Snoozephones Reviews 2

Waste of money. Advert indicated suitable for exercise but earphones only over your ears if have the band horizontal covering your eyes. May be ok if you only intend to wear with eyes closed and are happy to have eyes covered but don’t buy otherwise....

I made a huge mistake purchasing snoozephones headphones based on a Facebook advert. I usually go to sleep wearing headphones which isn’t comfy so thought these would be right up my street. I thought they were a bit expensive but then an advert appeared with a ‘special offer’ For £49 and I impulsively bought some thinking they’d be perfect for me. When they eventually arrived they were cheap and not fit for purpose, the headphones so poorly constructed that there was no way to attach the charger to the Bluetooth. The packaging and instructions were very poorly translated into English and the whole impression was of something cheap and tacky that wasn’t worth £5 and that’s if it even worked. I found an email address and contacted them to ask to return them for a refund as is our entitlement under distance selling regulations. After exchanging a few unhelpful emails which got nowhere, I raised a dispute via PayPal, after about a week they came back with an offer that I could have a refund if I posted them to an address in Philadelphia in the US. I thought that this was strange as they had arrived to me from within the UK, but thought it was worth it to at least get some money back. I duly posted and obtained proof of postage which contained the address it was posted to. I uploaded a copy of this proof of postage to the PayPal dispute and awaited my refund. I was horrified therefore to receive a response the next day saying they would no longer be giving me a refund and my complaint was not upheld. So I am now out of pocket by even more money £57 in total and not even a pair of cheap and useless headphone to show for it. Learn from my mistake and avoid like the plague!