Square Enix Reviews 

Government websites are better than this website. It's rage enducing to buy a game and log in. Please re-design/ re-build this website. It's like i took a time machine back to 1995 the way this site operates.

Was locked out of my account because of the stupid one time password (which has a deceiving name,it is really just a second password) system and lost all my progress!

First of they take my money even after they sent me an email saying that they don't have the item in stock, i called that stealing after a month they send me another one saying that the finally send it out. I received it and the collector box was damaged inside the factory wrap! And they says that they couldn't replaced it at all cuz they didn't keep any replacement part for it. So I've waited 2 month to get my collector edition a 300 bucks and now its damage and they not gonna do anything that was the second time it happens same damage with ff15 at 600 bucks! Worst company ever I'll never buy something from them again since the customer is crap for them!

Can't log into my square enix account or open up ffxiv on my ps3. Im getting errors on both. Called square it says leave this detailed voicemail and we will get back to you within 10 business days! No options of any kind. It just goes rite into leave a message mode. Well I've been a consumer of their stuff for 30 yrs. Im done son. Not to forget the problems in the past dealing with ffxiv when i originally set up the game and accounts. Not sure why they have to make it so difficult and have so many accounts to play one stupid game. Its the only online game I have and I hate it. After so much money invested. I feel compelled to play it and they should make sure that i can. Not my fault their system is garbage! I left them a voicemail alright! An explicit one!! Im actually considering burning this game in my fire pit over the weekend. As i will never buy another SE anything.

Bought FFXIV only to be stuck in my THIRD 24 hour wait period (72 hours so far) Just to flippin login to the game. I have not got past the login screen!!! I already have an account with them, however, on PS4 I can't change my login ID. So I click forgot password for my PSN only for them to send an email saying this email doesn't have an account! AND I have to wait another 24 hours to try again... What the heck is that about?! You charge monthly but it takes a month to login! What a waste of time and money for a game that I certainly will not enjoy (If i can even play it) with such a sour taste in my mouth. If only this review would actually do anything since their customer support didn't even offer me any solutions. If you read this SE step your game up, your to big to be this trash. 1 star is to many.

Absolutely the worst experience in buying a game I have ever had. I purchased ffv14 online from there website and can’t even redeem it. I made about 5 accounts because every time I try to login in it says invalid username or password. Worst part is you can’t even contact them about a problem like this. Most definitely the worst experience I have ever had purchasing a video game.

An absolutly horrible registration process.
Horrible Homepage, max confusing - never never never!!!

Complete trash. I can’t even get pass the login page.

Worst customer support and online shop I ever experienced.
I did manage to secure a preorder of Nier: Replicant White Snow Edition in March, or so I thought. A month after the release, still no Nier in sight: all I get from the customer support are automated replies that gave no relevant information whatsoever about what seems to be a widespreed problem on Squenix and Scalefast part.

I finally asked for a refund that was DENIED.

I'll never order anything from SE store ever again.

So last month i ordered and paid FF7 1st class edition from them till this day it wasnt even shipped ans i got no updates on the order i contacted support many times it took days till day respond saying they waiting for the item to arrive at their warehouse but its been month and still id doesnt arrive nowhere so las few days im writing support how it looks but they stopped answering to me and they said i cant cancel my order cuz its in shipping process lol nice way how to scam people

If I could rank them lower I would

I placed my PC Nier Replicant White Snow order on the 24th of September 2020 as a preorder. I was charged in April, reassured I would receive my order and waited patiently.

It has now nearly a month since release I haven't got my order (never dispatched). Square Enix happily took my money, but forgot the part where they have to do the bare minimum and send out the goods.

I have had multiple mail messages with useless support, that took two weeks to bother to respond, asking for 'patience' and stating 'they don't know' when a restock will happen, so I'm left twiddling my thumbs, out of pocket, while their online store restock versions to sell and fulfill other customers orders who ordered much later than me.

A disgusting experience. Their customer services have been condescending, inept, and if anything I feel like I've been doing their job for them.

I am a software developer by trade, and blaming it all on a 'bug' isn't an excuse!

Square Enix EU STORE-THE WORST customer service experience. After placing an order for an item, I did not recieve an email confirmation. My item showed up on my account however I cannot debit the item via thier very compliated and stupid order system. I have attempted several times to contact thier support team and raise tickets, These are met with no Replies no Updates, they have no other ways to contacts or even raise complaints. Aviod at all costs if you trying to purchase via the EU STORE as they appear to either ignore your emails/Tickets or do not help I am looking at taking things further as I am extremley unhappy

Paid 320€ in September for a PC and a PS4 collector's edition of NieR Repliant, received a standard PS4 copy of the game, so stupid...

