I signed up for a free trial but didn't use it. I was then charged 79.99 for 3 months. I emailed them to cancel and they cancelled within 5 minutes. Very cooperative. They would get 5 stars except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This app is very user friendly. I had a small concern about payment that was answered very promptly and throughly. My question was answered and gave me immediate relief. This app is great for any skil... See more
Company replied
Following today’s incident, I’m very pleased with the support provided by “SmartMe”. I’d accidentally booked an extra service that I didn’t want. I then contacted support and, within half an hour... See more
Company replied
I have not actually tried the app yet. My experience with SmartyMe so far is that I accidently purchased an add-on and wanted the transaction reversed. I easily found where to email the helpdesk (s... See more
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from SmartyMe App
It's great to hear you found our support prompt and resolutions quick - we’re always here to ensure you have a smooth experience!
Reply from SmartyMe App
We're delighted to hear that you feel we went the extra mile! Your positive experience truly motivates us to keep delivering our best!
I cancelled within minutes of purchase
I cancelled within minutes of purchase. THE FONT IS TOO SMALL TO READ. What a frustrating experience. I should be refunded.
July 14, 2026
Unprompted review
Reply from SmartyMe App
Hi Victor, Ellie here, Head of Customer Care at SmartyMe. Cancelling within minutes and finding the text too small to read comfortably - both of those are things I want to look into for you. We do have a 28-day money-back guarantee from the date of purchase, so please email me at ellie@smartymeapp.com with your account details and I'll get this sorted personally.
Reply from SmartyMe App
It's great to hear that our team's communication has been effective and that you found them helpful! Your support means a lot to us!
Customer service has been excellent…
Customer service has been excellent responsive and easy to work with. The app itself is also very helpful and makes things much easier to manage and learn.
July 14, 2026
Reply from SmartyMe App
It's fantastic to hear that customer service has been so supportive and that the app has made managing tasks easier for you! We're glad you're finding it helpful!
Amazing ,interesting and very helpful
Amazing , interesting and very helpful. I love to study. Thanks for helping me to know about the conversation professionally.
July 14, 2026
Reply from SmartyMe App
We're glad to know that the app has been a helpful tool for your studies! Your kind words inspire us to keep supporting your learning journey.
I did the low cost trial offer
I did the low cost trial offer. But I didnt really use it like I thought I would. Then I was billed $40 totally unexpected. BUT! I reached out and called BS. AND by the grace of God - Nikki in Support refunded the fee. Also totally unexpected:) Now that's Smart. Enjoy.
July 14, 2026
Reply from SmartyMe App
Hearing about your positive outcome with support is wonderful! It’s great that Nikki could assist you with the fee in a way that exceeded your expectations. Enjoy your time with us!
I wanted to give SmartyMe App a try…
I wanted to give SmartyMe App a try after getting lured in by an intriguing ad. Part of why I decided I would try it is I looked up the company and they weren’t called out as scammers. The app wasn’t quite in my current zone of interest but I can vouch that they do have legit great customer service who assisted me right away.
July 14, 2026
Reply from SmartyMe App
It's fantastic to hear that our customer service made a positive impression! Your decision to try the app based on trust means a lot to us. We’re here to help if you have any questions as you explore what SmartyMe has to offer!
Thank you for the great customer service
July 14, 2026
Reply from SmartyMe App
Your appreciation for our customer service truly brightens our day! Thank you for sharing your experience with us.
Reply from SmartyMe App
We appreciate your kind words about our service! Your support means a lot to us!
Very helpful and super fast resolution…
Very helpful and super fast resolution to my problem. WAY faster than most.
July 13, 2026
Reply from SmartyMe App
We’re glad to hear you found our support quick and effective! Your satisfaction is important to us. Thank you!
Excellent customer service
Their customer service was quick to address any issues or concerns. Resolution right away!
July 13, 2026
Reply from SmartyMe App
It's fantastic to see your appreciation for our customer service! Quick resolutions are what we aim for - we're glad you had such a positive experience. Thank you!
The app just wasn't for me
The app just wasn't for me. It didn't fit my needs, but I can compliment SmartyMe at how quickly they refunded monthly charge. They stand behind their product.
July 13, 2026
Reply from SmartyMe App
We’re glad to hear you received a prompt refund. It’s great to know you recognize our commitment to customer satisfaction!
I was disappointed to be charged…
I was disappointed to be charged monthly even though I had already canceled my plan two months earlier. I requested a refund, but the company said I was outside their 28-day refund window and could not receive one.
They offered me 24 months of free premium access instead, which I accepted rather than not getting any . However, I still believe the continued monthly charges were unreasonable because I had already canceled my subscription. I hope this issue does not happen to other customers.
Once you cancel your subscription, make sure to give them an email to make sure that the cancellation is confirmed.
July 13, 2026
Reply from SmartyMe App
Hi Nadia, Ellie here, Head of Customer Care at SmartyMe. Glad a resolution came through and that the team was able to offer something meaningful - 24 months of premium access is a genuine gesture and I hope you get real value from it. The advice you're leaving for others at the end of your review is kind, and I'd just add: cancellation via the Profile tab takes about 10 seconds, and our support team is always reachable if there's any doubt. If you ever need anything going forward, I'm at ellie@smartymeapp.com.
Very good customer care you provide for…
Very good customer care you provide for today's careless world. You running business with empathy. And I appreciate your service for that reason.
Thank you. Well done.
Blessings
Parimita Mohanty
July 13, 2026
Reply from SmartyMe App
It's heartening to receive such positive feedback on our customer care! We truly value your appreciation for our empathetic service - we strive to make a difference. Thank you for your kind words!
I had some difficulties and i got a…
I had some difficulties and i got a very nice and fast service. thank you so much : )
July 13, 2026
Reply from SmartyMe App
It's great to hear you received prompt support! Thank you for sharing your experience with us.
I have just started using this program…
I have just started using this program via the app and I really enjoy it. I think it would be very beneficial.
July 13, 2026
Reply from SmartyMe App
We're delighted to know you're enjoying the app! It sounds like it's going to be a great fit for you.
Reply from SmartyMe App
We truly appreciate your kind words - it means a lot to us!
Reply from SmartyMe App
We’re glad to hear you trust our team - we’re here whenever you decide to re-subscribe!
very trustworthy!
July 13, 2026
Reply from SmartyMe App
Your trust means everything to us! We’re glad to hear you feel that way!
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