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STACEES Reviews 

8,355
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,755 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning designs, excellent fabric quality, and comfortable fit of the dresses, making many special occasions memorable. People also appreciate the exceptionally speedy delivery service, professional communication, and helpful staff assistance regarding custom measurements before production begins. However, some customers also noted significant issues with the complicated return process and unexpected extra fees. A few individuals experienced poor quality items, sizing mistakes, and frustrating delays when trying to secure a proper refund. Reviewers mentioned that sending items back to overseas addresses creates additional hurdles during resolution.

What people talk about most

Product

Users describe positive interactions with product, highlighting stunning designs and wonderful craftsmanship.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Order

Customers had ambiguous experiences with order, reflecting a distinct split in satisfaction. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting that orders... See more

Return policy

People report negative experiences with return_policy, describing frustrating and lengthy negotiations when... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two of my bridesmaids dresses from Stacees and one of them got really well and we were really happy with it. However, the other dress broke under the bust as soon as my bridesmaid tried it o... See more

Company replied

Rated 5 out of 5 stars

My order Number SS0603455644 I’m really happy with this dress! The fit is lovely and the sizing was just right. The material feels good quality, and the dress is comfortable to wear. I really like t... See more

Company replied

Rated 5 out of 5 stars

my daughter changed her mind last minute about prom but this website sent the dress super speedy it was also so easy to measure with there guide on website and the dress itself well it was stunning a... See more

Company replied

Rated 5 out of 5 stars

Firstly the dress was absolutely stunning 😍 my daughter looked beautiful and loved her dress. Communication was great from start to finish and even after delivery stacees emailed to check everything... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,355)

1,723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My daughter ordered a red prom dress

My daughter ordered a red prom dress. We opted for the custom sizing as it would increase our faith in a good fit. We sent in the measurements unknowingly that they were incorrect. They then took the time to email us and politely point out the unusualness in the measurements. We then remeasuref and sent off the correct measurements. The email exchange was professional yet still kind and led to a perfectly tailored dress to her needs. The fabric was beautiful and the quality was stunning!! And thw cherry ontop was the delivery! We were expecting it to come a day or two before her prom but it came a week early!! The entire experience from purchase to wear was phenomenal, thankyou for providing my daughter with such a brilliant quality dress considering it was ordered so last minute!

June 26, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Jude,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Great experience

Great experience. Daughter only found out she could attend prom 20 days before. She found a dress she loved, I paid extra for the express service and the dress arrived 10 days later. Made to measure was perfect as no alterations were needed.

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Louise,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

My order Number SS0603455644

My order Number SS0603455644
I’m really happy with this dress! The fit is lovely and the sizing was just right. The material feels good quality, and the dress is comfortable to wear. I really like the colour and the overall design—it looks stylish and flattering without being too much. I attended the party feeling confident and elegant in my STACEES dress.
Overall, I’m very pleased with my purchase. I would definitely recommend this dress to others and would consider buying from the STACEES again.

July 24, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear neethu,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautifully made dress

Dress was stunning . Fitted perfect . Sent on time . Would defo buy a dress again

July 3, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Louise,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 4 out of 5 stars

I loved the quality

I loved the quality, however the waist was a bit big but otherwise i liked it overall

August 13, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Harshita,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Dress was a great fit and exactly as we…

Dress was a great fit and exactly as we ordered with our custom measurements. We will definitely use Stacee's again.

August 8, 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Dress arrived exactly as described and…

Dress arrived exactly as described and shipped super quickly. So happy with it! Would definitely recommend as the quality is amazing for the price!!

July 13, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Ran,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Amazing!!

My dress was absolutely perfect. It came even earlier than expected, fit incredibly well and made me feel amazing for my prom. Thank you!

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Absolutely stunning

I had been a bit late in ordering my dress and wasn’t sure if my dress would come on time, but the team made sure that my dress was made ASAP and i’m so grateful because the dress turned out gorgeous!! Absolutely stunning the details were beautiful!!

June 5, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Aimee,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 3 out of 5 stars

I bought two of my bridesmaids dresses…

I bought two of my bridesmaids dresses from Stacees and one of them got really well and we were really happy with it. However, the other dress broke under the bust as soon as my bridesmaid tried it on. There is also a rather short 2 week return window.
Overall, the ordering is easy and I was happy with the look and fit of one dress, but there are some quality control issues and the feeling that the returns process is designed to put people off doing it. For the cost of the dresses, I would not be inclined to shop here again.

April 8, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Miss Adele,
We are sorry that we didn't satisfy you completely. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

The dress was elegant

The dress was simple, but elegant. Stacees kept us informed about the process and delivered a little early. We love the dress!

August 7, 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

I couldn’t be happier with Stacees!

I couldn’t be happier with Stacees!

I have now used Stacees on two occasions — first for my daughter’s Year 12 Ball and, more recently, for her Year 13 Leavers’ Ball. On both occasions, the dresses were absolutely stunning and exceeded our expectations!

The dresses were custom made to fit, and the fitting was incredibly accurate. The quality, attention to detail and overall finish were excellent. Communication throughout the process was fantastic, and delivery was prompt and reliable.

For her most recent dress, my daughter left her order quite late, so I contacted Stacees with a special request. They were incredibly accommodating and went above and beyond to make sure the dress arrived on time — and they did so at no additional cost! That level of customer service is truly exceptional.

Both dresses made my daughter feel absolutely beautiful and confident on such special occasions, and we received so many compliments.

Thank you, Stacees, for consistently delivering beautiful dresses, excellent service and such a wonderful customer experience. We will definitely be using Stacees again in the future!

This was our most recent order number: SS0613686315

June 13, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 4 out of 5 stars

expirience was great beautiful dress…

expirience was great beautiful dress just one little problem i had to deal with was i could not really zip up the dress at the top of my back where i had to steam to dress and strech it out but beautiful

August 12, 2026
STACEES logo

Reply from STACEES

Dear lackova,
We are sorry that we didn't satisfy you completely.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Stunning! 100% Recommend

Stunning!
Affordable prices, amazing material & overall stunning dress.
Our daughter felt a million pounds at her Prom.
This is the second prom dress we have bought from Stacees & will most likely be buying another when our last is old enough.
Communication is great from buying, shipping and even after sale.
Highly recommend this shop!

June 14, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Abby,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Fabulous made-to-measure dress

Excellent service, made to measure dress that my daughter (her measurements are unusual - small frame, small waist but very large bust) felt really comfortable in. Beautiful, high quality fabric and well packaged on arrival. Very pleased, highly recommend - 10/10

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear CLF,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Firstly the dress was absolutely…

Firstly the dress was absolutely stunning 😍 my daughter looked beautiful and loved her dress. Communication was great from start to finish and even after delivery stacees emailed to check everything was OK and we were happy. Can't fault them at all. The quality and detailing is lovely.

June 26, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

such a good prom dress website!

such a good prom dress website!! the dress came way earlier than it was supposed to which was a W for me since i ordered last min. Loved the dress so much and will be buying from here for sixthform prom!!

July 3, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Absolutely fabulous will use this…

Absolutely fabulous will use this company again

August 5, 2026
STACEES logo

Reply from STACEES

Dear MRS TRACY,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

My daughter loved her prom dress and I…

My daughter loved her prom dress and I don't think it could have fitted her any better. Very happy!

July 3, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Nick,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Daughters prom dress

Ordered my daughters prom dress from here. It came with plenty of time to spare. Looked incredible and was made to her exact measurements. They even contacted after purchase to confirm sizing.
Quality was incredible. She absolutely loved it. Thankyou

April 13, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Holly,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

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