Like many others, I had ordered Nier Replicant from these morons. I only ordered the regular game, but I also ordered three CD’s. For some absolutely AMAZING reason that I will never know, they decided to separate the order into TWO boxes. Ok, fine. Whatever. They reached every checkpoint together with DHL, then at the last minute, the package with the CD’s f-ing vanished, and I have been fighting for a week trying to get them! DHL said that it magically got delayed by 24-48hrs, and it had been five days since that. So I went to THEIR site since the USPS had never gotten it. Then DHL says I need to now wait 11 days. WHAT?! So eight days have passed, and I found a back door way to inquire to DHL (USPS more or less shrugged and said it wasn’t their issue because they never got it to begin with), then it MAGICALLY gets delivered last night.

Or so it says.

I check my mail this morning, and big shock—I DON’T HAVE JACK.

Now while my problem is three fold, the original issue was that freaking Square SEPARATED THE ORDER. I’ve gotten more emails from the damned post office over this past weekend than Square can apparently bother to do. They have NOOOOOOOO customer support, and all links on their site lead you in circles. I still have no idea how I originally got to the point of being able to try and reach out to them in the first place. If I don’t hear from them by the end of the week, I guess they’ll hear from a lawyer =\. At least give me my damn money back.

I pre-ordered the Nier Replicant Collector Edition and the Nier Soundtrack. My collector edition hasn’t arrived yet because they sold it to someone else and now they don’t respond to emails. The first was that I would get it in a couple of days but after that they never responded again, and that collector edition was not cheap. For the soundtrack I had to get a preorder bonus that was not sent and also did not respond to emails. I was a big fan of Square Enix and I loved their games. Now I hate them (otherwise I don't hate anyone) and they won't get a cent more from me. People don’t buy from them, they are scam

Ordered white snow edition since september and paid for it. I still haven't received it and the support only replies with a FAQ copypasta. Terrible service, terrible people.

Shockingly poor service. Pre-ordered and paid £150 for Nier Replicant White Snow edition last September. Contacted customer service to enquire about it the day before release as it hadn't been dispatched. Had an email from SE to say it's been delayed HALF WAY THROUGH DAY OF RELEASE. Now coming up to a week late, finally get a response from customer service with stock cut and paste reply that does nothing to answer my question and gives me details unrelated to my order. Absolutely terrible, TERRIBLE customer service - and I've spent hours on the phone to Currys so I should know terrible service when I see it.

On top of this, my brother ordered me a Final Fantasy VII puzzle for Christmas that was delayed for 4 whole months. THERE'S NOT A WORLD WIDE SHORTAGE OF CARDBOARD TO MAKE THE DAMN THING.

Absolutely shocking performance from a company I loved.

I pre-ordered the Nier Replicant white snow edition on day one and they charged the full amount over a month ago. However now we're 4 days after release day and my pre-order still have not shipped out. I reached out to customer service and it took them 4 fays to respond with a generic response, completely ignoring the fact that my order was never even shipped out. This was the generic response I got (clearly copied and pasted)

Dear customer,

Thank you for contacting the Square Enix NA Store.

Please find below our FAQ’s guide for questions regarding purchases for the NIER REPLICANT™ VER.1.22474487139... product, both Standard and Collector’s Editions.
- Where is my tracking information?
Please check your inbox and/or spam folder for the shipping notification email with tracking number. You can also check your confirmation page (you access it through your confirmation email) for your tracking details and status updates on your order.

I bought my product with “Free shipping”, do I get a tracking number as well?
You have chosen the free shipping option upon check out, this comes with the advantage of being free, but comes with longer delivery times and with no tracking ID. Please keep in mind that the delivery time for this shipping method is 3 to 4 weeks. If this time passes, please don’t hesitate to contact us again.

I bought a Steam key and tried redeeming the code I got but it does not work. How do I redeem my code or where can I find the correct code?
To find your Steam key, please put the disc into your disc tray, run the program and then enter the code on the leaflet in the box to get the steam code for the game.

I can’t find my pre-order bonus. Where can I see it?
You can unlock your pre-order bonus by going to your Confirmation Page and click “UNLOCK THE ACTIVATION KEY”. If do not know how to access your confirmation page, please go to your confirmation email and open the link that says “CLICK HERE TO GET ACCESS TO YOUR PRODUCTS”.

For any concerns relating to store or member accounts, product information or technical issues, the specialized Square Enix Support team will be happy to assist you. Please contact them by clicking on ......

NOTE: This is a soft bundle. The NIER REPLICANT VER.1.22474487139... STANDARD EDITION game will be distributed digitally, while the WHITE SNOW EDITION physical bundled components will be shipped separately.

We hope this information proves useful; however, if your specific issue was not addressed by this guide, we kindly ask that you get back to us so we can assist further.

Best,

The Square Enix NA Store Team

Ordered a $200 collectors edition of NieR, its turns up on time but totally smashed and damaged because there was 0 packaging; no bubblewrap, no air packets, NOTHING. Contact support immediately; after waiting 5 days, I get a generic ‘check the pre-shipment FAQ’ response. Don’t know how they arrived at that as I had to selected ‘Damaged product’ from a subset when submitting my ticket, so they clearly don’t read any tickets. Disgusting. Terrible customer service, terrible shipping, terrible company. Will not be trusting SQUEX again, despite being a loyal customer for so many years, this is the final straw of a long string of bad experiences with them.