Slide and Fold Reviews 110

WARNING PLEASE READ THE SMALL PRINT
BROUGHT A SET OF BI FOLD X2 CAME AS A KIT
WEB SITE SAYS THEY ASSEMBLEM THEM THEN TAKE
TO BITS NO CHANCE
TOTALY UN HELP FULL SO THE PRICE WAS SAME AS OTHER 2 QUOTES BUT CAME IN LOADS PARTS THAT WE CANNOT PUT TOGEITHER

I placed an order for an "expressed" glazed aluminium door. Order process was easy and the quoted delivery time of 10 working days was perfect.
One month later I'm still waiting for the door and have been advised it's going to be another 2 weeks.

I feel their website is incredibly misleading.

Even the small print of their t&c's quote 3-4 weeks for aluminium products....it seems they can't even stick to that.

DON'T BE FOOLED BY THEIR MISLEADING WEBSITE. THE ONLY THING YOU CAN BELIEVE IS THE PRICE !

We had Slide and Fold produce a glass gable end. Their prices were competitive and the ordering process was smooth with very helpful staff. They were manufactured quickly and delivered. We had some missing components but they were manufactured quickly and delivered within two weeks. Our experience was broadly a positive one.

Initially was happy with the aluminium window we bought. However 3 years on..the mechanism for the window is faulty. 3 screws holding it in place have snapped in half making it a difficult job to fix. Wouldn't buy from them again.

All credit due to this company - great set of bi-fold doors and super customer service. Not only at initial supply but also much later on when, due to normal settlement, some adjustments needed. Their technical service people - I dealt with Adam - can't be faulted. Good patient guidance throughout.

The website was easy to get around and find exactly what I wanted. Customer service were very helpful. The doors came on time in perfect condition and were fitted by my builder. I notice after they had finished there were two hinge covers missing. I contacted Slide and Fold and they sent two replacements free if charge. Really happy with everything.

Placed an order with Slide and Fold on 28th July, the reason for going with them was due to the 2-3 week delivery time. Part of the order arrived on 25th August, with poor quality rubber window seals which are not fit for use with the frames, in fact they needed to be damaged to be installed properly. The remaining part of the order was not and has not been fulfilled.

Communication has been underwhelming, the same generic responses have been received several times. I have not been kept updated throughout, so have had to chase Slide and Fold for updates on the delivery times, which have been constantly changed.

an entire job has now been held up due to the incompetence of Slide and Fold. a 2-3 week delivery time is now turning into 2 months!

I ordered aluminium frames which are (or, should I say, have the potential to be) reasonable quality and have decent instructions (apart from the fact they totally neglected to say you will need to Toe and Heel the opening sashes or they will drop and be useless). That is not really my complaint though. What is totally ridiculous is that the DGUs have gaffer tape over the edge seal. This is total madness. What it means is a) because it is so haphazardly applied, you will see gaffer tape and/or unsightly white marks next to your seals (and it is nearly impossible to remove, they have used very, very strong tape); and b) the wedge seals are often impossible to fit because the gaffer tape peels back and gets in the way. The only way to resolve this is to remove the unit and try and scrape off the offending tape or trim the wedge seal along its length which is time consuming and reduces its sealing capability. Another issue concerns the security clips that hold the units in place. Firstly, two frames had one clip missing meaning the units held in place by just 3 clips. Secondly, several of the units had the clips fitted in the wrong place which fouled the beads, meaning the bead seals had to be adapted to get them to clip in place. Also, several of the frames came with handles that had machine screws that were far too long, meaning the handles could not be attached without rattling. If you drive them all the way in you will damage the mechanism. Another complaint concerns the vents - the frame to allow the vent to be fitted is approximately twice as wide as an unvented frame, which is very unsightly and unnecessary. The slot for the vent is nicely milled out of the extrusion but then they haven't bothered to pre-drill the extrusion to allow the vent to be fitted easily. Lastly, the opening sashes have different seals to the fixed ones and they are practically impossible to seat correctly - the groove in the aluminium extrusion that forms the bead is too small. These silly quality problems have let this company down as far as I'm concerned. The other issue with the company is its website - I was ordering numerous windows, entering dimensions etc, then it was timing out and emptying my basket -it literally took hours of faffing to successfully complete the purchase.

We’ve had our 5 panel bifold doors for a few years. The frame it’s self works fine, but the glass has let us down three times now. The first two were replaced by slide and fold, but they won’t now replace or repair a third panel. So this one is fogged up. So I’m just saying I’d think twice before buying from slide and fold.

Aluminium windows in white were delivered on time, i.e. within the 5 to week time frame but we did have to apply some pressure at about week 4. The windows are, however, of very good quality and look great on the house. The windows were about half the price quoted on another site so I was very pleased re. value for money. Thanks

We ordered a large set of aluminum bifold doors. It felt like a gamble after reading some of the reviews here, but the price was so competitive that we decided to go for it. The doors arrived on time, as expected without any issues. Unfortunately when fitting them, our builder accidentally smashed a pane of glass. Slide and Fold were very accommodating in ordering a replacement pane and getting it to us in a couple of week. No mean feat in the current climate and the fact that we had built in blinds. Happy with the product, happy with the customer service. If you read up in advance and know what to expect then Slide and Fold can't be beaten.

