Spirit Shop Reviews 

302
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy ordering process and the extensive customization options available. Many are satisfied with their purchases, noting that items arrive exactly as ordered and look great. The product quality, including fabric and printing, is often described as high. Additionally, numerous customers commend the fast and timely delivery. However, some customers noted issues like receiving incorrect sizes, wrong items, or products with inaccurate colors or logos. Others experienced inconsistent quality, with logos detaching or poor fabric. Additionally, some reviewers faced delivery problems, including late, lost, or damaged packages.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Users describe positive interactions with quality, frequently praising the nice design and how products match... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Delivery service

Customers had positive experiences with delivery service, with many reporting that their items arrived... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of customization and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied

Rated 5 out of 5 stars

I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more

Company replied

Rated 5 out of 5 stars

I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(302)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great options

I loved all the different options. It made it easy to personalize each piece. The kids loved their new shirts.

September 22, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for sharing your experience. We're so happy to hear they love their shirts!

Rated 5 out of 5 stars

Football Clothes

The clothes arrived on time and good quality. Will order again soon.

October 21, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy that you're pleased with your purchase! Thank you for the 5-star review.

Rated 1 out of 5 stars

Outdated School Name and logo

I purchased a jacket as a gift for my girlfriend who's son plays for The Mercyhurst Lakers. It is a nice jacket except it has Mercyhurst College on it. She arrived at the school for the weekend game and opened the gift I had given her only to be disappointed. The school has been Mercyhurst University for over 12 years. I am a little upset.

October 18, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Please contact customerservice@spiritshop.com with your order details and we'll be happy to replace your item and update the webpage for the school.

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Rated 3 out of 5 stars

I received my order and I don’t feel completely satisfied with my purchase.

I received my order, but it wasn’t the order I placed. I received everything except for one item that was incorrect. I ordered a large hoodie sweatshirt and ended up receiving a medium instead. Which was frustrating to me because we went to an out-of-town game and my husband just grabbed the sweatshirt, but went to put it on and it was too tight on him. The quality and everything else was perfect. It’s just the size was incorrect.

October 11, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry part of your order was incorrect. Please contact customerservice@spiritshop.com with your order information so we can make it right.

Rated 2 out of 5 stars

The sweat pants are horrible

The sweat pants are horrible! They’re both way too big and don’t even have a normal tie to tie them tighter. Very disappointed this time.

October 15, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry the pants didn't fit as anticipated. While there are no returns due to being printed on demand, we can offer a new size at a discount. Please contact customerservice@spiritshop.com so we may assist you.

Rated 5 out of 5 stars

Quality experience

Everything came as described and earlier than anticipated. Great quality clothing

September 16, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review and for shopping with Spirit Shop! We're so glad you're pleased!

Rated 5 out of 5 stars

Online store was easy to navigate

Online store was easy to navigate. The variety of products and options was great. The hoodie I ordered for our grandson was high quality and fairly priced.

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to hear you're pleased with your purchase! We appreciate your business

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Rated 5 out of 5 stars

Fast shipping

Fast shipping, and quality tee shirts!

September 6, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review! We're glad you are pleased!

Rated 4 out of 5 stars

the shirts are too long

the shirts are to long. Great if you tuck the shirt in but I like to wear it out and it is just too long.

October 16, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for taking the time to leave a review. We appreciate the feedback.

Rated 5 out of 5 stars

Great quality, easy ordering!

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities.
Also the price plus shipping was excellent as was the quality of the fabric. It remains to be seen how long the shirt will last, but the fabric looks very durable.
The ordering process was very easy as was checkout.

October 6, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for taking the time to leave a review. We're delighted to hear you're happy with your purchase and shopping experience!

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Rated 5 out of 5 stars

Perfect fit

Perfect fit! Great quality! Thanks!

October 17, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy that you're pleased with your purchase! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

Great Hoodies and Tee's

Great Hoodies! Love this store and their quality hoodies and perfect custom design people. Perfect every time! Fast shipping too. 5 stars.

October 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to know you're so pleased! Thank you for the 5-star review. We appreciate your business.

Rated 4 out of 5 stars

Arrived in a timely manner

Arrived in a timely manner. Products didn't take long to ship and was the right size.

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you are pleased! Thank you for shopping with Spirit Shop.

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Rated 5 out of 5 stars

My order arrived on time

My order arrived on time, in great condition.

October 17, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the 5-star review! We appreciate your business.

Rated 5 out of 5 stars

I love my sweatshirt and t-shirt

I love my sweatshirt and t-shirt. It exceeded my expectations. Thank you!

October 20, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're happy that we exceeded your expectations! Thank you for the great review!

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