STACEES Reviews 

8,311
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,737 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process straightforward and appreciate the exceptionally fast delivery times for their custom garments. Many people highlight the stunning quality of the dresses, praising the gorgeous fabrics and the careful attention given to individual measurements. Some reviewers were not happy with the complicated return process and experienced significant difficulties when attempting to secure refunds or exchanges. A few other people also felt that unexpected sizing discrepancies and hidden fees caused severe frustration after purchase. Additionally, customers noted that communication regarding return addresses led to prolonged delays.

What people talk about most

Product

People report positive experiences with product, highlighting that dresses are often stunning, well-made, and... See more

Quality

Customers report widespread satisfaction with the quality of the dresses, highlighting beautiful designs and... See more

Order

Consumers find order experiences to be sharply divided, with customers reporting contrasting views on the... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that parcels arrive... See more

Return policy

Reviewers highlight negative aspects of return_policy, describing frustrating experiences when trying to send... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic experience ordering from Stacees. My daughter chose style S8272P in Emerald Green and we opted for the custom sizing option as she is very petite but has a fuller bust and hips. We were kept... See more

Company replied

Rated 5 out of 5 stars

The whole process was really easy to order the dress and make sure it fits to my measurements. They also reached out after ordering to check when I needed it for and it arrives early! The dress itself... See more

Company replied

Rated 5 out of 5 stars

i LOVE my dress. the customer service is amazing and the employees are super kind sending emails double checking my custom sizing and showing general interest in what my dress was being bought for. i... See more

Company replied

Rated 5 out of 5 stars

SS0517112538 I ordered my daughters prom dress from these guys and couldnt be happier to be honest. The dress was exactly as pictured, fitted perfectly going by the sizing on the site and is of real... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

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1-star

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,311)

1,679 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was wonderful it was very stress free

My experience was wonderful it was very easy to browse around the website and to find the same dress with different colours so easily and I would 100% order off this website again.

May 13, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

No dress daughters prom in three days?

August 10, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Judith,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Dresses

Dresses, looked exactly like the images. Used the size guides and dresses fitted perfectly. Well made and they were delivered earlier than delivery date stated, which took off alot of the pressure.

June 25, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Kim,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

The dress was exactly as described.

The dress was exactly as described and presented online. They help you with getting the right measurements. And from ordering to delivery in the UK was much faster than expected. We couldn't be more happier.

July 17, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Glad I found stacees the bridesmaids…

Glad I found stacees the bridesmaids dresses are beautiful 😍 can't fault them 1 bit so looking forward to my big day now

August 10, 2026
STACEES logo

Reply from STACEES

Dear Clare,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

The wedding dress is beautiful and fits…

The wedding dress is beautiful and fits really well, very happy

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Tracy,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 1 out of 5 stars

I would give them zero stars

I would give them zero stars , they are liars! Confirmed before ordering they would accept a refund on a dress if they didn't fit and low and behold when it came to it they would only offer me £15 and to keep the dress , soon as I started a dispute with clear pay they then refused to communicate with me - they have lied to clear pay about their returns policy choosing to use the custom dress policy when I ordered a standard size , luckily I have all written proof to provide evidence to clear pay! Absolute SCAMMERS NEED TO BE SHUT DOWN do not waste your time, worst company I have ever dealt with , trading standards should revoke their right to deliver to the UK , ABSOLUTELY gobsmacked by them , it is disgusting, selling under false pretences , everyone plaster your disappointment over social media and warn everyone! If this does not get resolved my next step is trading standards , put their name into tiktok and see the reviews for yourself

August 6, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Jessica,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

I just want to say a huge thank you to…

I just want to say a huge thank you to Stacees for promoting dress. We went on a whim and was nervous we messed up dress size. However when it came it fitted perfect the dress looked stunning. My daughter looked like a princess. Thank you to everyone who made the dress to make my daughter feel like a princess

July 3, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful and affordable wedding dress

Beautiful and affordable wedding dress. I wanted something elegant and this dress is absolutely gorgeous. The price is amazing and it arrived quickly. I just need to get it pressed before our special day.

August 9, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Lia,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

I wish I had read reviews before using…

I wish I had read reviews before using this company, ordered dress, did not get custom made and dress arrived very quickly, first thing is packaging is terrible dress rolled up like a rag, but could get over that but unfortunately does not fit, now I am back and forth asking for return label, being offered another dress at half price, offered to give me up to 30 quid to take and have altered, now getting told it will b expensive for me to return, have declined all offers, and just want to send this back, absolutely appalling service, AVOID THIS COMPANY.
SO THE REPLY FROM THIS COMPANY IS “ IF I DELETE THIS REVIEW THEY WILL GIVE ME A REFUND ACTUALLY BLACKMAILING ME TO REMOVE THIS 😡😡😡

August 4, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear jean,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Great Prom dresses with reasonable delivery time.

We got our dress in time for Prom and it fitted amazing. Make was very good as well. Fabrics were as I expected for the price . All that 16 year old needed was great look.

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Fits brilliant

Fits brilliant, sent measurements, lovely quality, sent in good time.

August 2, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Jeanette,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Good quality material perfect fit and a…

Good quality material perfect fit and a great price. Also fast delivery would definitely recommend

August 7, 2026
STACEES logo

Reply from STACEES

Dear jackie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

BUYER BEWARE DO NOT USE THIS COMPANY

BUYER BEWARE DO NOT USE THIS COMPANY. I purchased 2 bridesmaids dresses in April and needed to return them due to not fitting. Followed their returns policy but they were extremely reluctant to give me the return address and kept offering me small amounts £20, £60 to keep the dresses and not return them for a full refund. Eventually got the address and followed correct procedure only for them to be sat in Chinese customs as they refused to pay return taxes. It has taken till August for me to battle with them but ended up getting money back through my bank. DO NOT TRUST THIS SELLER.

August 8, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Great customer service

Great customer service. Beautiful dress. Fast delivery. Great communication. Highly recommend.

August 8, 2026
STACEES logo

Reply from STACEES

Dear Lauren,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Great experience

SS0503522992
We were very happy with bridesmaids' dresses we had ordered. The quality was really good and the make was fantastic. Very easy to order as all measurements are double check by the company. I would order again. Thank you very much 😊

June 18, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

SS0506831332

SS0506831332
Ordered my daughters prom dress from here, this was the second dress we have ordered as ordered her winter ball dress also which was beautiful so gave me the confidence that her prom dress would be just as beautiful & they did not disappoint! The dress was exactly like the photo, fantastic quality & detail, great contact from ordering and they made to her measurements and it was a perfect fit!! Fast delivery would 100% recommend :)

June 26, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Hayley,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

Sizes are very wrong been asking for a…

Sizes are very wrong been asking for a 8 days to return and swap out 2 dresses. No one letting me return and swap it out. I lost 180 pound and dresses for my wedding in 11 days.

August 8, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

quality

quality, good delivery,

August 7, 2026
STACEES logo

Reply from STACEES

Dear william,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

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