Spex4Less Reviews 29,498

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and efficient order process. Many people highlight the perfect fit and vision of their new glasses, along with the impressive speed of delivery. Consumers also appreciate the helpful and knowledgeable staff, as well as the clear communication throughout the ordering and delivery stages. However, some customers experienced minor issues, such as difficulty finding prescription sunglasses on the website or confusion regarding aftercare advice and the insurance process. A few people also noted an initial error with their order or a desire for a dispatch notice email.

What people talk about most

Product

Customers had positive experiences with product, praising the great choice of frames and lenses at very good... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and professionalism.... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease and... See more

Quality

Consumers find quality to be positive, with many expressing delight over their new glasses and sunglasses.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

I'll always come back to Spex4Less as they offer an excellent service. They messaged me to check on something as my prescription wasn't complete and are super at getting things right! My new glasses a... See more

Company replied

Rated 5 out of 5 stars

Have just returned from a week’s skiing in the Three Valleys, and my first experience of skiing with spex4less goggle lenses. Very impressed indeed: very easy to fit; took just minutes to adjust to;... See more

Company replied

Rated 5 out of 5 stars

Great company, thought I’d look at the alternative to the normal suspects as they seem pricey, even the 2for1 deals always seems to cost a lot. Made a slight error on my order, but my fault, and they... See more

Company replied

Rated 5 out of 5 stars

Bought high end Saint Laurent glasses via this company for a reasonable price. They informed me straight away about any delay. The lenses were fitted impeccably and I received my glasses in a reasonab... See more

Company replied


Company details

  1. Glasses Store
  2. Optical Wholesaler
  3. Optician
  4. Sunglasses Store

About Spex4Less

Written by the company

Spex4Less is a family-run business, providing prescription glasses, sunglasses and sports eyewear online for over 16 years. Spex4Less has an extensive range of high-quality glasses that are made and supplied in the UK. All glazing is conducted on-site by our team of highly skilled lab technicians, using the very latest glazing technology. We feel that we have mastered the supply of glasses online and perfected the aftercare. We have thousands of frames including over fifty top brand designers, at a fraction of high street prices. Whether you are looking to buy a cheap pair of glasses or treat yourself to a pair of designer glasses, you’ll receive the highest care from the dedicated customer service team. Spex4Less can supply lenses made to your new prescription and fit them to your existing frames, or produce a replacement pair with the prescription details from your existing lenses. We believe that purchasing glasses online should be completely risk-free. So, for that reason, every order you place at Spex4less comes with a unique 100% satisfaction guarantee and a full 12 months frame warranty without charge. We care deeply about your privacy and security, and all transactions are secured with the latest SSL technology, verified by Geo Trust.
  • Spex4Less is 1 out of 52 best companies in the category Glasses store on Trustpilot.
  • Spex4Less is 1 out of 30 best companies in the category Optician on Trustpilot.
  • Spex4Less is 2 out of 59 best companies in the category Sunglasses shop on Trustpilot.
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    4.8

    Excellent

    TrustScore 5 out of 5

    29K reviews

    5-star
    4-star
    3-star
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    1-star

    Replied to 100% of negative reviews

    Typically replies within 48 hours

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    Rated 5 out of 5 stars

    Highly recommended.

    April 17, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Gary,

    Thanks so much for your kind words.

    It’s fantastic to know you’d recommend us. We work hard to provide a service worth recommending.

    Thank you again for choosing us.

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    Rated 5 out of 5 stars

    Perfect

    Perfect. Fast, efficient and very reasonably priced. Will definitely use them again. Many thanks Pete

    April 15, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Peter,

    Thank you for the great feedback.

    We’re delighted to hear everything was fast, efficient and reasonably priced. Delivering that combination consistently is exactly what we aim for.

    We truly appreciate your support and look forward to helping you again.

    Rated 5 out of 5 stars

    Been using this Company for a while

    Been using this Company for a while, always spot on , very happy to keep using them, thank you again for a great service Spex4Less , will recommend and use again!!

    April 6, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Robert,

    Thank you for your continued support.

    We’re delighted to hear the service has been consistently spot on and that you’re happy to keep using us. That kind of loyalty really means a lot.

    We truly appreciate your recommendation and look forward to helping you again with your next pair.

    Rated 5 out of 5 stars

    Great company and fast service.

    Great company, thought I’d look at the alternative to the normal suspects as they seem pricey, even the 2for1 deals always seems to cost a lot.
    Made a slight error on my order, but my fault, and they put it right straight away. Great communications and really good prices, just ordered another pair.

