there is no car-ride time without harness time. My only wish is that it came with directions instead of just the option to watch a video; I am not a lover of watching videos. This is quite picky, I know, and it is my only issue with the product thus far.

September 30, 2025

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