I signed up for a free trial but didn't use it. I was then charged 79.99 for 3 months. I emailed them to cancel and they cancelled within 5 minutes. Very cooperative. They would get 5 stars except... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This app is very user friendly. I had a small concern about payment that was answered very promptly and throughly. My question was answered and gave me immediate relief. This app is great for any skil... See more
Company replied
Following today’s incident, I’m very pleased with the support provided by “SmartMe”. I’d accidentally booked an extra service that I didn’t want. I then contacted support and, within half an hour... See more
Company replied
I have not actually tried the app yet. My experience with SmartyMe so far is that I accidently purchased an add-on and wanted the transaction reversed. I easily found where to email the helpdesk (s... See more
Company replied
Company details
Written by the company
Introducing SmartyMe: a comprehensive knowledge app featuring interactive lessons that last just 15 minutes. Achieve your goals and broaden your understanding of subjects that spark your curiosity. Our app combines various learning methods to help you acquire knowledge more efficiently. Tackle real-world problems, exercise your mind, and enjoy the process!
Contact info
Kinyras, KINYRAS TOWER, Agios Andreas, 1102, Nicosia, Cyprus
- +1 (202) 929-3660
- support@smartymeapp.com
- www.smartymeapp.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from SmartyMe App
We appreciate your positive outlook on the app's potential to assist others!
Very good app and service.
Nice app with useful content.
Good and immediate response to my requests.
July 10, 2026
Reply from SmartyMe App
We’re glad to hear you find the app useful and our responses quick - your experience means a lot to us! Thank you for sharing your thoughts!
The selection of books that fit "My ME Time!'
The selection of books that fit my needs at the moment are great, and the summaries of books I wish I had the time to read are completely energizing!
Customer services has been courteous, helpful and timely.
July 9, 2026
Reply from SmartyMe App
Your enthusiasm for the book selection and energizing summaries is fantastic! It’s great to know our customer service team has made a positive impression on you. We’re here to keep enhancing your experience!
Splendid customer support
Splendid customer support - they solved my (administrative) request within a few minutes of sending the e-mail, no questions asked.
July 9, 2026
Reply from SmartyMe App
It's great to hear that our customer support team was able to handle your request so quickly and effectively. Thank you for sharing your experience!
Excellent response and care
July 9, 2026
Reply from SmartyMe App
Your recognition of our team's dedication means a lot to us! We're glad to hear about your positive experience. Thank you for taking the time to share!
5 stars
Very quick response to an inquiry I had. Great service provided all the way around.
July 9, 2026
Reply from SmartyMe App
We genuinely appreciate your kind words about our quick response and service! It's great to hear you had a positive experience!
Reply from SmartyMe App
We're glad to hear you had a speedy experience! Your thoughts mean a lot to us!
I never signed up for this app!!
I never signed up for this app!!! Don’t know how this happened unless I clicked on it and didn’t realize they charge you automatically!! Very frustrating and deceptive!!!
July 9, 2026
Unprompted review
Reply from SmartyMe App
Hi Mary Jane, Ellie here, Head of Customer Care at SmartyMe. All subscription details are clearly displayed before any purchase is confirmed - nothing is charged without a deliberate step being completed. That said, I'd like to look into your specific account and find out exactly what happened. Please email me at ellie@smartymeapp.com with your details and I'll personally get to the bottom of it.
The team was very helpful and replied…
The team was very helpful and replied to me very fast
July 9, 2026
Reply from SmartyMe App
Thanks for your kind words about our team's quick and helpful responses! It really motivates us to keep delivering excellent service.
I had signed up for Smarty Me while looking to advance my communication skills, though did not have the time to use it.
I had signed up for SmartyMe while working as a VP at a technology company. I possess excellent communication skills, and I wanted to further advance these.
While the App didn’t work well for me at the time (time constraints and my lack of patience), the company did refund all monies they received after I had cancelled and had shown I didn’t use the App.
July 9, 2026
Reply from SmartyMe App
It's great to see your reflection on your experience! We’re glad to hear you found the refund process to be prompt. If you ever decide to give Smarty Me another try in the future, we hope it aligns better with your schedule. Thank you for sharing your thoughts!
Reply from SmartyMe App
We're glad to hear you had a seamless experience with prompt responses! Your satisfaction is important to us.
Reply from SmartyMe App
It's great to hear you had a smooth experience! We're glad everything worked out for you. Thanks for sharing!
Fantastic customer service
The user interface is really good. The customer support is brilliant, I got an immediate response and the issue was resolved within 10minutes. They share that their policy is to get customer service requests attended to within 60mins and the response time expectation was exceeded by far.
I trust this company to keep to their word. No scams, no problems.
July 8, 2026
Reply from SmartyMe App
It's great to hear how satisfied you are with our service! We're glad you found the user interface appealing and enjoyed our quick response. Your trust in us motivates our team to keep delivering high standards. Thanks for sharing your experience!
Excellent Support
Support team was very responsive and friendly- and also very quick and willing to assist with an issue that wasn’t their fault.
July 8, 2026
Reply from SmartyMe App
Thank you for highlighting the responsive and friendly nature of our support team - we’re glad to know they could assist you effectively! Your recognition means a lot to us!
Helpful and responsive customer care.
July 8, 2026
Reply from SmartyMe App
Your kind words about our customer care truly brighten our day! We’re committed to providing the best support possible and are glad to hear you found us helpful and responsive. Thank you for sharing your experience!
How can you mangle signing up for an…
How can you mangle signing up for an app? During the commute home, anything is possible. When I landed at home, I fired up the pc and asked for help about signing up. Not only did I get a response in 7 minutes (shazam!) But, I got a 2nd response, 4 minutes after that clearly following up with the first responder. Thorough, polite, understanding and fixed me up right away. Nikki & Mike, what pair! The app is going to be mind-blowing if customer support is set that high.
July 8, 2026
Reply from SmartyMe App
We appreciate your kind words about the exceptional support you received! Our team is always here to assist quickly and effectively. Your positive experience inspires us to keep our standards high, and it's great to hear you're excited about the app!
Fast service and refund
July 7, 2026
Reply from SmartyMe App
We’re glad to hear you enjoyed our speedy service and processing of refunds! Your satisfaction really matters to us.
good communication with staff
July 8, 2026
Reply from SmartyMe App
It's fantastic to see that you appreciate the communication with our team! We’re here to help and ensure you have a great experience.
They were very responsive and helpful…
They were very responsive and helpful with my questions! Great customer service.
July 8, 2026
Reply from SmartyMe App
We're glad to hear you found our customer service team helpful and responsive! Your experience means a lot to us.
Excellent customer service
Well, I can't review the app itself. But I can say their customer service was great! My son purchased a subscription without our permission which I caught only after the payment was made. I reached out via email to their customer support and literally within an hour they not only responded, but they helped me to resolve the issue with a full refund. Companies like this that have an understanding for mistakes, and are open to working with their customers really means a lot.
Thank you again SmartyMe. (Nikki!)
July 8, 2026
Reply from SmartyMe App
It's wonderful to know that our customer service team, especially Nikki, was able to address your concerns promptly and effectively. We’re dedicated to supporting our users through every step! Thank you for sharing your experience with us!
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