Soyoustart Reviews 

We had 2 Hard drives fail at same time 1 was backup they asked us if we wanted hard drives replaced we said yes they replaced them and didn't retrieve our data from damaged drives we lost everything then tryed to blame us saying it was our responsibility we had been with them several years and now treated like crap I would advise anybody considering using this company to stay well clear they are absolute disgrace and do not care about there customers and no support at all they put it in rescue mode but there was nothing to recover they didn't copy data from damaged drives what are we supposed to do wave a magic wand we lost everything and they didn't care wat a joke

Do not rent here a server, they just delete your server and files without ANY notification!

My server went down due to a hardware failure. It wouldn't come back online afterwards. Rather than make sure the server was functional again they just put it into rescue mode and then told me to figure it out. Seriously? Who does that? I have idea what I'm supposed to do with this thing now.

Ive been a customer for more than 2 years. They deleted my server because i did not managed to pay the invoice in time. I had a lot of important files in my server and they deleted all my files very quickly, not everyone read emails unfortunately but ok i understand. The main problem is that the support is useless and they will start talk like a robot using copy-paste texts

Not only that but they gave me to pay the invoice manually in order to restore the server (they say), before i paid the invoice they said to me:

"Dear Customer,

Dear Customer,

Please follow the renewal link:
eusoyoustart/en/cgi-bin/order etc

We inform you that the service is not canceled but suspended, if the service is renewed the server will be back online.
Thank you

We inform you that the ns3365613.ip-37-187-76.eu service is functioning correctly, we thank you for your cooperation.
Best regards"

They have lied to me saying that my server was not canceled but suspended, after i paid the invoice to continue with my server they said i didnt paid my invoice in time and my server was deleted, after i paid for this month already! so they just took my money without giving my server back, i will issue a chargeback with my credit card company for this

They are the worst company, no wondering they are rated 1.5! I dont recommend!

I have been a So You Start (SyS) customer for several years now and have always had a bare metal server with them.
When things work, they work well, but when things go wrong, they go very badly wrong!
Should you encounter any server fault, they will do anything and everything to try to pass the blame onto you and deny any issues on their side.
Also, their complete lack of customer service is frightening! In 2023 to have to wait for a minimum of two days for a response relating to a fault or issue with your server is beyond me.
My current ticket was opened on December 7; I responded the next day, and now I'm still awaiting any response to that, so 4 days later and no response.
In their initial response, they said, "..our support is unfortunately more solicited than usual..." WHAT??!!

So, if you're happy to 'go it alone' they're okay, but be warned, when things go wrong, there's definitely no help from them!

After 6 years of faultless service Soyoustart decided to start charging for IP addresses, because they introduced this randomly and outside our renewal period this was missed. We've now lost access to all the VMs running on the servers without warning... Avoid at all costs.

After SYS started their new Eco range of servers with OVH, they completely debilitated the Game DDoS protection for our server that we've had for years and never had any issues with DDoS.
The DDoS that we're now observing on our server is not a new type of attack, it's a really simple TCP attack, yet it is not mitigated.

I believe they intentionally weakened the DDoS protection to make us migrate to the new servers that go for much higher prices.

We were in contact with the "support" for a month, they must think we're technically completely unskilled and they respond with complete nonsense.

What they are doing seems like illegal practices, but I guess we're too small of a fish to do anything about it.

I'd never recommend this company to anyone. Not anymore!

my order stuck at validation for 2days and now it says cancelled I haven't got any email about it they just cancel my order silently this is not good i just want a respond from them

Deleted server without warning.
Auto payment never works so they send you an email asking you to pay.
Missed one of these emails. Was happy and ready to pay if I had known. Without any further communication, they have deleted my server and will not reply to emails.
As far as I know, they deleted everything. Just about the worst experience, I have had in the hosting world

Sheer horror, but in the cheapest most laughable way possible. Your server could be on fire and they would tell you to fix your configuration and refer you to one of their partners.

They do not issue service credits no matter how long you are down. They make illogical arguments but always ask how they can help you, but if you actually ask for help they refuse. It's classic customer service deflection 101. Show interest, provide nothing.

If you do choose to purchase hosting from SYS, you should consider it basically an as-is no support service and if you are lucky you won't have issues. Do not use this as a primary hosting platform, you will be very sorry.

I've been running 8 dedicated servers with "so you start" for more than 6 years now, and I haven't got any single problem. And the DDoS protection is extremely good, and it never disappointed me.

People saying that their support is non-existing are TOTALLY wrong. People complaining about their support usually make support tickets but don't call them directly, and support replay for our tickets between 2 hours and 24 hours.

If I need more servers, I will definitely choose "so you start" as they're just good.

Also, don't believe all the negative reviews, as I can assure you that 90% of them are the fault of the customer.

I am still a customer OVH & SoYouStart I have been a customer for over 2 years never had problem with them until now after 2 years of being loyal customer I hire another server this week and paid up front for the year only to find the server had poor network speeds 1.2MB/s downloads made the server unsalable. They said not their fault and refuse to refund me server cost.

That is big shame i could just signed up for 1 month but no I trusted them as a company I paid for the server upfront for 12 months but now they showed their true colours as a company I am shocked and not happy £300 refund that they refuse to refund it seems they dont value my custom as SoYouStart or OVH customer I will make sure that all my contacts and world knows about your shameful company. I will no longer be hiring anymore servers from SoYouStart or OVH for any future contracts from my company absolutely disgusting behaviour from SoYouStart & OVH. they will loose in the long run all over refund of £300! I was happy until now never ever will this happen again Disgusting Disgusting way to treat long term customer.

