Sportsdirect.com Reviews 

Absolutely annoying. Placed an order on line and then tried to cancel it within 5minutes. Had to wait ages for the reply to be told it had already been processed therefore it could not be cancelled. So once I receive it I then have to go through the ball ache of having to return it and will.probably have to pay the postage to do so.

I have had a very disappointing online shopping experience with Sports Direct.

The website has very limited functionality when it comes to returns. Once you have started a return, there is no option to add another item from the same order to the existing return package. This is very inconvenient, as it means that once the return process has been started, you cannot add any other items before taking the package to the Post Office. This could easily result in customers having to pay the return fee more than once for items from the same order.

I am also very unhappy with the delivery experience. I was given an estimated delivery date of Monday, 31 August, which led me to pay an additional £10 for Next Day Delivery because I needed the order urgently. However, the parcel actually arrived on Wednesday this week. This makes it feel like I paid an extra £10 unnecessarily for a delivery service that I did not actually receive.

On top of this, I now have to pay a return fee as well, despite the issues being caused by the limitations of the website and the inaccurate delivery estimate.

Overall, I am extremely disappointed with this experience. I have genuinely started to question whether I would ever shop with Sports Direct again, as I do not feel that the service or website provides a good customer experience.

I ordered the item on the 25.8.26 with no option for next day delivery. The order wasnt processed untill 27.8.26 and no update on delivey

Made an order , paid extra for next day , didnt arrive after waiting in all day. Asked for refund , advised 3-5working days when my payment was instant . Customer lost

Why advertise products on your website and then not provide a delivery or click and collect option?
I can have the items delivered to Albania but not the UK.
I'm very surprised at how successful this company is based on my online experience!

Swift dispatch of order. Excellent.

Tried to buy two seperate sizes however when I ordered this product twice I got delivered to completely different sizes! I even took screenshots as thought I made a mistake but it was sports direct very poor

Worst company I have ever bought from. Completely ignore a cancellation. Their customer service is horrendous. Would never buy from them again. They do not deserve even 1 star in the rating.

Still waiting for my delivery from Evri, it is now a week overdue and shows as shipped but is not out for delivery! Pretty poor really!

Haven’t received order - parcel shop don’t have it it’s been over a month I’ve emailed and had no response and evri say to contact sports direct customer service (which don’t reply) I’ve spent over a £100 please can someone sort this

All 4 items that was displayed to order arrived incorrect and all damaged and not correctly packaged

Order arrived very quickly. All items correct and the right sizes. Thank you.

Received a faulty item, one of the insoles in the shoes I ordered has been glued in ridiculously, it's not even been put in correctly, it's like someone couldn't be bothered so they put it halfway in the shoe and glued it halfway up the back of the shoe so it can't be realligned. Tried to contact customer services but can't find any way to contact. Tried the chat function on the website and get stuck with a chatbot that's not understanding the issue and keeps telling me to contact customer services, when there's no contact details for customer services.!? All I have is the "no-reply" email account in which I received my order confirmation. Pathetic company, pathetic quality, pathetic customer service. Needless to say they won't be receiving my custom from now on, I hope they take this review as a wake up call.

I ordered the Disney Character Spidey Pajamas. After ordering on my confirmation email it said I ordered Blank Grey kids Pajamas. After sending an email and attempting live chat on 3 seperate occasions to try and figure out what is being sent, I have been ignored and told there is no one avaliable to speak to me.

I am now awaiting delivery and if its the wrong product I am going to have to mess around returning when I could have just got it taken off the order to begin with if communication was better.

First time customer not be the last time great choice and great service

Lack of stock in store for 14 quid shoes means they cost me £24 to get delivered on time instead not great is it

I have no issues with ordering, the biggest issue is their customer service. I wanted to cancel an order but It's almost impossible to get through and when using the online chat, one is told they'll be seen by the next available adviser, average wait time 1- 2 hours. Fantastic customer service. The shopping experience isn't just the buying it's about the after care and theirs is pretty poor.

Great offers always on offer 👍 👌 👏

I find that Direct Sports have fantastic offers on all the products they sell, and also genuine clothes etc in their sale. My grandchildren are always happy with my choice of clothes and love them, and I love the offers as well, and more importantly the PRICE!!!!