Soho House & Co Reviews 

Fantastic place with excellent facilities. Particular shout out to Sarah Harrison, who from day one made us feel so welcome. Nothing was too much trouble for Sarah and she was always available to help with advice on how to set up a room, the soho product range and design ideas. All the staff we dealt with were so helpful and professional. This was our first visit and was part of a special treat from our son and his partner. It truly was an unforgettable experience. Thank you all so much you are all amazing. ❤️❤️

Poor customer service, does not justify the extortionate prices. Soho River House at Oakley Court Hotel. The draw is supposedly the riverside location and Soho House membership exclusivity but the service is disappointing, guests are not made to feel particularly looked after or special, the menu is quite simplistic (burgers, pizzas, salads at high prices) and the mark-up on alcohol is 400% to 1000%, I kid you not. £60 for a bottle of Prosecco as an example. We ordered drinks and before we could even take a sip we were being asked to order food, we asked for a couple of minutes to review the menus and waited another 15 mins to order food after chasing for someone to come and take our order. Simple requests like not having too much ice in a drink was not relayed so sure enough, drink arrives full of ice… do the basics well people! It’s not hard to listen to your customer and delight. Payment is electronic only, don’t bring cash. Our payments were taken but one apparently did not go through, a device glitch, without any apology or proactive communication all of our payments were allegedly refunded and we were asked to pay again. In an admin nightmare of then checking online banking, confirming refunds, paying again, not at any point was an apology issued for the inconvenience and we left still with potential of one person having not paid and another having paid 3 times which means follow-up phone calls, more refunds, more hassle. Not the relaxing experience they claim to be trying to create on their website. Oh and the bar closes at 9:30pm so don’t plan any late evening drinks.
Thoroughly disappointed and not a premium experience at all. A name alone does not give these companies the right to charge exorbitant prices and not put any effort into customer service. Do not bother. We should’ve been offered a complete tip refund at the very least. The person taking control of the payment situation was quite arrogant and not customer centric at all. Being as it’s a members place, we suggested that they get in touch with our member guest to follow up on any outstanding payment once bank accounts had been updated etc. but this was not acceptable as a solution. We also requested for the waitress to take a photo of our group and were told that it’s not allowed, they then had to check with their manager, then we were told we could have a photo but only facing a certain direction. Ridiculous.

It’s shithouse more likely!
They rob you in broad daylight. You’ll be stupid to join cause all they give you is nothing! Day light robbery! No communication and no refund!

Went to SH Farm house with a group of friends and I was blown away by the service and experience. We had a cabin that was impeccable decorated and the bed omg was amazing! We we all deffo come back as soon as we can

I think only fair to advise you the nick Jones and soho house are protecting a man in there maintenance team that has sex offence in Poland and they have been made aware of this . So when you or stay at townhouse understand what your what your paying from and this carries through the company . I will be make news well done nick Jones and Sophie your fame is going to hit the news in time .

had drinks and supper for my husbands 60th birthday at soho house Brighton, they refused to take a birthday cake I ordered as it contained nuts, although they then have nuts on the premises, appalling/rude/unhelpful. The menu was dull, but not as dull and final food brought, one of us had the crab toast, which seemed to minus the crab and flavour, I had the burger, which quite frankly McDonalds does better. £420 later, we went to leave and asked for a cab, as it was inclement, only to be told there was a cab rank outside HARVESTER, it was shame we didn't go to harvester in the first place, the food would have been better, the staff more accommodating, and the crowd more inspiring, AVOID AT ALL COSTS!

Having arrived with my colleague a few minutes early, we went up in the lift and entered the reception area of 180 House, the lady working on the door found our host's reservation, and said we could go to the dining room and wait at our table for him.

We found the dining area and explained that we were meeting a member for lunch. We were escorted to what I believe are supposed to be dining chairs. However, upon sitting on it, I found my knees were equal distance off the floor as my nipples. I'm only a beginner at Yoga, so I can't say I was overjoyed at the prospect of spending the next hour squatting with my ass barely 5 inches off the floor to eat lunch.

While trying to discreetly rearrange my man sac and skinny jeans so that my circulation would not be cut off from the impromptu “dinner yoga” class I suddenly found myself in, a stern waitress came storming up bellowing, “I need to see your membership card”. Again, I informed them we were meeting a member who would be with us shortly and off she marched.

Our host arrived, his first time in this particular venue, so he was equally surprised as he took to his seat and descended to the floor faster than the golden elevators in the lobby. Our waitress returned with slightly less wind in her bellows, which could only have come from a talking down about her attitude or her blowing into the kitchen stove to stoke the fire. She approached the newest person at the table, who she knew would be a member, and asked for their membership card in a slightly more acceptable tone.

We placed our orders; I ordered pie and mash; and discussed whether the designer of the room made that fatal mistake we've all made and accidentally ordered child-sized furniture on Amazon as it looked like a bargain or if they got inches and cm mixed up. As our lunch arrived, I realised I didn’t know the proper elbow-at-the-table etiquette. Not because of my council home upbringing, my nan always said, “working class doesn't mean no class,” and I was taught not to rest my elbows on the table. My elbow etiquette issue was whether they should be inside or outside my knees as I ate at this preschool high dining table.

