Square Enix Reviews 

Ordering from their store was nothing but a string of awful service. They won't accept some payment methods even though the site claims it does. The site will not let you add and/or edit payment methods at all.
If you pre-order something from their site and change opinion you better do it over a month before its release since they charge you a month before it is even released.
Just recently after paying almost $200 for a physical product it was only partially delivered. They did not ship all items. Good luck trying to contact them since they will take their sweet time to get back at you and they will not respond on weekends.
The only reason anyone still buys from their awful store is because of collector's editions that are only available through their site.

They finally responded after four days of waiting with nothing but a generic response. Now they will "ship" what wasn't shipped by way of digital even if that wasn't what I paid for and the site specifically advertised a phyiscal product.

Delivery of Physical goods

Damage Product with no response from support about replacing. I normally wouldn't care but spending almost $200, I would like to receive what i paid for as advertised.

Because of this experience I suggest avoiding Purchasing expensive items from Squiars website. The likelihood of damage occurring is to high with 0 customer service.

Worst customer service I've ever experienced. I pre-ordered NieR Replicant white snow edition day one after they opened up for pre-orders, still hasn't shipped, customer service is silent. Never again will I buy from their store

It's wonderful how I spent 160 bucks to get a Collector's Edition that I didn't even receive on day one. Also, I sent some emails to the customer service because I wanted to know what was going on with my order. They told me they're working to fix the situation but they don't even know when my package will be shipped to me. Crazy how some people did receive their copy days before the official release. These people are completely unorganized to manage this online store. Don't buy from 'em!

It's a shame that I've to struggle to get a simple answer about my order status from the customer service since I have pre-ordered the White Snow Edition of NieR Replicant and like others I haven't received it yet. Today they sent me an autogenerated email saying they're experiencing UNFORSEEN delays in the delivery of my order. What a joke, they didn't even ship the package and now they justify themselves with a bunch of nonsense words. Completely incompetent staff ladies and gentlemen. I will never buy from them again.

This company is a joke. Ordered Nier Replicant Snow Edition and it isn't even shipped yet when release date is today. A lot of people are already playing the game before the release. Some of the people got their preorders, but a lot of people didn't. Worst company policy I've ever seen.

I've been a SQEX customer for years and I bought many items from their EU store multiple times. I knew their customer service was atrocious, super slow and very incompetent, but I had decided to give them some trust hoping these issues would have been resolved with the time. Obviously the situation is still the same after years!

I pre-ordered the NieR Replicant White Snow Edition on the first day they opened the pre-orders, they took the money on 03/29/2021 and my order status hasn't changed till now. I know people that already received their copies, even if they pre-ordered this edition after me. Today is the release date and of course I've still no idea about the status of my order. I've tried to email the customer service days ago but I'm still waiting for a response. Totally garbage service. They couldn't treat loyal customers like that, I'm not a newcomer in their store.

Totally incompetent people behind the management of the online services. I will never buy again from this store. Don't invest your money and time in this circus of clowns. Buy SQEX titles on Amazon.

Absolutely awful customer service, generic, unhelpful responses to queries - they removed the live chat service a couple of years ago so you have to wait three - five days for a response to an online ticket system, which is appaling.
EVERY SINGLE ORDER I've placed with them has arrived late, the only shipping option is DPD Next Day and they have NEVER ONCE honoured the next day shipping and REFUSE to refund it.
I've preordered Nier Replicant White Snow edition and they still haven't shipped it, despite it being due out on the 23rd. It's such a shame that so much of the merchandise and special editions I love are exclusive to this place or I'd NEVER shop with them.

I've been waiting for my order for almost a month but it was never delivered.
A refund was initiated via eCheck which forces me to wait my money another two weeks!
It's a shame to such a big and worldwide famous company.
The customer support is poor. They act like they don't know what eCheck is and drop all the blame for the delay on PayPal.
p.s. a refund was issued exactly the next day a review has been posted. The total: it worked!

Unfortunately, this company has no respect for its EU fans.

I am waiting on 3 Final Fantasy 7 figures which I preordered in 2019. There have been several delays so I contacted customer care who claimed that covid had affected manufacturing. However, 2 of these figures have been available in the USA for months.

Cloud has been available in the USA since December 2020. Residents in the USA can now purchase him online, even if they did NOT preorder a figure. Why did Square not fulfil their EU preorders before making Cloud available on the USA stores to purchase?

Tifa has been available for purchase from the USA store since February 2021. Again, why didn't they honour their EU preorders before shipping additional models to the USA? 

The preorders were a guaranteed sale, but they are making EU fans wait months. No doubt thousands of these figures are sitting in a warehouse waiting for USA residents to order them - even though EU residents submitted their orders in 2019!! This demonstrates a distinct lack of care for EU fans. A company which respects its fans would have honoured preorders globally before making the figures available for general purchase in one country.

Square, you should honour your EU preorders since you clearly do have models in stock, but have decided to make the EU fans wait. For no logical reason. Blaming Covid was simply dishonest.

Terrible , you buy and wait for days.

Spend 60$ on a game and then 20+ hours to get a super cool skin just to find out the devs removed all cosmetic rewards and all my grinding was completely usless. The only company worse than square enix is EA

Managed to mess up 2 separate pre orders that I arranged months in advance. If you actually want the items that are sold here best to buy from an eBay reseller as they are at least reliable. Charges 25 days early on a pre order but cant actually get the item to you when you’ve been waiting 6 months.

Your new game outriders is probably the worst game right now, you out out a half working piece of trash. I would rather die slowly of blood loss then play anything you guys put out in the future. You are absolutely dead to me

Joke of a company. They should fire all their customer service staff and shut down the entire department. Saves them money, and achieves the exact same result.

EU store is abysmal, it deserves negative stars. I'm waiting 5 months (2 delays already) for a delivery. Apparently it's faster to build a rocket than send a freaking action doll. I've never seen anything like that in last 20 years of buying stuff online.

Jesus it's almost as bad as ea I can't make an account because 'im not eligible' so I sign in again and it says it's expired. Worst customer service ever

This company is trash I can’t believe they won’t let me do anything in the game at all cuz how old I am it’s rediculous

Bunch of crooks . They should be sued . Unfortunately I don’t live in the US to do so. Don’t play any of their game . It is a ripoff