Spirit Shop Reviews 

302
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting durable materials, excellent printing, and designs that often exceed expectations. The easy and pleasant ordering process, with extensive customization options, ensures personalized items arrive exactly as expected. Many also commend the fast and timely delivery, with orders often arriving quickly or ahead of schedule, especially for custom products. However, some customers noted issues with incorrect items or customization errors, like wrong sizes or missing design elements. A few also experienced inconsistent product quality, with items showing quick wear or not matching material descriptions. Additionally, some reviewers reported shipping delays or packages arriving damaged or not being received.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising items like sweatshirts and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the nice quality and design of... See more

Order

People report positive experiences with order, often praising the quick processing and delivery of their... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting that their items... See more

User experience

Reviewers highlight positive aspects of user experience, noting the ease of customization and selection. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 4 out of 5 stars

Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct... See more

Company replied

Rated 5 out of 5 stars

I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(302)

143 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and speedy delivery

I ordered last minute Christmas gifts for my two boys (2 custom hoodies and a custom baseball backpack) and everything arrived on time! I was very pleased with the quality of the products and how quickly it was all made and delivered. Thank you!

December 15, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're happy with the products and delivery time! Thank you for shopping with Spirit Shop.

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Rated 2 out of 5 stars

Shirt did not fit and you dont allow…

Shirt did not fit and you dont allow returns so I had to buy another shirt.

February 18, 2026
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry the item you purchased doesn't fit. We don't do exchanges since everything is printed on demand, but can offer a discount on a new size. If interested, please contact customerservice@spiritshop.com and we'll be happy to help.

Rated 3 out of 5 stars

I bought a sweatshirt and some of the…

I bought a sweatshirt and some of the stitching is coming out.It's almost like brand new

February 12, 2026
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry to hear you received a defective item. Please contact customerservice@spiritshop.com so we may assist you.

Rated 4 out of 5 stars

Pretty Good

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and replaced the item very quickly. Overall a good experience, just a little bit better quality control would be a nice improvement.

February 1, 2026
Unprompted review
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Reply from Spirit Shop

We're sorry you experience a couple of issues with your order and are happy they were resolved quickly. Please don't ever hesitate to reach out if something isn't to your liking. We're here to help!

Rated 5 out of 5 stars

Good quality

Looking forward to placing many more orders

January 10, 2026
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review! We look forward to your future business.

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Rated 1 out of 5 stars

You sent me the wrong size jacket and…

You sent me the wrong size jacket and then blamed me for it when I reached out to you. I have made it my life's mission to make sure everyone I know will never use you. I am also making sure to report every ad of yours I see as a scam.

I see your reply. I should not have to pay for a replacement when you sent me the wrong size jacket.

November 3, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry the 2XL didn't fit. Unfortunately we don't do exchanges/ returns since everything was printed on demand. I do see that we offered you a larger size at a discount on November 12. Please contact customer service if you'd like to take advantage of the offer.

Rated 5 out of 5 stars

Can't wait to order again!

Loved my custom order! It was a gift for a student and the quality and fit were perfect! I look forward to ordering again!

December 10, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to hear the gift was a hit! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Great Company!

Everything has always arrived as expected with great quality. My teachers and staff were thrilled with their SWAG!

May 2, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for being a valued customer. We're so happy everyone was thrilled with the items purchased!

Rated 3 out of 5 stars

Some of the color combinations didn’t…

Some of the color combinations didn’t work. Shirt was too close to the color of the decal and you couldn’t see it.

The website was also kind of tricky to figure out. I did like the amount of variations you could do.

August 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for taking the time to leave a review. We appreciate your feedback.

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Rated 5 out of 5 stars

As expected!

As expected! Thank you

September 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

You are so welcome! Thank you for taking the time to leave a review. We appreciate it.

Rated 5 out of 5 stars

The product I ordered was delivered…

The product I ordered was delivered quickly considering it was customized. I received it in less than a week from the time I ordered it. And it turned out really good. I didn’t know what to expect but was pleasantly surprised. My daughter loved her custom jersey and wore it to all of our schools football games.

August 14, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review. We're delighted to hear you're happy with your purchase!

Rated 5 out of 5 stars

Great hoodie

Great hoodie. Nice fit, good color and printing. Very satisfied with my HEARD COUNTY HIGH SCHOOL purchase

October 15, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to know you're very satisfied with your purchase! We appreciate you sharing your experience.

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Rated 5 out of 5 stars

Great products that last more than a…

Great products that last more than a season. Love everything I've ever bought from here.

October 22, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so delighted to know you love all the products you have purchased! Thank you so much for the 5-star review.

Rated 5 out of 5 stars

Excellent

I'm very sorry - I accidentally gave you the low rating for XGrain instead of SpriritShop.

SpriritShop - excellent, no issues.

XGrain - Very slow turn around. I paid in late August and received late October

October 28, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Brian, I only found one order under your name which shipped August 19 and was delivered August 25: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9261290278835116454302. If you have another order with us, please email your order number to customerservice@spiritshop.com so we can look into the situation.

Rated 1 out of 5 stars

you made a mistake on my hooded jackets…

you made a mistake on my hooded jackets and refused to fix it. you sent me t shirts that i didn't need. I was told that you fixed my t shirts and that was all they were going to do , i told you that there was nothing wrong with the t shirts, it was the hooded jacket that you left the letter N off. I and my friends will never order from you again.

August 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Mark, we're so sorry you're not pleased. I don't see any emails under your name. Please reach out to customerservice@spiritshop.com so we can look into this.

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Rated 3 out of 5 stars

Women’s XXL jacket WAY too small to be…

Women’s XXL jacket WAY too small to be that size. Can it be exchanged ?

September 30, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Holly, Please reach out to customerservice@spiritshop.com with your order details so we may assist you.

Rated 4 out of 5 stars

Wrong Order to Correct Order

Was initially sent the wrong order. Contacted customer service via email, which was acknowledged within a day. Was advised the correct order would be sent and about a week later received the correct order. While a little frustrating to initially receive the wrong order, the follow up to getting the right order was fantastic. Customer Service was great...!

October 6, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for sharing your experience. We're glad to have been of help!

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