Quick and easy process, just wish it could have been repaired or replaced but for refund of purchase price was good
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was straightforward and provided all the information needed to file a successful claim. It did not take a lot of time either. Just a few days from start to finish. Once approved it only to... See more
I was very pleased when my rug replacement got approved. I was just expecting a rug cleaning and got a new rug instead! I am letting my friends and family know it’s worth getting the protection plan.... See more
stood behind the warranty. While they didn't allow a replacement exactly like the one I had, they did provide a full $ refund. Considering the product was close to the warranty end, I feel I was treat... See more
Company details
Written by the company
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Allstate Protection Plans
Written by the company
- When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Contact info
360 3rd St. 6th FL, 94107, San Francisco, United States
- socialhelps@squaretrade.com
- www.squaretrade.com
4.1
Great
31K reviews
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Quick refund
June 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When I filed a claim last December 17…
When I filed a claim last December 17 th 2025 I had to file a second claim 5 months later before I could get
My glasses replaced!!
June 12, 2026
Reply from Allstate Protection Plans
Hello Mary Johnson,
We apologize for any frustration or delay you experienced during your claim process.
SquareTrade strives to provide a smooth claims experience and eliminate any issues that may cause delays, aiming to deliver fast and hassle-free service, especially when using our online portal. However, customers must take necessary actions to help us advance their claims, such as submitting item pictures. We require item pictures to verify essential details impacting the protection plan.
We appreciate your time in reviewing us, and we look forward to providing a better experience in the future.
Thank you,
AB
They took the time to do what was…
They took the time to do what was necessary to find the problem and fix the computer.
June 20, 2026
Warranty and solution
June 20, 2026
Reply from Allstate Protection Plans
Hello customer,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We are sorry to hear that this was not your experience.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,
AA
After a few problems trying to get an…
After a few problems trying to get an appointment. Our service person was wonderful!! He was very professional and friendly.
June 20, 2026
The ease to fill out the claim online…
The ease to fill out the claim online was better than expected. Quick claim response to me via email. A number of ways to settle my claim that fit best for me was awesome. I would definitely buy warranties with this company in the future. You made my life easy and I greatly appreciated it from the start. Thank you!!
June 20, 2026
They took our claim seriously and was…
They took our claim seriously and was timely with their responses. I was very happy with the way they responded to our claims. I’m satisfied with the outcome.
June 20, 2026
Quick and easy claim.process.
June 20, 2026
Will never buy again without this…
Will never buy again without this protection. Handled fast. Thanks!
June 20, 2026
Easy process of submitying claim.
Since we live in a rural area, the repair stores were 2 hours away. The process for submitting a claim was very easy and quick. Response was quick too. Positive experience.
June 20, 2026
Got carpet cleaned with minimal effort.
June 20, 2026
The leak in the washer never got fixed
The leak in the washer never got fixed. The repair technician lied about not seeing a problem. I pointed it out and showed him the leak. Now you want a 72 year old to sit in front of the washer and try and video the leak that is happening under the washer. Not very happy at this stage. I still get puddles under the washer.
June 20, 2026
Reply from Allstate Protection Plans
Hello Ron Sims,
We apologize for any delay you experienced during your claim process.
SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
TD
Allstate's Quick Response and Reimbursement
Allstate was quick to respond and address my concerns. Upon confirming that the portable A/C unit was no longer working I received reimbursement quickly and without further question.
June 20, 2026
Excellent experience
Excellent experience. No hassle. Replaced two scooters that were defective.
June 20, 2026
Extremely Easy Claim Process
If you have the chance to get the warranty Allstate Protection Plus, do it! Mine usually cover products I purchase from Walmart Definitely take advantage of it. I own 2.25 acres of property I take care of and I really put my lawn equipment through the ringer. I have had to submit a claim a few times for these products through Allstate. They were always professional and polite and quick to process the claim without any hassles. I've never experienced one issue with them. I just today ordered a gas grill, battery operated lawnmower, and a patio dining set for my Son and Daughter-in-law who just bought a new house, I got the warranty on all of those, so I have piece of mind that if I need to file a claim it will be handled in a professional, and timely manner. It's well worth the money people,,,which is pennies, so get the warranty! I highly recommend it!
June 20, 2026
Everyone I spoke to was very patient…
Everyone I spoke to was very patient and very professional. They were all willing to resolve my problem and did it in a timely fashion. The repair agent was awesome. Please keep up the good work to everyone.
June 16, 2026
Reply from Allstate Protection Plans
Hello customer,
We’re sorry to hear about your recent experience with your claim.
SquareTrade strives to provide quick and hassle-free service to our customers. We also make every effort to give updates at every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a repair within 2-5 business days from the day your device is received. This solution enables customers to fix their item without needing to take any extra steps. However, if customers encounter any difficulties following through with this resolution, SquareTrade can re-evaluate the case and offer additional assistance.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,
AB
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