I signed up for a free trial but didn't use it. I was then charged 79.99 for 3 months. I emailed them to cancel and they cancelled within 5 minutes. Very cooperative. They would get 5 stars except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This app is very user friendly. I had a small concern about payment that was answered very promptly and throughly. My question was answered and gave me immediate relief. This app is great for any skil... See more
Company replied
Following today’s incident, I’m very pleased with the support provided by “SmartMe”. I’d accidentally booked an extra service that I didn’t want. I then contacted support and, within half an hour... See more
Company replied
I have not actually tried the app yet. My experience with SmartyMe so far is that I accidently purchased an add-on and wanted the transaction reversed. I easily found where to email the helpdesk (s... See more
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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I hade a problem logging into app to…
I hade a problem logging into app to fully download the SmartyMe app. Michael from SmartyMe contacted me within a few minutes to provide support and alternative method for me to resolve the problem and it worked! I appreciate Michael’s responsiveness and advisement. Keep up the great work!!
July 11, 2026
Reply from SmartyMe App
It's great to hear how quickly Michael was able to assist you! Your appreciation for his responsiveness highlights the dedication of our team. Keep enjoying SmartyMe!
I had a query and they resolved the…
I had a query and they resolved the query in an efficient and effective manner
July 11, 2026
Reply from SmartyMe App
Hearing that your query was resolved efficiently is wonderful! We’re glad to know our team met your needs effectively. Thank you for sharing your experience!
I didn't had the chance to try the app
I didn't had the chance to try the app, buy I found people behind this app are juste amazing and very comprehensive.
Thank you Nikki for your help
July 11, 2026
Reply from SmartyMe App
It's great to hear you found our team amazing and comprehensive! Your support means a lot to us. Thank you for sharing your experience!
I accidentally purchased the…
I accidentally purchased the Infographics add-on and contacted SmartyMe support immediately. Nikki responded very quickly, was understanding, and processed my refund without any hassle. I really appreciate the professional and friendly customer service. Thank you!
July 11, 2026
Reply from SmartyMe App
It's great to hear that our support team was prompt and friendly! Your appreciation means a lot to us, and we're glad to have helped with your refund seamlessly. Thanks for sharing your positive experience!
I reached out to the SmartyMe folks…
I reached out to the SmartyMe folks with concerns about an app billing issue that turned out to be my error. The administrators were very kind and forgiving and worked with me to come up with a solution that was extremely helpful. The app is great and the customer service even better.
July 11, 2026
Reply from SmartyMe App
We're glad our team could assist you effectively! Your kind words about the app and our customer service inspire us to keep delivering great experiences. Thanks for sharing your thoughts!
The app is very well done and extremely…
The app is very well done and extremely easy to use. The support staff was beyond helpful. The only issue for me is the $25 monthly subscription price. It is just more than I can afford. Hopefully as more and more folks start using the app, the price will come done and I can subscribe again.
July 11, 2026
Reply from SmartyMe App
It's fantastic to know how much you enjoy the app and found our support team helpful! We hear your thoughts about the subscription price, and we’re always looking to improve as our user base grows. Your experience means a lot to us!
Excellent Customer Service!
Useful and user friendly App and excellent customer service!
July 11, 2026
Reply from SmartyMe App
It's wonderful to hear how much you appreciate both the app and our customer service! We're here to keep providing you with great experiences.
Nikki from SmartyMe Support Team Is the…
Nikki from SmartyMe Support Team Is the best thing about your business. I’m going to be so brutally honest with you, my son bought this from you guys and I’ve been paying it without realizing it. I checked some of it out after I “bought” it and didn’t really know what I was even buying…maybe send something in the mail? I don’t know. Thanks again, Nicki!
July 9, 2026
Reply from SmartyMe App
Nikki's support is a great part of our team! We see your thoughts on the purchase experience and will keep working on clarity. Thanks for sharing!
Reply from SmartyMe App
We’re glad you found us prompt and responsive! Your support means a lot to us, and we’re here to keep delivering great service. Thank you!
I really appreciate that the company…
I really appreciate that the company was responsive and responsible enough to help the customers. I requested money back for a subscription and in no time they started the refound.
July 10, 2026
Reply from SmartyMe App
We’re glad to hear you found our response quick and that the refund process was smooth. Your experience matters to us, and we’re here to help! Thanks for sharing!
Good customer service
Very quick replies for technical support. Good customer service 👍
July 10, 2026
Reply from SmartyMe App
It's fantastic to hear that you had such a positive experience with our support team! We’re grateful for your kind words about our quick response times. Thank you for sharing your thoughts!
You can checkout any time you like but you can never leave..
I've attempted to cancel multiple times and they claim they cannot find my account, though they seem to have no issue locating when the time to bill comes.
I will most likely have to just get a new credit card at this point, so they can no longer bill the old one.
July 10, 2026
Unprompted review
Reply from SmartyMe App
Hi there, Ellie here, Head of Customer Care at SmartyMe. Trying to cancel and being told your account can't be found is not something I can leave unresolved - especially when billing has clearly been going through without any issue. Please email me at ellie@smartymeapp.com with any details tied to your account and I'll personally track this down and get the cancellation sorted for you.
Excuse me maam are we best friends now?
I got to play games to learn electricity. Extremely helpful. Then the people that I spoke to when I had a problem responded faster than I have EVER had any respond in. my. life. That was a great experience all around. I really like this app.
July 10, 2026
Reply from SmartyMe App
It's fantastic to hear such positive experiences! We're glad that the game made learning about electricity enjoyable - and that our quick support contributed to your great experience. Your thoughts truly mean a lot to us.
Reply from SmartyMe App
We appreciate your positive outlook on the app's potential to assist others!
Very good app and service.
Nice app with useful content.
Good and immediate response to my requests.
July 10, 2026
Reply from SmartyMe App
We’re glad to hear you find the app useful and our responses quick - your experience means a lot to us! Thank you for sharing your thoughts!
The selection of books that fit "My ME Time!'
The selection of books that fit my needs at the moment are great, and the summaries of books I wish I had the time to read are completely energizing!
Customer services has been courteous, helpful and timely.
July 9, 2026
Reply from SmartyMe App
Your enthusiasm for the book selection and energizing summaries is fantastic! It’s great to know our customer service team has made a positive impression on you. We’re here to keep enhancing your experience!
Splendid customer support
Splendid customer support - they solved my (administrative) request within a few minutes of sending the e-mail, no questions asked.
July 9, 2026
Reply from SmartyMe App
It's great to hear that our customer support team was able to handle your request so quickly and effectively. Thank you for sharing your experience!
Excellent response and care
July 9, 2026
Reply from SmartyMe App
Your recognition of our team's dedication means a lot to us! We're glad to hear about your positive experience. Thank you for taking the time to share!
5 stars
Very quick response to an inquiry I had. Great service provided all the way around.
July 9, 2026
Reply from SmartyMe App
We genuinely appreciate your kind words about our quick response and service! It's great to hear you had a positive experience!
Reply from SmartyMe App
We're glad to hear you had a speedy experience! Your thoughts mean a lot to us!
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