    April 9, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Peter,

    Thank you for such a great review.

    We’re really pleased you decided to try us as an alternative and found the pricing refreshingly straightforward. Offering genuine value without inflated “deals” is exactly what we aim to do.

    It’s also good to hear the order error was sorted quickly and that communication felt clear throughout. The fact you’ve already ordered another pair means a lot — thank you for your support.

    Rated 5 out of 5 stars

    Best online Opticians ever!!! Fabulous company

    I cannot praise this company enough.
    Superb customer service skills, great and speedy communication and have really helped me out with some adjustments I needed done to my glasses and sunglasses.

    Had a few issues on the way but they were super quick to rectify and help me sort it out.

    I wouldn’t go anywhere else for frames and lenses now, I wish every company was as empathetic, kind and patient as Spex4Less, customer service is 5 star.

    Thanks to Stephen for his patience in helping me chose new frames also after my returns got lost through Royal Mail, even though it wasn’t their fault, they have gone above and beyond to help me out.

    100% recommend for all your frame needs and wants.
    Brilliant company!!!

    Loyal customer for life here!

    April 16, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi,

    Thank you for such an incredible review — it truly means a lot.

    We’re delighted to hear that the service, communication and support stood out throughout your experience. While it’s never ideal for issues to arise, we’re really pleased everything was resolved quickly and that you felt fully supported along the way.

    We’ll be sure to pass your kind words on to Stephen — he’ll be thrilled to know his patience and help made a difference, especially during the Royal Mail situation. Going above and beyond for our customers is exactly what we aim for.

    Your recommendation and loyalty genuinely mean the world to us. Thank you for your trust and continued support.

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    Rated 5 out of 5 stars

    I’d happily award this company ten…

    I’d happily award this company ten stars if it was possible. I would never go anywhere else for my spectacles. They are so professional and nothing is ever much trouble for them. Great value for money too.

    April 15, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Anthony,

    Thank you for such an incredible review.

    Ten stars is unbelievably generous and means a great deal to us. We’re delighted to hear you wouldn’t go anywhere else for your spectacles and that the professionalism and willingness to help have stood out.

    Providing great value alongside attentive service is exactly what we aim for. We truly appreciate your loyalty and your very kind words.

    Rated 5 out of 5 stars

    Good vaue alnd good service

    Good vaue and good service

    April 8, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Simes,

    Thanks so much for your review.

    It’s great to know you were happy with the service and felt it offered good value. That balance is something we work hard to maintain.

    Thank you again for choosing us.

    Rated 5 out of 5 stars

    Great choices

    Very helpful from start to finish. I did have a small problem but it was rectified very quickly.
    Great choice of frames and lenses at a very good price.

    April 1, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Susan,

    Thank you for your great feedback.

    We’re really pleased to hear you felt well supported from start to finish. While it’s never ideal for a small issue to arise, we’re glad it was resolved quickly and smoothly.

    It’s fantastic to know you were happy with the range of frames and lenses, as well as the pricing. We truly appreciate your support.

    Rated 5 out of 5 stars

    Ease of ordering

    Ease of ordering , great communication and speedy service

    March 18, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Peter,

    Thanks so much for your feedback.

    It’s fantastic to know everything felt straightforward, well communicated and delivered quickly. That consistency is something we take pride in.

    Thank you again for choosing us.

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    Rated 5 out of 5 stars

    Excellent service and value for money

    Excellent service and value for money

    April 13, 2026
    Unprompted review
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    Reply from Spex4Less

    Hi Mr. Leighton,

    Thanks so much for your kind words.

    It’s fantastic to know the service met your expectations and that you felt it offered great value. That balance is something we work hard to maintain.

    Thank you again for choosing us.

    Rated 5 out of 5 stars

    I had my sunglasses reglazed and the…

    I had my sunglasses reglazed and the experience was clear and seamless from start to finish. There was also a very quick turn around. I’m very happy and impressed with my new sunglasses. I’ll definitely be returning in the future.

    April 2, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Beth,

    Thank you for the fantastic feedback.

    We’re delighted to hear your reglaze experience was clear and seamless from start to finish. A quick turnaround alongside careful lens fitting is exactly what we aim to deliver.

    It’s great to know you’re impressed with your newly reglazed sunglasses. We truly appreciate your support and look forward to helping you again in the future.