DON'T USE THIS COMPANY WE WILL NOT BE USING THIS COMPANY EVER AGAIN ONCE ALL OUR CONTRACTS EXPIRE THEY WILL NOT BE RENEWED!

WELL DONE SOYOUSTART YOU WILL LOOSE THOUSANDS OF POUNDS FROM US BECAUSE OF YOUR FAILURES. BIG SHAME!

Worst experience with this scam company they are tottally doing scam paid two days ago no response from them they are also not refunding when i call them always saying me to create ticket please stay away from ovh and soyou start..

Ordered dedicated server which claimed to be ready in 120 seconds but 4 days after paid still not yet ready. Contacted support but getting useless reply saying that they're working at full force to get the server ready, no ETA available.

I understand that the server is unmanaged but if the hardware is not ready why advertise as it is available? This is definitely cheating! They also refuse to provide refund!

They've sold me a broken server which goes down every 1 or 2 days. From their side, everything is ok because the ram or the network is not failing. They replaced me the power supply and broke the information of the disks. 0 reability, insanely bad support. They took 1 week to give my server instead of those "120 seconds". Never again.

Ordered an server which has 120 seconds delivery. After the payment with an verified paypal account. My payment was pending.
I asked the support how long it will take.

After 3 hours with no reaction - I decided that I want to cancel the order, because if I have serious problems (like downtime) I cannot reach anybody. That would damage my business.

The response I got:

Unfortunately, we can cancel the order if it takes more then 10 days, kindly be patience until the delivery of your services, if you think it is taking a long time you can back to us for further assistance.

We apologize for the inconvenience.

10 DAYS??????? Seriously? What about 120 seconds? Stay away from this ... (cannot find any word) company. I work with 5 different dc's and never had such a bad experience.

Edit:
5 days later these guys asked me for document verification, of course I won't send any documents and the order will be canceled 7 days later lol. This company needs more smarter people!!

I've bought a few services from OVH over the years, and have recently started playing with SYS.

Then, on 5/12 I ordered another dedicated server from SYS, and paid upfront for a whole year. Payment went through Mastercard's secure 3D / multi-factor authentication directly with my bank, so no chance of credit card fraud.

OVH/SYS took payment but did not process the order. 4 days later I got a very bizarre email:

"At OVHcloud, the our customers' security is top priority, so we'd like to confirm some of the information you have provided during your recent purchase. Before validating your order n°XXXXXX, please provide the following documents in response to this email within seven days"

The rest of the email goes on to ask for lots of sensitive personal information, identity documentation, etc. I'm not sure what's going on here. If security really was "top priority", why would they need to collect and store this information about their customers? This is a very dangerous act by OVH/SYS, clearly they have no interest in preserving customer security or privacy. Are they secretly selling our data? Are they giving it to government agencies? Is OVH/SYS some kind of communist/bolshevik organisation? Can any OVH/SYS employees confirm (anonymously of course!)?

So obviously I replied to them telling them I would not comply (they can shove their service up their ass!), but they haven't replied. It's been 8 days now. Still waiting.

I used to recommend OVH/SYS to others. Not anymore. I do not recommend SYS/OVH at all. The little bit of money you'll save is not worth having your identity stolen by a criminal communist/bolshevik cartel.

I think that a bunch of peoples giving 1 star for "bad support" don't realize that their server are UNMANAGED.

Soyoustart, a side hustle of OVH, which on its own is known for absolutely horrific customer service. I didn't think it could get any worse until I signed up for soyoustart. They lure you in with what seem like decent prices, but you seen realize how this reflects in their service and support.

I have been doing business with them for over 3 years and they lack basic features like...auto pay... that's right. I requested auto pay be enabled multiple times and they said "we don't support it". Amazing. Also, I had multiple servers with them, but because their system is something out of 1998, they refuse to align the billing dates even though they are on the same account.... That's right, I have an individual due date for each server. Brilliant.

Now, as for their support. I have never been so insulted in my entire life. They are absolutely clueless but act like you are the idiot. It's a classic case of being too dumb to realize that you are not smart. After an issue with their service where they DELETEED ALL OF MY DATA IRREVERSIBLY, I asked for a small discount. Their response? "GO BUY A SERVICE FROM US THAT MEETS YOUR FINANCIAL NEEDS". WOW. basically they told me to screw off.

I would say these people are clowns, but I can't because being a clown is a real profession, what these people do basically makes them nothing more than a bunch of knaves.

Please, learn from my mistake, and the mistake of countless others here. Do not give these people any business, they do not want or deserve it.

P.S.

Before soyoustart responds with "bUt We Do hAvE aUtO pAy"

I know, they just NOW got it and oh my GOSH the process to enable it is insane. I won't go into too much detail, but they make you go to a shady website filled with weird mak up code and you have to fill in vague boxes then it gives you an error (which according to them is how you know it's working, I can't make this up!). It's baffling how amateur these people are.

I have been with Soyoustart for over 5 years. They recently raised my monthly cpanel license from $28.99 per month to 72.99 per month JUST FOR CPANEL. The smallest package they offer is for 300 domains (I used about 20 domains). CPanel lists their partner pricing at .0175 per domain. As soyoustart (OVH) is one of the largest in the world, they are definitely getting the partner pricing which is $5 for 300 domains. This is corporate greed. They used to be a pretty good company but in the last few years their reliability has gone steadily downhill, their customer support is useless and rude. Stay away from SoYouStart (OVH).