We had an issue with an old order and extended warranty. Lucas at Span was incredibly helpful in getting the matter resolved and definitely deserves ten out of ten Nigel
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A truly incredible experience. Somewhat felt like I have my own IT support around the corner. At 09.00am I had a failed drive on my NAS and by 12.30 this was replaced with a brand new. Lucas... See more
Company replied
Due to my old QNAP NAS drive not working I needed to get my old drive repaired or purchase a new drive. I emailed SPAN, supplier of the original NAS drive, asking what my options were regarding eith... See more
Company replied
Ordered a Qnap TVS-872 NAS with 8X Seagate HDD and 2 Seagate SSDs. It was sitting on my desk in Ireland by Wednesday morning with disks fully installed and configured. I immediately had a sup... See more
Company replied
Company details
Information provided by various external sources
Based in London, UK, we have been supplying data storage hardware & software worldwide since 1994. Our technical advisors can help you choose the right solution for your needs, and look after you if things go wrong. If you're looking for hard drives, cables, enclosures, NAS storage, RAID servers, SAN setups, or anything in between, give us a call !
Contact info
Unit 19, Red Lion Business Centre, KT6 7QD, Surbiton
- 020 8288 8555
- sales@span.com
- www.span.com
Well done SPAN.COM!
Can't fault the on-line purchase, free set-up, and delivery of my Synology NAS. Ordered on Sunday evening and arrived Tuesday lunchtime ready to plug in - just need to work out how to work it now! Really excellent service - well done SPAN.COM.
December 1, 2020
Reply from SPAN.COM
Thanks for your detailed 5 star review Simon and for sharing your highlights with other potential shoppers. We are quite proud of our free build and test services, not only because it allows us to make sure the end user has a solution that works right out of the box, but also because it also helps us stay on top of the latest changes in the products we provide and ensure they continue to meet the customer's storage requirements. Thanks for the review and for choosing SPAN.COM in 2020.
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Nothing to say other than they were…
Nothing to say other than they were helpful and prompt with the delivery. Hence 5 stars.
G. from Lincolnshire
December 1, 2020
Reply from SPAN.COM
Thank you for the concise and positive review of your order with us at SPAN.COM We are glad to hear we met with your approval and hope you choose us again in 2021!
Quick Service
After my existing QNAP NAS failed on me, I needed a quick replacement. I ordered one from SPAN.COM on a Friday and it was delivered the next day.
Excellent service and the new device has 3 years warranty.
November 30, 2020
Reply from SPAN.COM
Thank you for the 5/5 review Nigel and the vote of confidence. Glad to hear we could supply you with a replacement storage solution quickly and easily - especially important when it comes to your data! Thank you for choosing SPAN and if you choose to order with us again this year, please use the code TRUSTSPAN2020 to get a little discount next time. Have a great week and stay safe.
Persistence pays off!
The SPAN.COM website is awful. It's clunky, confusing and it's difficult to know if you've selected the right thing; the user experience is appalling.
However, everything else is great. I nearly gave up and purchased elsewhere, but persistence pays off. Clearly they are experts at data storage, not web design.
I bought a NAS from them with RAM upgrade and hard drives.
Firstly, they were competitively priced.
Secondly, they offer the free SpanStor service which for me included RAM installation, hard drive installation, system installation and testing. This meant it was far less likely anything would be dead on arrival and I could get up and running much quicker.
Lastly, the order arrived promptly, was well packaged and exactly as ordered.
So, in conclusion, it was worth persisting with the ordering process and I would buy from them again. With a website overhaul, focussing on user experience, they'd get 5 stars.