I’ve eaten many pies over the years; as my slightly out-of-proportion but squashed-in a yoga squat gut will testify to; from the traditional pie and liquor of London, the pukka pies from the chippies across the country and the exquisite handmade pies from the Rosewood Hotel. This pie, however, was in a class of its own. A meat pie that was nothing more than a pastry pot filled with gravy and gristle.

As I eat the first mouthful, I feel the tough, chewy lumps between my teeth and look at my fork to check I did eat the meat and wasn’t the victim of a skilled prankster who pinged an elastic band into my mouth from 50ft away. As I realise I’m not going to be able to chew through this giant lump of gristle, and not wanting to make a scene in front of our host, I get my sparking water and try to wash it down. As I drink the water, my mistake becomes evident as the bubbles from the water make the gristle bob up and down in my mouth like an unflushable stool. I tried to stay calm as the gristle repeatedly hit the back of my throat, and I gulped it down safe in the knowledge that was going forward; whenever I say I've swallowed worse, it will no longer be a euphemism but a statement of fact.

A slight euphoria struck as I got over the event, smiled politely and continued the conversation, blissfully unaware this pie would have me begging god to send me to hell and be force-fed pies made by Sweeny Todd. Out of sheer politeness and not wanting to make our host uncomfortable as they were pitching for work, I force-fed this crud-filled crust into my squashed stomach, with every bite making me close to tears and unable to concentrate on the conversation.

I note that throughout this meal, no one approached the table to ask how the food was, or if they did, I was too busy choking down the “meat” to notice. After the meal, my colleague said I looked sick through lunch, and I explained why. Apparently, throughout my ordeal, I was unaware I was not alone. Both my colleague and host also struggled to eat their food. My colleague said their risotto tasted like someone dropped a salt pot in the pan while our host barely touched his mac & cheese. Three straightforward meals, all inedible. Maybe that’s why the staff have such an attitude? Perhaps they know the food is so bad, and they will have to deal with complaints, so avoid asking.

I love having soho house as a go to place - great interior, comfortable seating, relaxed atmosphere and good vibes. Best thing - the dressing rooms at soho beach house in Miami, amazing experience. Things I would wish got improved: food and lower volume on the music playing. Overall though this is a great place with awesome feel.

As a member of Soho House West Hollywood and all houses, I can honestly say that the service has been impeccable. I have had a couple of disasters when it comes to ordering dinner i.e my order being incorrect or food being cold. However, it's not about the problem, but how the problems get resolved. The staff are amazing, attentive and always rectify the situation and any problems I have encountered. They have always been able to put things right immediately.

Thank you Soho House, I am happy to be a member of your club. Keep up the good work!

for a place for creative people to gather, soho house is very boring. it does not inspire creativity, its just crowded and expensive but i love the farm house, its one of a kind

Worst service of my life. Every single time at soho house I literally have to fight for the attention of the waiter. I once was coughing and needed a glass a water and it took 45 mins to get a water.

I currently sat down at electric house and waited for a waiter for 10 mins until I asked for a waiter. I am now waiting 25 mins to water and a tea, best part is that is half empty.

Always enjoy my stays as you know what you get from the house - but the staff it literally depends on the individual anything from super caring to super annoyed.

Absolute joke of a pretentious, self-absorbed, ego-inflated establishment. When you start believing your own hype - especially when it's completely unjustified, the facade will slowly, but surely diminish.
As for the so-called "Head of Subscriptions" Brian - how he was ever put in the exalted position to speak to fee-paying members, is one of the universe's greatest mysteries.

Hi I’m writing this review for all chefs if I can but no star at all I will do it but I can’t this is the worst company ever stupid management specially a Guy named Joe in Balham is in charge for the South London absolute chaos nothing is organised they using chefs like a piece of equipment no respect Everyone get paid same regardless of experience it honestly is the worst company to work for for all chef please don’t apply for it look at caterer every time I go they they are looking for chefs The management are very very stupid with no experience nothing and very arrogant

My experience at Soho House was stellar from the moment I entered the door. The staff was attentive and friendly. The manager, Kacey Schwenk took me personally to meet my party and made sure all of our needs were met. Her attentiveness was over the top!

The food was delicious, service was great, and the atmosphere was wonderful. Kudos to the management team for producing such a great experience.

Total lack of communication. Got approved for friends membership after 9 months of waiting, automatically took my money, I tried to cancel immediate but no one answering contact form or phones.
Is anyone working ?? Or is the 14 day grace period not an option for you ? And let’s just stay quiet and refuse the refund?

Customer service unacceptable for a members club. Difficult to tell whether staff have any customer service training at all!

I know right now is a difficult time for soho house and I've been overall impressed with the club over the many years of membership I've paid for. But somethings amiss now. It's so difficult to get hold of anyone to discuss anything. I've been locked out of the website tried to contact someone...anyone... but nothing! So I've resorted to this.

Membership is very expensive for this type of customer service. Unimpressed!