Southwesttrains 

When with DFT step in and strip this franchise. SWR just cannot cope with anything. I now long for the days of SWT who werent brilliant but at least seemed to professionally mange issues and delays faster and more responsibly. After 25 years commuting I am at the point of changing jobs. I just cant be reliable going to work. My wife is fed up of my excuses for being late home, missing kids events. Shocking. Abysmal. Appaling. A discrace for a service. I have so many claims in the delay repay. And thats missing out the ones I cant claim because they are just under 15 mins. I wish I could aggregate these as they accumulate to 20-25 mins per day and I cant claim! A shambles.

Unacceptably awful service- always, always, always disrupted!! Paying a lot of money for this rubbish. Worst train company ever.

I'm standing on the platform waiting as train after train is cancelled.
Apparently a leaf blew in the line ten hours ago fifteen miles away.
This railway company is a complete joke.
They keep putting the fares up above inflation but the services just go from worse to unacceptable.
How can such an important service be allowed to be so unreliable.

What really annoys me about SWR is their attitude when on a weekly basis I struggle to get into work on time or struggle to get home. All this rubbish analyst tickets accepted on busses. As if there are enough busses when there are no trains! And why is the Shepperton line always the first to be cancelled? Answer me that, SWR.

Are sw trains running this review site. They must be to only allow customers to rate 1 star and above, clearly most people would be rating below zero. 1 journey to weymouth, no driver first. Eventually got to Bournemouth and told there is no Crew for the remainder of the trip. Embarrassingly poor service. Family of 5 travelling for the first time, may not ever do this again.

Since south west train railways took over the trains are delayed on a daily basis. Not only that the management have the audacity to send ticket inspectors outside and inside the trains for ticket checking!!!! You should let the passengers go free on teach time there is a delay!!
Worse train lines ever. Don’t even deserve a one star!!!!

Never run on time always delay. Since management changed things changed completely. Once it was a quite good service. Shame!!

Train from Ashford to Waterloo has been late everyday for the last month without fail. Appalling service from SWR,delay and repay scheme is poor too. Another way to rip off commuters, poor service, sky high fees and barely any compensation when trains services are delayed.

I have to get the same train to college everyday when it’s not delayed literally EVERYDAY, they’re on strike. I don’t know if this service could be worse if it tried. The prices are ridiculous, the staff are always rude, the trains are too full, and NEVER ON TIME.

This is my 3rd journey since I last wrote about SWR. And still not one of them on time. I’m standing on Yeovil station with a 20 minute delay indicated. No announcement; no apology. The station staff have all legged it due to “operational reasons” and so just us passengers to comfort each other. And now a 3.1% increase to cheer up the SWR team whilst we passengers wallow in our misery

Just bought my first 3 month season ticket a Clapham Junction on Saturday morning and already noticed the miserable staff behind the counter. Woman was arrogant moody and impolite like it was an inconvenience for me to spend £344, how dare I! Not even dealing with all the delays yet. Get some decent staff again SWT.

Consistently bad since swr took over the franchise

Trains cancelled or delayed nearly every day. When the train finally comes they decide to make it “direct to Waterloo” aka go back on the platform for another 20 minutes. Impossible to get anywhere on time with this company. Scum. Would give it 0 stars if I could.

The change in Franchise from SWT to SWR has left customers with a service that appalling. Delays, train cancellations, cancelled stops at short notice are the norm. This can’t go on – the Department for Transport must step in to sort out this mess. SWR should get zero stars.

I want to be fair there trains are adequate but don't have loos tables of plus to charge laptops the biggest drawbacks are the uncomfortable temperature in the carriages. I'm sitting in one now November and its over 25 degrees. Staff can be very ride bordering on slightly violent . A few months back i had one sbatch my ticket and push me. A complaint was raised on Twitter twice but details taken and then ignored. If I have a choice i stick to Southern they are just better all round.

Beyond a joke. I used to think Greater Anglia was the worst train operator in the UK. Well after using South West Trains I can conclusively say that they are worse in every aspect. As a student in Southampton sadly I find myself using their trains quite often. And in the time I have used them I can honestly say that not one train has EVER been on time into Waterloo (that is if it wasn't cancelled already.) Not to mention the constant strikes. I do not have any sympathy whatsoever with anyone who strikes. As usual it is the fare-paying customer who bares the brunt of the sheer greed from workers who must have one of the easiest jobs in the world. Speaking of fares, they always go up yet service has worsened dramatically over recent months. No reason is ever given for delays- simply put no one gives a damn about it. Quite often trains are still delayed when the cause of the delay was hours ago! No wonder this joke of a company has made national headlines through their sheer incompetence recently. Bare in mind that I don't even use the services daily- I can only imagine how hellish it would be for a commuter. Given that the route into Waterloo must be one of the busiest in the country it is absolutely shocking how many problems there are. SWR needs to be stripped of ownership ASAP- they are a complete and utter joke. When I move out I will make sure I do not live anywhere where SWR operate.

Appalling service. Since the 'upgrade' in August 2017 hardly a week goes by without massive delays and cancellations. In the last 7 days my train home has been on time ONCE. Again, this evening delayed. And again, no reason given as to why. And no one is surprised as we are so used to it! I can of course claim a refund of £5 pounds which will make a massive difference to the hundreds of pounds I pay each month. Absolute jokers.

Literally shocking. Almost daily delays- and very expensive.

Often trains are cancelled without a good reason. If this happened now and again it wouldn't be great... But the fact this happens most of the week is a major issue for thousands of commuters travelling into London. Oh and also WiFi is very faulty on many trains

Management should seriously consider refunding part of customers' rail fares-maybe 5% or 10%. Has to be one of - if not the - worst railway services in the UK. In fact, it probably is.

Delays every day and regular cancellations. I also work weekends and quite often I couldn't find a train that would go to my destination. Their tickets are expensive but their service is rubbish... Also they go on strike often but why?? Train guards get up to £30k and drivers gets £52k and customers get rubbish service