It's just so great and easy to navigate also user friendly. I can now reach out to my customers more frequently. All around experience has been great.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s the best app I ever used, and it’s comes with 15 days free trial with is extremely rare to other app and I swear it’s f amazing I recommend yall to used smartsupp, and thank me later
This is a very nice application, it helps shape my guidance to whomever we're dealing with. I wish to pay for a year but I don't put my information out that much. Would prefer if cryptocurrency is ac... See more
Company replied
They are one of the best app to use for your support but the only problem I'm having with them is that it glitches they just love you out for no reason though you need to log in back again but apart f... See more
Company replied
Company details
- e-Commerce Solution Provider
- Business to Business Service
- CRM Provider
- Email Service Provider
- Internet Marketing Service
- Software Company
About Smartsupp
Written by the company
Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.
Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.
Why choose Smartsupp?
- the only product that combines live chat, chatbots and video recordings
- automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
- access real-time visitor list enriched with e-commerce data
- see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
- we offer human customer service in 7 different languages
- GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Contact info
Šumavská 31, 602 00, Brno, Czech Republic
- support@smartsupp.com
- www.smartsupp.com
4.7
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friend recommendation.
July 23, 2026
Unprompted review
Advertisement
Very very satisfied it's the best so far
Very very satisfied it's the best so far
July 22, 2025
Unprompted review
Best live chat application in the…
Best live chat application in the world. Highly recommended.
July 18, 2026
Unprompted review
best chat app for your business it has…
best chat app for your business it has also an AI setup agent.exellent app
July 12, 2026
Unprompted review
Advertisement
It's just so great and easy to navigate…
It's just so great and easy to navigate also user friendly. I can now reach out to my customers more frequently. All around experience has been great.
July 18, 2026
Unprompted review
Very understandable and easy going app
Very understandable and easy going app, makes it easy to communicate with my clients
July 21, 2026
Unprompted review
Advertisement
Good site..
July 20, 2026
Unprompted review
Smartsupp is the best customer service…
Smartsupp is the best customer service I've ever come across
July 20, 2026
Unprompted review
Advertisement
I’m having a really good experience…
I’m having a really good experience using their services
July 20, 2026
Unprompted review
It’s the best app I ever used
It’s the best app I ever used, and it’s comes with 15 days free trial with is extremely rare to other app and I swear it’s f amazing
I recommend yall to used smartsupp, and thank me later
July 15, 2026
Unprompted review
Advertisement
The best app when it comes to giving…
The best app when it comes to giving your customers quality support/ assistance systems
July 14, 2026
Unprompted review
I recommend smartsupp
Smartsupp is a really great app for your site i recommend it.
July 20, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Smartsupp has been easy to set up and works exactly as expected. It's a great live chat solution for staying connected with website visitors. Highly recommended!
July 20, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.