November 27, 2020
Reply from SPAN.COM
Thank you for taking the time to provide a review of us at SPAN.COM James and we are genuinely appreciative of your fair and balanced feedback. We are quite proud of our knowledge, services and support teams that are available to our customers and after almost 30 years in the business of data storage, it's good to know we still meet with praise on this score. Regarding design and improving the customer experience, this is an on going and constantly developing process on our site and although the design is not quite where we want it to be yet, it is getting there. The main design barrier we have is the configuration of our services being of a standard that is native to both experts in the industry and those who are complete novices to the subject. Finding a balance between semi-automated default configs and allowing the end user to configure about 30+ different variables is not an easy task to create in presentation without alienating one or both. We have experimented with buttons that ask the user to select their skill point (eg Advanced / Easy) but this did not work. So we are in the process of finding a middle ground and appreciate that this can be cluttered in contrast to the UI found in other non storage dedicated retailers. Thank you for sharing your feedback and for nevertheless highlighting exactly why you were still pleased to order from SPAN.COM. Thanks for your order, stay safe and please use the code TRUSTSPAN2020 in your next order for a small discount next time.
Bespoke, prompt and personal service
On the lookout for a new NAS server, I thought I'd done my research and made an order on the website. Unfortunately I found something better on their website and changed my mind soon after. Despite the hassle, the sales team kindly helped every step of the way in ensuring my new order was met and ensured that I'll be receiving it even sooner than I'd anticipated. My thanks to Paywand Omer for his prompt and polite assistance.
November 26, 2020
Unprompted review
Reply from SPAN.COM
Thank you for the 5/5 review as well as for highlighting how a member of our support team was ale to assist you so much. I would not wish to discuss the details of your order here on a public forum, but I will add that your particular choice of upgrade in storage device was an excellent one and chances are that in most other circumstances, that would be the one we would have recommended. Glad we could arrange the change over to your satisfaction. Thank you for your order, take care and stay safe.
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First class service ordered the TS-453D…
First class service ordered the TS-453D ,ordered on the 23rd had the hdd's fitted and configured they said it would be 3 days 10am the 26th its at my door.The price for the NAS was cheaper than anywhere excellent service would definitely recommend
November 26, 2020
Reply from SPAN.COM
Thank you for that glowing review. Well done on snagging a TS-453D in our Black Friday sale, along with using our free build and test services. We like to think the service and support we provide meets with our customer's approval and review's like yours help us keep up that standard. Thank you for choosing SPAN.COM, take care and stay safe.
Very knowledgeable and efficient
Very knowledgeable and efficient. Prompt delivery of new equipment.
November 25, 2020
Reply from SPAN.COM
Thank you for your 5/5 review David, as well as for your compliments on the skills of our support teams - glad to hear it all arrived fast and safe. Thank you for your order and if you wish to purchase from us again soon, please use the code TRUSTSPAN2020 at checkout to get a little something off next time. Have a lovely week.
Good experience.
Easy to order, swift delivery and excellent support on resolving a minor technical issue arising from a new configuration.
November 25, 2020
Reply from SPAN.COM
Thanks for the vote of confidence Miles, as well as for the 5 stars! Glad to hear our support team were ready and available to help you with your storage solution. Take care and stay safe.
will buy again
great price on my article, very fast response to my inquiry (and on a weekend) and fast shipping.
November 25, 2020
Reply from SPAN.COM
Thank you for the 5 star review alex, as well as appreciating that our team was able to provide a fast response, even on a weekend. Thank you for choosing SPAN.COM and be sure to use the code TRUSTSPAN2020 at checkout for a little something off your next order. Have a lovely week.
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Extremely helpful advice and excellent service
The Span representative, Paywand, was extremely helpful and gave me a lot of advice over the phone. He also helped me to find a cost-effective solution and steered me away from expensive 'extras' that I did not need (e.g. ssd cache and additional memory). The NAS was set up ready to go and delivered a mere 2 days after the order was placed. It was very well packed indeed and worked well straight out of the box. It is unusual to find this level of service anywhere and I am very pleased to recommend this firm to anyone with an interest in buying a NAS or finding out more about the subject. Very well done!
November 23, 2020
Reply from SPAN.COM
Thank you for the detailed, positive and thoughtful review Martyn. I will be sure to pass your kind words onto Paywand in the technical sales team. We take storage (both home and business use) pretty seriously and know that the solutions we provide need to be very specific to the end user's requirements - that is why we include the free build and test services, as it allows us to KNOW that the solution we are providing can do the things we promise. Thank you for choosing SPAN in 2020 and be sure to use the code TRUSTSPAN2020 to get a little something off next time. Have a lovely week, take care and stay safe.
