Great except ages of children on kayak page went from 2-17 whereas the ages on the actual supplier were 2 -11. This made a difference in cost.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The process was straightforward. I deducted a star because of the aggressive wording on the optional packages.
it was good the process payment was good, self explanatory
Excellent pricing and fast booking process. keep up it up.
Company details
- #181 of 197 best companies in Travel Agency
- #44 of 46 best companies in Flights Search Site
Written by the company
Search and compare deals on flights, airline tickets and hotel deals to thousands of locations. SmartFares specializes in selling last minute airline tickets to the general public.
Written by the company
Contact info
3.9
Great
58K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE SMARTFARE!! They sent me a text 2 days before my…
They sent me a text 2 days before my flight saying there is a change in my flight and to confirm, I need to text back "agree," and I will be charged $55 for each ticket confirmed. Checked the flight website, and guess what? No change, no issue just pure fraud. DO NOT USE SMARTFARE!!!
June 16, 2026
Unprompted review
Fast and clear !
June 15, 2026
SMOOTH BOOKING.
June 15, 2026
Canceled flight but not notified
I booked the same international flight as my friend just through a different site. When his flight was canceled/changed his airline automatically booked another flight. I didn’t receive an email or notification of my flight changing or canceled so I assumed it was okay, the day before the said flight was schedule to leave I called smart fares and they informed me the flight was canceled and I should be getting an email-still never got that email. Such a terrible company and definitely worth the extra money to book straight from the airline.
June 8, 2026
Unprompted review
It was easy.
June 12, 2026
I had been very privileged to make this…
I had been very privileged to make this booking for my trip
June 12, 2026
Booked me a “Lite” fare and it doesn’t state that on the receipt
The booking and receiving of the ticket was fine. HOWEVER, i booked an economy ticket and apparently they booked me a “lite” ticket and I didn’t find that out until I received my boarding pass. I tried reaching out to customer service but no avail.
June 12, 2026
Unprompted review
Easy and quick
June 10, 2026
Smartfares are dishonest and Scammers!
Booked a flight yesterday through smartfares to save a few bucks. Not worth the hassle. Names on original booking were correct. I took a screen shot for my keeping and proof. When we got the reservation through the airlines one of the first names was spelled incorrectly. Called smarts fares and after 30 min they said they do not know what happened but had to charge us a $100 to get the name changed correctly. I immediately called the airlines direct and they said it was an error on the back end and changed it within a minute. DO NOT USE SMARTFARES! They are total scammers!! I believe they do this intectionally hoping people pay the $100 fee. Luckily I had a screenshot of my original booking with the name spelled correctly. AGAIN_DO NOT USE SMARTFARES! Best to book directly through airlines!
June 10, 2026
Unprompted review
Reply from SmartFares
Dear Customer,
Thank you for sharing your feedback. We take such concerns very seriously and would like to investigate this matter thoroughly.
However, despite our earlier request, we have not yet received the booking details required to locate your reservation. Without this information, it becomes difficult for us to review the transaction or assist further.
We kindly request that you share the relevant booking information so we can investigate the issue and provide appropriate assistance as soon as possible.
Regards,
Smartfares
The website was user friendly
June 10, 2026
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