    Rated 5 out of 5 stars

    Excellent service

    I've never used an online company for my glasses, this is the first time, it was effortless, and they were very good with any queries or worries I had.
    I am extremely pleased with my glasses and am definitely recommending them to friends and family.

    April 11, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Linda,

    Thank you for such a thoughtful review.

    We’re delighted that your first experience ordering glasses online felt effortless and reassuring. It’s completely natural to have questions when trying something new, so we’re really pleased our team could help with any queries or concerns along the way.

    It’s fantastic to hear you’re extremely pleased with your glasses and that you’ll be recommending us to friends and family. That truly means a lot — thank you for your support.

    Rated 5 out of 5 stars

    Easy to order

    Easy to order, arrived quickly and fit well.

    April 4, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Owen,

    Thank you for the great feedback.

    We’re really pleased to hear the ordering process was easy, delivery was quick and the fit is just right. That smooth experience is exactly what we aim to provide.

    We truly appreciate your support.

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    Rated 5 out of 5 stars

    I love my new prescription sunglasses

    I love my new prescription sunglasses! Accidentally ordered and paid for 2 pairs. After sending an email the refund was processed straight away. Looking forward to some sunshine now to show them off. Great service from spex4less.

    April 13, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Gillian,

    Thank you for the lovely review.

    We’re delighted to hear you love your new prescription sunglasses. It’s great that the duplicate order was sorted quickly and the refund processed straight away — resolving things promptly is exactly how it should be.

    Now we just need the sunshine to match! We truly appreciate your support and hope you enjoy showing them off.

    Rated 5 out of 5 stars

    Straight forward selection and ordering, excellent value for money

    Straight forward selection and ordering process. Clear sizing guidelines, quick turnaround from order to delivery and excellent value for money.

    April 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Gary,

    Thank you for the great review.

    We’re really pleased to hear the selection and ordering process felt straightforward and that the sizing guidelines were clear and helpful. Getting the right fit with confidence is important.

    It’s fantastic to know the turnaround was quick and that you felt it offered excellent value for money. We truly appreciate your support.

    Rated 5 out of 5 stars

    Very efficient and highly professional…

    Very efficient and highly professional service from beginning to end. Correct level of clear communications. Fast turnaround and great lenses. Highly recommended.

    April 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Jason,

    Thank you for the fantastic review.

    We’re delighted to hear the service felt efficient and professional from start to finish. Providing clear, appropriate communication alongside a fast turnaround is exactly what we aim for.

    It’s great to know you’re pleased with the lenses as well. Your recommendation truly means a lot — thank you again.

    Rated 5 out of 5 stars

    Great service and product

    Great service and product

    April 13, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Roger,

    Thank you for the great feedback.

    We’re really pleased to hear you were happy with both the service and the product. Delivering quality eyewear alongside reliable support is exactly what we aim for.

    We truly appreciate your support.

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    Rated 5 out of 5 stars

    I’m delighted with my snooker glasses

    I’m delighted with my snooker glasses. They are comfortable and light so easy to get used to. They are also good for watching TV. I love the idea of it being a family business competing with the big companies

    April 13, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Simon,

    Thank you for such a lovely review.

    We’re delighted to hear your snooker glasses are comfortable, lightweight and easy to adjust to. It’s great that they’re working just as well for watching TV too — versatility and clarity are exactly what we aim to deliver.

    Your kind words about supporting a family business mean a great deal to us. We truly appreciate your support and are so pleased you’re enjoying your glasses.

    Rated 5 out of 5 stars

    Ease of ordering and efficient delivery

    Ease of ordering, price transparency and speedy delivery.
    Significant saving versus optician retail option.

    April 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Simon,

    Thank you for your great review.

    We’re really pleased to hear you found the ordering process straightforward, the pricing clear, and the delivery speedy. Providing transparency and excellent value compared to high street opticians is exactly what we aim to achieve.

    We truly appreciate your support and hope to help you again in the future.

    Rated 5 out of 5 stars

    Oakley Centerboard prescription glasses

    A great range of Oakley prescription glasses at excellent prices.

    Ordering process was easy, communication was great and delivery was fast.

    I would definitely buy from spex4less again.

    April 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Neil,

    Thank you for the fantastic review.

    We’re delighted to hear you were pleased with the range and pricing of our Oakley prescription glasses. It’s great to know the ordering process was straightforward, communication was clear, and delivery was fast—exactly the experience we aim to provide.

    We truly appreciate your support and look forward to helping you again with your next pair.

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