Spotify Reviews 5,440

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the subscription service, citing unexpected charges, issues with automatic payments, and increasing prices for what they perceive as a declining quality of service. Customers also frequently report problems with the app's functionality, including glitches, songs stopping unexpectedly, and difficulties with basic features like queue management and playlist organization. The user experience is often described as frustrating due to intrusive podcasts, unwanted content, and a general feeling of being forced into features they didn't ask for. Some people were dissatisfied with the pricing, finding it too high for the value received, especially given the app's limitations without a premium subscription. Additionally, some customers experienced issues with payment processing, including billing discrepancies and difficulties managing their accounts, particularly when traveling.

What people talk about most

Subscription

Clients share negative opinions on subscription. Many reviewers express frustration with auto-renewal terms,... See more

User experience

Customers consistently express disappointment with the user experience. Many reviewers report issues such as... See more

Price

Consumers express significant dissatisfaction with the pricing, often describing it as expensive, predatory,... See more

Application

Users describe significant dissatisfaction with the app. Many reviewers report frequent lagging, freezing,... See more

Payment

People report negative experiences with payment, citing issues such as hidden auto-renewal terms and... See more

Based on these reviews

Rated 2 out of 5 stars

I have been subscribing Spotify for the 3rd year now .. had loved it the first two years , unfortunately this latest renewal 2026 isn’t the same. This app seems to be glitching in and out and turni... See more

Rated 1 out of 5 stars

Spotify ka experience mere liye kaafi disappointing raha. App baar-baar lag karti hai aur kabhi-kabhi songs bina reason ke stop ho jaate hain. Free version me itne zyada ads aate hain ki music ka maza... See more

Rated 1 out of 5 stars

I'm listening to my Bob Dylan playlist and all of a sudden Roy Orbison starts playing. Why? Then another one they were plugging. You stupid people at Spotify are becoming autocratic and dictatorial.... See more

Rated 1 out of 5 stars

Complete utter dogshit. Had a grandfathered plan, tried to reverify status on a super old account and now I am being billed extra because that is the "new" billing. Why I'm being billed extra for the... See more


Company details

  1. Music Store
  2. Hobby Store
  3. Music Management and Promotion
  4. Music Publisher

Information provided by various external sources

Spotify is a digital music service that gives you access to millions of songs.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

5K reviews

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Rated 2 out of 5 stars

Used to pay for subscription a long…

Used to pay for subscription a long time ago when it was still bare bones. Had very little of what you searched for. Mid way through it got a better catalogue so didn't mind paying the subscription. Skip to 2026, they over-charge and the 'algo' for finding new things is gawd awful. It's not worth the price, even the free version repeats the same ads on cycle ad nauseum that have zero to do with the consumer base. The TV app doesn't play videos while the phone app does regardless of price plan, though they would like you to think so. It's a predatory pricing system. It used to work at a loss, now it makes BILLIONS. Not much goes back to the artist. Buy the vinyl if you can. I'm going back to hardcopies and ripping. Talk about going backwards.

March 30, 2026
Unprompted review
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Rated 2 out of 5 stars

Getting from bad to worst - glitches

I have been subscribing Spotify for the 3rd year now .. had loved it the first two years , unfortunately this latest renewal 2026 isn’t the same.
This app seems to be glitching in and out and turning off or pausing by itself!!!
Kept fading out and back and becomes extremely annoying . If this continues I’ll skip renewing it and find another music app. Maybe Apple Music , if like to try.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

I am using Spotify individual premium…

I am using Spotify individual premium plan since 2025 and in march automatic payment fail and I don’t get any notification about it when I know that I talked to there executive to reset the individual plan but they refused to do so worst experience

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

We paid 1 year premium family- only 2 membres could join

We paid 1 year premium family. Worked well for the 4 of us (parents and 2 children over 14, under the same roof).

When I renewed subscription, I could NOT add my children. Family subscription (up to 6 membres) only worked for my husband and myself. Technical support offered no other solution than paying another plan for the children...

March 27, 2026
Unprompted review
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Rated 1 out of 5 stars

1/5 StarsTransparency" is just a buzzword for gatekeeping.

1/5 Stars - "Transparency" is just a buzzword for gatekeeping.

Spotify likes to talk about "royalty transparency," but their actions tell a different story. They’ve turned the music economy into a "pay-to-play" system that actively punishes small, independent artists.

