Had the system installed and next minute company goes bust! How does a company supplying the most updated green energy system go bust in todays day and age unless they were in it for the wrong reason... See more
Solar Plants Ltd
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See what reviewers are saying
Have Solar Plants gone out of business? Their 0800 numbers are permanently engaged and they do not reply to e-mails (they owe me £203 agreed compensation, for a (new) inverter failure that took 41 d... See more
I have a 9 year old system that was upgraded by Solarplants 4 years ago with a Solar Edge unit. A good decision. However being rated number one did not stop them going bust and they went into adm... See more
From Monday to Friday, Scott set up our solar array from scratch. Our dealings with this company were excellent from the start. We got quotes from a number of companies but these were the only ones wh... See more
Company replied
Company details
Information provided by various external sources
Award winning Solar Plants is one of the UK’s leading domestic solar PV and storage installation companies. Operating since 2011, Solar Plants is a true family business with an impeccable reputation for quality. Taking pride in how and what technology is advised, they use their experience and proven technical results taken from their own panel and inverter test rigs to only recommend the highest performing technology. Solar Plants is HIES Accredited and MCS Certified and offer a 10 year workmanship warranty on all installations as standard. Solar Plants are not only experts in solar PV and storage solutions; they have specialist divisions dealing with self-build and renovation projects, off-grid and commercial installations. Winner of Business of the Year 2016 at the UK Business Awards, Solar Plants is rated number 1 in the UK on leading independent review website Trustpilot and a Which? Trusted Trader.
Contact info
Unit 11 Mardon Park, SA12 7AX, Port Talbot
- 0800 856 2200
- info@solarplants.org.uk
- www.solarplants.org.uk
People also looked at
Persistent Sales Pests Avoid!
Met them at Build it live in Manchester and took my details and said they would only quote once we had planning and made sense.
They wanted to arrange to come to our house to quote, I stated that the house we are building was some 200 miles away and they had all the information to quote. They insisted on a meeting at our current house. I immediately thought pressure selling and old style double glazing sales but thought against it.
I took the morning off work, to be called an hour before to say the salesman car had broken down and could we re-arrange. I further asked why they can not just quote as the property was not even here as we currently live in rented?
I have since had some 18 calls from them and had to block the number !
Some even 2 times a day!
We pulled these off our phone system.
Considering they are supposed to be an energy efficient company why are they burning up CO2 traveleling to quote customers, we are an IT company and all about cutting CO2 via remote working, a home visit is not needed only for pressure selling, evidence of this below!
I then emailed my after blocking still trying to get the business and I replied with my right to be forgotten as per GDPR and then contacted me again as a breach of GDPR!
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Appalling company!

Reply from Solar Plants Ltd
Solar panels from Solar Plant Ltd
I have been very pleased with the service offered by Solar Plants. They were excellent in communications from organising a surveyor to come and assess the best options for me, arranging scaffolding which came exactly when they said and was collected just as promptly and the fitting of the panels and the battery. All the workmen were very polite, helpful and pleasant to have working around the place.The only blip was the salesman who was my first point of contact - it just goes to show you shouldn't judge things on their first impression.
Well done Solar Plant.

Reply from Solar Plants Ltd
Solar panels and Sonnen battery.
From the initial meeting with Mike the salesman to the professionalism of the install team and the other staff undertaking the follow up post installation, you feel that you are in the hands of a friendly and efficient well run organisation.
My installation was fitted without fuss and well within a day. The system is now working extremely well and beyond my expectations.

Reply from Solar Plants Ltd
System upgrade.
Since haveing the upgrade of panel optimisers & a new Inverter, the system has improved by 25%.The SolarPlants installer was on his own that day & did a great job of installing the 12 optimisers on the panels. The new Inverter in our roof space took a bit of setting up, but the day wasn’t very sunny, so took a bit of time to start up. Very pleased with the system and have no worries in recommending SolarPlant Ltd.

Reply from Solar Plants Ltd
Solar Plants installed 18 LG panels and…
Solar Plants installed 18 LG panels and a Sonnet battery for us just before the end of March, which was just before the Feed in Tariff cutoff. The company was very busy because of this but we got first class service and attention to detail. We did have an issue with the battery and this was quickly resolved. .
I have no hesitation to recommend Solar Plants to future clients.

Reply from Solar Plants Ltd
First class service from solar plants
First class service from solar plants, very friendly and helpful staff. Very Impressed with the installation team, nothing was too much trouble for them to do.