We purchased 2 sets of sliding doors last year and installed them ourselves. During the winter we noticed that one had door had blown and one lock had become sticky, but only got around to reporting it to Slide and Fold a few weeks ago. They sent a replacement sealed unit followed by a fitter without any fuss. The fitter Dan was polite and conscientious and took extra time to find out what was wrong with the lock. We were pleasantly surprised by the service from what is after all a very competitively priced product.

Purchased a set of bifold doors over 9weeks ago. The ordering was simple, and the extended delivery time was accepted in the current climate. The doors arrived and were in flat-pack condition (box of nuts and bolts, bare frame etc not what I was expecting). No instruction manual was provided with the units, so installation was a guessing game. I had these doors installed by a local professional fitter and he was appalled with what was issued, a scratched pain of glass, missing handles, hinges that were out of alignment, missing installation manual etc. The rubbers for the bead are too large and do not fit the gap between the window bead and the glass. I emailed the company over a week ago and the customer service team have not even acknowledged my email. I am left with a door unit I am unable to operate as the handles are missing, the glass is unable to be secured within the door frame as the rubbers do not fit (too large). I have called the office numerous times only to be advised that someone will call me back, guess what, surprise surprise, no one ever does.

The product seems to be ok but the attitude of the company toward customers after they have received payment is poor. I have paid almost £4k for these doors and I am disappointed with the service received. All I wanted was someone to call me and discuss my issues, is that too much to ask?

I would not recommend this company to purchase from.

Great until something goes wrong - Ordered a large double sliding door. All good. Doors get delivered and one pane of glass is totally the wrong size for the frame and there is damage to a frame due to poor packaging. Doors were due to be fit 4 days after the delivery. Told glass was placed on order. Rang the following week to chase as the fitter can only come on the stated day to be told glass has not arrived and we cannot state a delivery date. No apologies or sense of urgency. Asked to speak with service manager. Will ring me back. No call back twice. Damage I was told I can touch up with a paint stick/pen - Not good enough. Very very poor customer service and replies from this company. I would shop elsewhere. complaint to trading standards and MD as now their incompetence is costing me money.

The doors were delivered on time and are fine but the handle supplied had incorrect fitting. After chasing the company twice, they sent out a replacement which also did not fit then ignored further requests for the right part. What's the use of the door without a handle?!

Very good product and well priced. one glass unit broke on delivery but was replaced very quickly.

This company is horrendous! I have never experienced such rude customer service. They delivered our bifold doors today and one was broken, when we called to inform the company they accused our builders of breaking the doors!! We know this wasn’t the case! Then they have cancelled our fitting appointment putting it back by 5 days with huge financial implications to us and we’re told that wasn’t their issue! Now looking at multiple other reviews we have realised that this isn’t unusual for this company and their customer services manager!!

Ordered a large aluminium window. Was manufactured and shipped within the timeframe quoted on their website, and delivery confirmed promptly via e-mail. Delivered on time and looks great.

Having read reviews, we paid a visit to the show room to look at the products ‘in the flesh’ so to speak...we were greeted by a lady called Debbie who was very helpful and gave us a quote for our requirements within minutes...Debbie was very informative and upon returning back home, we made the decision to go ahead with our order without hesitation, given how reasonable the cost was in comparison to other competitors and being impressed with what we had seen and heard during our visit.

From ordering to receiving our sliding doors and windows, it took just 3 weeks. We ordered with a gentleman called Liam, who again, was equally as helpful as Debbie and whom we had the pleasure of dealing with then throughout the rest of the process. Upon delivery, there was a slight fault with one of our frames, but after a quick phone call to Liam, he arranged for a replacement to be sent to us the next day!!! which meant that we had no delay when it came to fitting our doors, this was very helpful especially as we had taken time off from work to complete the installation ourselves.

We have been very impressed with the service of the staff both before, during and after sales, the quality is fantastic and have far exceeded our expectations, all at a fraction of the cost of other competitors. We would highly recommend slide and fold and will be returning when we come to replace our other doors and windows

Bought a 2.7M bifold door in aluminium for onward transit to France. The company were well aware of this as we spoke with advisors on the telephone and added a higher uv spec for the glass for the sunnier weather. Also the delivery address was a storage park in the UK. We were absolutely astonished when our transporter arrived and began to hand down totally unprotected panes of glass from the lorry. No pallet, nothing. These doors come in "kit form" that is to say that you have to fit the glass into the frames- which is not at all clear from their website. The frames were barely packaged with just 4 pieces of bubble wrap on each corner. Unsurprisingly, given the journey and interim storage there was an unsightly gash on one of the frames. Slide n Fold are not interested, only offering to participate in half of the replacement cost as a "gesture of goodwill". This was pure negligence on their part in not ensuring that the goods were adequately packaged even though this is a statutory expectation. Would steer clear if you have any time delay between delivery and fitting, especially if you're looking to ship overseas. They maintain that they provide sufficient protection for delivery, frankly I've received shampoo in more bubble wrap.