Snickersdirect Reviews 

431
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting efficient processes and helpful communication regarding orders. Many people also appreciate the fast dispatch and delivery times, with items often arriving quickly. Reviewers consistently find the products to be of good quality and value, describing them as durable and suitable. However, some customers experienced significant delivery delays or issues with specific couriers. A few people also found product sizing inconsistent and encountered difficulties with returns, including charges and slow refunds. Some reviewers also noted a lack of real-time order status updates.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast and efficient... See more

Product

Users describe ambiguous interactions with product, with some praising the quality and comfort of items like... See more

Order

Consumers find order experiences to be ambiguous, with many reporting quick and efficient deliveries,... See more

Service

Reviewers highlight positive aspects of service, with many consistently praising its excellence, speed, and... See more

Quality

Customers had ambiguous experiences with quality, with many praising the excellent quality of products, such... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Snickers Direct good prices and quick dispatch. The courier service used awful. The link from their email would not allow me to nominate a safe place for the delivery. When it was delivered it stated... See more

Rated 3 out of 5 stars

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... See more

Rated 3 out of 5 stars

The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more

Rated 5 out of 5 stars

Dealt with this company for over 10 years Best products Best price Always let you know about your order If not in stock they keep you updated and send next day delivery Last purchase was... See more


Company details

  1. Clothing Store

Written by the company

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.


Contact info

3.8

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(431)

89 reviews in the last 12 months

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Rated 2 out of 5 stars

Dishonest

Over priced, they claim next day delivery but after you order you'll receive an email stating that the item you ordered isn't in stock and you'll have to wait (even though the website claimed it was in stock before ordering) But this is the best part, when you order from them you pay for the delivery charge which is usually £5 or £6 pounds, but if you return an item you pay again to return the item and then they also take £5 or £6 from your refund! Why? Who knows, since you have paid for the delivery and return why are they taking this money?

September 20, 2024
Unprompted review
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Rated 3 out of 5 stars

Took 5 days to get to me which is to…

Took 5 days to get to me which is to long that’s the couriers fault, no option to leave in safe place or redirect to pickup point ,was told it was the way snickersdirect account was set up with yodel, workmen that wear workwear are not at home during the day so should be an option.

November 8, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi Gavin,

Thanks for your feedback. We've taken this onboard and from this week customers will be able to request leave safe or pickup points in their orders via the courier app.

Rated 1 out of 5 stars

I did not recieve a tracking number

I did not recieve a tracking number

October 10, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi,

I've requested more details to look into this but didn't get a reply via the Trust Pilot system. All I have to go on is the name "Mn" - if you could get in touch 01254 317 001 we can help. Everyone receives a full tracking reference and updates via email and also within your account.

Sometimes emails from couriers and ourselves end up in Spam folders so you could try there.

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Rated 1 out of 5 stars

Absolute bad company and they won’t do…

Absolute bad company and they won’t do refunds When they cock up and after service is disappointed

October 8, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

As we've explained to Paul in his torrent of bad language, bullying and personal abuse to staff, as soon as we receive his trousers back we will process an immediate refund. We arranged a collection as promised and as soon as they are received and checked we will process his refund.

Name calling, balling expletives down the phone and bullying young female members of staff is something we will simply not tolerate.

Additional information:

We received the trousers back only to find they had clearly been worn, were full of marks and stains and the holster pocket was ripped. We were told by Mr. Weaver they just didn't fit and hadn't been worn apart from trying them on.

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Rated 5 out of 5 stars

An efficiency

There was a slight misunderstanding with invoice rectified quickly and efficiently

October 6, 2024
Unprompted review
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Reply from Snickersdirect

Hi Haydn,

I've looked at your order and only see one charge? Could you drop us an email sales@snickersdirect.co.uk or call us on 01254 317001 and we can look into this further?

Thanks.

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Rated 1 out of 5 stars

No stock information

No stock information. Take your order and your money then email to inform of 5-7 day lead time. Basically ordering from Snickers once you’ve paid rather than keeping stock keeping their running costs down. Will not be using again as dishonest. If you don’t have stock then state this and i’ll shop elsewhere where the product is available.

September 23, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Hi,

Are you sure this is the correct company - I can find no recent orders from you on our system? We are the world's largest stockist of Snickers and I'm surprised at your comment. Please could you contact us on 01254 317 001 and we'll be happy to look into this.

Rated 5 out of 5 stars

Great service

Great service, communication !
There was a delay in delivery since one of items was not in stock , but I received an e-mail with explanation and offer to change for another colour if I needed faster delivery.
I bought products many times from this company and will buy again!!

September 9, 2024
Unprompted review
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Rated 1 out of 5 stars

Place my order

Place my order paid £145 looked on to my account and saying I have no orders but the money has left my bank account ! First time I’ve ordered and may be my last

September 12, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Asked the reviewer for more information on this but didn't receive a reply and couldn't find any information regarding this order.

Rated 1 out of 5 stars

Nothing I required was in stock and…

Nothing I required was in stock and item takes to long to order

September 6, 2024
Unprompted review
Snickersdirect logo

Reply from Snickersdirect

Asked the reviewer for more information on this but didn't receive a reply and couldn't find any information regarding this order.

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