Reply from Solar Plants Ltd
Solar Edge upgrade: assessment after 12 months
I am writing this second review of the activities of Solar Plants Ltd to update my original one, which is still available, on 11 August 2018.
There is nothing in my first review that I would wish to change. When John Bloomfield the sales manager visited me he suggested that one year was a reasonable time period over which to assess the efficacy of our Solar Edge upgrade, and this time has now elapsed. There has been no significant change of output since upgrade: our neighbours still make very slightly more than us roughly in proportion to the number of panels in each case.
For some months now John Bloomfield has failed to reply to my emails. In these I asked two significant questions: firstly whether Solar Edge upgrade is still being sold by his company, and if so secondly whether his sales representatives are now making it clear to prospective clients that the improvement in output, especially if there is little direct shading, may be as little as 2%. He has recently passed my “case” over to their Customer Support and Complaints Manager Jayne de Villiers. She has responded at length to me, but has really said nothing new. The two questions above remain unanswered, and I suspect the answers are “yes” and “no” respectively. Finally Jayne admitted that in our case the increase in output had been of the order of 2-3%. I have no idea how this figure has been arrived at, but am happy to agree that it is about right. If this level is maintained it will be about 100 years before we have recouped the cost of the upgrade!
In summary I feel that Solar Plants are a well set up professional company, but are in this instance considerably over-selling a product which may give very little benefit to the consumer. So far I have not requested a refund from the company, being more concerned to prevent them misleading other panel owners in the same way. I will however be trying to advance my complaint as far as possible, and have already been in touch with my local Trading Standards office and the Home Insulation & Energy Systems Quality Assured Contractors Scheme (H.I.E.S.) to this end. I think it rather sad that nearly all these Trustpilot reviews focus on the general politeness and efficiency of Solar Plants staff, and mine appear to be the only ones where an attempt has been made to evaluate the product being sold.

Reply from Solar Plants Ltd
I had a great experience with…
I had a great experience with Solarplants and would recommend them to anyone who is thinking of having Solar Panels or Battery Storage Solution installed. The information provided was very clear and easy to understand. The Site Survey engineer provided clear details of statistics and what to expect for the installation work.
Installation team was faultless and cleared up any mess.

Reply from Solar Plants Ltd
A most refreshing experience
Sales person technically knowledgeable and not at all "pushy"
Data and information material clear and not over simplified.
Once decision to place the order made everything proceeded very efficiently and professionally, communication was outstanding, polite, friendly and timely.
Local scaffolders fitted the necessary access framework prior to the installation-teams' arrival. They arrived promptly and installed the system, guided me through usage and operation in a friendly, polite and tidy manner.
There was excellent guidance and support with claiming the FIT.
Some technical questions I raised after commissioning were dealt with promptly by knowledgeable engineers.
But, best of all, I now have a "state of the art" energy system that the other firms I considered don't apparently know even exists.
The whole experience with this company was positive and a breath of fresh air.
I unreservedly recommend them.

Reply from Solar Plants Ltd
Friendly, knowledgeable and competitively priced.
When looking for a solar panel solution for our house I spoke to three different companies. Out of the three, Solar Plants were the ones who gave me the most confidence in their understanding of the product and the options available. Both pros and cons were explained during the process with no request to sign up there and then (I had another company to speak to after Solar Plants so could not make a decision there and then even if I had wanted to).
Once the purchase was agreed, Solar Plants were flexible in the fitting of the solar panels as an initial date was agreed which I subsequently had to change at relatively short notice.
All in all a very friendly, knowledgeable and competitively priced company to deal with.