The 1,000-stream minimum threshold is a total joke. It essentially means that if you are a rising artist or a niche creator, your work is worth $0.00 until you hit their arbitrary metric. To make it worse, they only pay for the streams after that threshold, effectively pocketing the revenue from millions of smaller tracks that make up the backbone of their library.

Don't let the corporate emails fool you—this isn't about being "responsible" or helping you understand your "revenue opportunity." It’s about cutting off the little guy to pad the bottom line. If you care about supporting independent music, look elsewhere.

March 26, 2026
Unprompted review
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Rated 3 out of 5 stars

It's okay

It's okay. I've got the premium, it's expensive now, £17.99 per month.

The other downside is that it plays one song then stops playing by itself. You've got to stop what you're doing and press play again which is a pain if you're in the shower or washing up etc. I've checked all the settings, checked Google on how to do it too. It does it on every devise that I use so it's definitely not the device settings.

March 25, 2026
Unprompted review
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Rated 1 out of 5 stars

Am I the only one getting political ads constantly?

A bunch of my songs have been basically removed from my access, with Spotify telling me "We can't play this right now", before switching to three other songs that also aren't able to be played for the same reason, before they shove a political ad for Virginia right in my face. For future reference, I live outside the United States.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Spotify is just a money grabbing app

Spotify is an absolute masterclass in how to take a brilliant idea—instant access to millions of songs—and completely suffocate it under layers of incompetence, greed, and baffling design decisions.

Let’s start with the free version, which isn’t so much a service as it is an endurance test. The ads aren’t just frequent—they’re relentless, repetitive, and somehow engineered to be as irritating as possible. It’s less “listen to music” and more “occasionally hear a song between audio torture sessions.” Whoever decided the ads should be louder than the music deserves a special place in UX hell.

Then you upgrade, thinking you’re escaping the nightmare. You’re not. You’ve just paid to be mildly less annoyed. The so-called “premium” experience still manages to feel half-baked. Features break, downloads vanish, and the app behaves like it’s being held together by duct tape and wishful thinking.

The interface? A chaotic, over-engineered disaster. It constantly rearranges itself like it’s ashamed of its own layout. Want to find a song you liked yesterday? Good luck. Spotify would rather shove 15 “curated” playlists down your throat than let you access your own music without a scavenger hunt. It’s like the app resents the idea that you might know what you want to listen to.

And the recommendations—wow. Spotify loves to brag about its algorithm, but it seems to have the memory of a goldfish with a head injury. It cycles the same songs endlessly, pretending it’s “discovering” things for you when it’s really just stuck on repeat. It’s less personalized and more aggressively clueless.

Performance-wise, it’s a mess. Random pauses, songs skipping, the app freezing at the worst possible moments—it’s like every update is a gamble to see what new problem they can introduce. Offline mode is especially laughable, as if the app forgets its entire purpose the second your signal drops.

At this point, Spotify doesn’t feel like a music platform—it feels like a bloated, self-important middleman that actively makes music harder to enjoy. It’s impressive, in the worst possible way, how consistently it manages to get in its own way.

If there were an award for turning something simple into something unbearable, Spotify wouldn’t just win—it would curate a playlist about it and still somehow mess that up.

March 22, 2026
Unprompted review
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Rated 1 out of 5 stars

I could downlaod songs with a normal…

I could downlaod songs with a normal subscription. Now my downloads are gone and I have to pay 30% more with no explanation. This is to keep the same funtions I had before, but cheaper.

My problem is it's a forced payment without thorough explanation. It's predatory and they know that. Lack of transparency from Spotify. The pricing is also condescending even the marketting is deceptive.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

SCOOP. Annoying DJ ruins Spotify. Read all about it!

Spotify were very good when I first started using them years ago but they have completely mucked up by introducing this ridiculously annoying DJ which hijacks your freedom of choice and really speaks to you as though you are a half wit! I think I am big enough to think for myself without some "cool" American dude interrupting my chain of thought with his inane chatter. I am told that you cannot delete this twit, but just use your playlists and he cannot get you!! Also why have my playlists suddenly gone public without my express consent? Come on Spotify, get back to keeping it simple.....it was so much better. Maybe it's time for a change to a different platform.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Do not subscribe.

Absolutely disgusting. I have very expensive family plan and only I can listen to audiobooks. I will be cancelling and never coming back to Spotify. Do not get this service. Do not subscribe. I will be also doing campaign on my social media to show this to people.

March 20, 2026
Unprompted review

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