Everything great!
November 23, 2020
Reply from SPAN.COM
Thank you for the review and for the 5 stars! Always good to know we are getting it right after over 25ys in the business of data storage. Have a lovely week, take care and stay safe.
Excellent service from SPAN.com
Excellent service from SPAN.com. I called and spoke with the sales manager who promptly sent a new sales link for me to complete my purchase. Easy to get hold of on the phone. Very helpful. Will certainly use SPAN.com for future purchases.
November 22, 2020
Reply from SPAN.COM
Thank you for the 5/5 review and for letting us know how our technical sales team was able to help you as much as you needed and promptly arranged your order for you in the way you wanted. If you choose us for your next data storage purchase, please use the code TRUSTSPAN2020 to get a little something off next time. Have a lovely week, take care and stay safe.
An Excellent Company
An excellent company that will assist you with all your needs and go above and beyond with expert advice and a personal service.
November 22, 2020
Reply from SPAN.COM
Thank you for your 5 star review Jason, as well as your kind words regarding our advice and support services. Have a lovely week, take care and stay safe.
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Third time Lucky!
Range of NAS and shipping are impeccable. However this is now the third NAS I'm on as the previous two didn't work with my MacOS.
I wish I had had advice on what would work with my computer hardware at the time...
November 21, 2020
Reply from SPAN.COM
Thank you for your review John and for complimenting our range of products and services. We like to think we are much more of a specialist in the field of data storage than the average box shifter. Rest assured, we always provide a full range of support services both before and after your purchase to help get a solution integrated into your setup and if you need any further pointers with your solution, please do not hesitate to ask. Thank you for choosing SPAN, please take care and stay safe.
Great service.many thanks
November 20, 2020
Reply from SPAN.COM
Thank you for your review Bruno and for choosing us for your storage needs. Have a lovely week and stay safe.
Good service with easy configuration…
Good service with easy configuration options. Product was setup and ready to go when I received it. Delivery updates were good. Product packed well.
November 18, 2020
Reply from SPAN.COM
Thanks for the 4 star review Kevin and for sharing your experience of SPAN.COM with other buyers. We are particularly proud of our build and test services and it is always gratifying to know that they are still as useful as ever. Be sure to use the code TRUSTSPAN2020 if you want a little something off your next order with us. Take care, stay safe and have a lovely week.
Great service.
Ordered a Qnap TVS-872 NAS with 8X Seagate HDD and 2 Seagate SSDs.
It was sitting on my desk in Ireland by Wednesday morning with disks fully installed and configured.
I immediately had a support query (unneccessary as the info was on the packaging slip) which was answered within minutes.
Excellent service, great price, and a smooth purchase.
Overall a great experience with Span.com. Highly recommended
November 18, 2020
Reply from SPAN.COM
Thanks for the detailed and remarkaby positive review - GENUINELY appreciated. We are glad to hear that both our attention to detail on the shipping documentation and the support of our customer service teams was up to scratch! Thank you for choosing SPAN.COM and be sure to use the code TRUSTSPAN2020 to get a little something off your next order. Have a good week.
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Next Day delivery and well packaged.
November 18, 2020
Reply from SPAN.COM
Thank you for the full score review Danielle and for letting us know your order arrived safe and sound. Thank you for choosing SPAN for your storage needs.
Span.Com Span.verygood and will use again
Very good price and reliable advise and will use again and again and again!
November 17, 2020
Reply from SPAN.COM
Thank you for your 5 star review and for your potential returning cutom! Please use the code TRUSTSPAN2020 to get a little something off your next order. Have a lovely week and stay safe.
Great price and quick delivery.
November 16, 2020
Reply from SPAN.COM
Thank you for your 5 star review and for sharing your shopping experience at SPAN with others. Have a lovely week.
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