Reply from Solar Plants Ltd
Where shall I start...
We attended Farnborough Show where Solar Pants had theirs representatives. After having a good talk and asking many questions we decided on free valuation. We checked company reputation online before meeting sales person. At agreed time Mike came and I must admit we had mixed feelings. Meeting was far too long, promoting company (video clips) and their awards. Which we knew about as we checked before who we dealing with. It was like going back to school. Nevermind. As nice as Mike was I found he didn't focus as much on explaining the whole process and products, more on private chit chat. We have learned a lot about his private life :) Too much for business meeting. He also didn't mention output of individual solar panel and whole system. Which we found out on the end reading agreement. He also mislead us with number of panels ( he told us 8 could be installed but he also said we don't need that many, 6 was a squeez, and suggested cutting our bathroom vent) and their efficiency, specially output in winter months. When we asked about reporting solar panels to our energy supplier, he answered that there is no need for that. Which we knew is not true. On the end he asked few times what we would like to do... no hard sale? Moving on to surveyor. No problem and installing team great but arrived late so by the end of installation we could not check if everything works properly because there was no sun! We had to sign satisfaction forms even not knowing if everything is ok as their workers phone us few times and REMIND about it few days before installation. Now it's clear to us why they have been so concerned, because money will not be released to them from the lending firm. We have used buy now pay later option available. Scaffolding company... well, they came turned radio up loud on whole street, then after 20 min gone because... forgot something. Came back after 2h and put scaffolding up. We had that scaffolding up for two weeks. One day coming back from work we realised is gone. Start getting use to it. A week after that we received a phone call from scaffolding company saying that they coming to take scaffolding down. I answered that is not here anymore for around a week now a gentlemen said are you sure... well yeah I'm 100% sure.
After sale team
Sorry but I'm not impressed. I had few questions. Been told some technician will phone me shortly. After 3h waiting phoned them again and been told that he/she finished today earlier...Why no one said that first time? Didn't get any phone call and answers from technician anyway. Simply just used internet to find out more. Quicker that way! But I had other phone call from Solar Plants ( to be honest I was hoping that was their technician but not) about battery I said straight that is too much ( approx £5000 ) and I'm not interested but I'm interested in something else ( price approx £300) man on the phone lost interest in talking to me and gave some excuse saying that will phone later. Never did... From my understanding it looks like it was not worth it a hassle for £300. Another, last thing finally, is their full management as we been offered by Mike. Not sure if is working because panels been down for 3 days in March and no phone call again... Don't get me wrong I love my Solar panels system ( we probably paid more using Solar Plants for it then if we would other companies ) and would install them again but... maybe is just our bad luck compare to other people using Solar Plants looking at their excellent reviews
Joanna and Michael Thomas/ Midhurst

Reply from Solar Plants Ltd
Great company
Great company, easy website to use - so from the beginning to the end it was a smooth journey. Everyone I dealt with within the company was reliable and efficient. We have recommended them to friends and family and will continue to do so!

Reply from Solar Plants Ltd
An excellent all round service.
I was impressed with the team across each service provided from sales to installers and after care. Looking forward to the benefits of solar power and support from Solar Plants Ltd.

Reply from Solar Plants Ltd
Solar Plants Ltd organised the…
Solar Plants Ltd organised the installation from start to finish , the panels were up and running the same day with no problems very little mess and a good aftercare monitoring system .

Reply from Solar Plants Ltd
Solar Plants Upgrade
My 4KW Solar Panel system was fitted in February 2012, and on what is deemed, as the old string system, whereby the power generated is equivalent to the lowest performing solar panel.
Whilst browsing on the internet, i read about the Solar Plants system, was impressed and made an appointment for them to visit me. Presentation was excellent and convinced me to upgrade, however, the niggle was why spend the money whilst the existing system was fully operational. Well in August 2018, the performance began to fall, panels are on a North facing roof so its low anyway, so the call was made at the beginning of February.
Very pleased with the response from Solar Plants who still located the paperwork from 14 months earlier, and were on site before the end of the month. Communication throughout was excellent, even got a call to say the installers were stuck on the Motorway, and they arrived as per the revised ETA. The team of 3 lead by Dave were extremely polite, and explained throughout what they were doing. They thought one of the upgrades I had asked was not going to produce the returns (I already had a similar device fitted), so that did not go ahead and my bill was reduced.
System has now been working for over a month, and its interesting to see the performance of the individuals panels, my best one and my worst one are next to each other.
Any future requirements I have, I will be straight onto Solar Plants without hesitation.

Reply from Solar Plants Ltd
Excellent company and people to deal with
The salesman was honest and direct, the installation team of Dale, Mark and Adam were a well-drilled team and the installation went smoothly and without a hitch, even in some very difficult circumstances The scaffolding team similarly so very engaged and pleasant to deal with. I can't praise you all highly enough. Many thanks.

Reply from Solar Plants Ltd
Very Happy with the company and the…
Very Happy with the company and the staff, First Class Job, Very Happy.

Reply from Solar Plants Ltd
Courteous
Courteous, polite, helpful, very expert in the solar panel field. We had very good knowledgeable information from the start of the installations

Reply from Solar Plants Ltd
Excellent!!!
Excellent communication from start to finish... The advisor who spoke with me initially explained everything and left a good amount of information for me to read through. Next, the surveyor who ensured the property is suitable for the installation and informed me where everything would be etc. One the day of the installation, the team where both polite and professional and installed everything and cleaned up within the day.
The office assisted with the FIT forms and ensured everything was to my satisfaction - we should support companies who operate like this!

Reply from Solar Plants Ltd
No complaints from start to finish
No complaints from start to finish. System has been operational since 11th Feb 2019 and to date has performed well even through the weather has not been great. Looking forward to seeing actual savings made. Highly recommend this Company and all ofthe staff.

Reply from Solar Plants Ltd
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