Ordered a pair of trainers on the 9th I’ve sent 3 emails asking where my order is and 3 times it’s come back failed at sending website doesn’t load there is no contact information except email… STAY W... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Yes, like many people I ordered Dr Martens shoes on Black Friday. Yes, like many people I had to wait for some time for the shoes to be available. Yes, like many people I grew impatient. Yes, li... See more
Some weeks ago this website had good reviews. since black friday it's a disaster. many people did not get their order. Website says that I have been refunded while I did not receive anything. No... See more
The worst customer service I've ever experienced. I ordered doc martens back in december. Expected seasonal delays. They have since informed me that they no longer have the product I ordered. They hav... See more
Company details
Information provided by various external sources
Bestel je favoriete sneakers online bij Sneakershop. Geniet van onze uitstekende service en maak gemakkelijk uw keuze uit ons unieke assortiment. Probeer en profiteer nu van de vele aanbiedingen en acties online.
Contact info
James Cookstraat 31, 7825 AN, Emmen, Netherlands
- 0591-623810
- info@sneakershop.nl
- www.sneakershop.nl
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst experience of a lifetime with this shop !!
I do a lot of online shopping. I had the worst online shopping experience. I would like to share my experience with this shop.
I ordered for a pair of sneakers from sneakershop.nl on the 18th May. The payment was done through Paypal using the ABN AMRO credit card. I received the sneakers on 20th May. I realized that these are used sneakers by looking at the dirt stains on the outside and inside. I sent back the sneakers on the 23rd of May. I informed them via email but did not receive any response from them about the refund. I called them up in mid of June and they send me an update on June 18 that they have received the shoes and will refund the money. I did not see the refund so I dropped them mail on 6th July. On 8th July they replied back saying they are sorry for the delay and will refund that week. I did not get any response till 23rd July. Since I used a credit card for the transaction which covers me for 180 days of purchased goods, I called up the credit card company and lodged it as a disputed transaction. I finally got the refund back on 28th July.
I strongly advise you to make use of your credit card (via paypal) while buying anything from this shop because if you don't like the purchase believe me you have lost your money !!
Good customer service and Ok delivery
I had some questions upfront that got answered quite quickly. Altho I wasnt informed that my items will take a few days to dispatch.. The service was still very good.
Excellent service and quality of products, very quick reply to emails and neatly packed packages, well done and I am a happy customer from Singapore!
Excellent with satisfaction.
No1. Sneaker shop is the bomb!
Cool site enabled me to access tons of brands and styles not available locally in New Zealand. Delivery time was all good considering my sneakers were sent from the other side of the world. Total cost was no more expensive than buying locally. Sweet As!!!
Lost Palladium-sneakers
I ordered Palladium-sneakers 30th April. A week later I got a package with the wrong shoes in it and I sent it back. Now, 18th of June I am still waiting for the item I ordered and payed. Tried to contact customer service several times by email without getting any proper respons. Very bad customer service indeed, you seem to be totally careless toward your paying customer.
Very Friendly Service and Great shoes in unusual sizes!
I have made 2 orders now from this shop as the service is excellent. We are in Australia and i thought the language barrier might be an issue but it was not. The service was excellent and communication was quick and easy. I will definitely but from them again. Not only did they stock great kids shoes but also good brands and genuine products.
Very good!
Great selection, service, and delivery. I got a pair of Nike Air Force One Mid (valentine's day 2013 edition) and they were perfekt!
I had trouble paying. My payment would not go through. But I called customer service where a very nice man helped me with my payment.
The price on the shipping is a little expensive, i paid 13 Euro. On other sites shipping is free. BUT on the other hand, their shoes are pretty cheap.
Great service and speedy delivery.
Great selection, service, and delivery. Lost a star for not having free shipping and returns like some other shoe sites.
Excellent store!!!!
Very satisfied with my purchase!!! Product was in its original case, brand new and arrived very quickly. Will buy again for sure!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








