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STACEES Reviews 

8,355
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,755 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning designs, excellent fabric quality, and comfortable fit of the dresses, making many special occasions memorable. People also appreciate the exceptionally speedy delivery service, professional communication, and helpful staff assistance regarding custom measurements before production begins. However, some customers also noted significant issues with the complicated return process and unexpected extra fees. A few individuals experienced poor quality items, sizing mistakes, and frustrating delays when trying to secure a proper refund. Reviewers mentioned that sending items back to overseas addresses creates additional hurdles during resolution.

What people talk about most

Product

Users describe positive interactions with product, highlighting stunning designs and wonderful craftsmanship.... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the beautiful and... See more

Order

Customers had ambiguous experiences with order, reflecting a distinct split in satisfaction. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting that orders... See more

Return policy

People report negative experiences with return_policy, describing frustrating and lengthy negotiations when... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought two of my bridesmaids dresses from Stacees and one of them got really well and we were really happy with it. However, the other dress broke under the bust as soon as my bridesmaid tried it o... See more

Company replied

Rated 5 out of 5 stars

My order Number SS0603455644 I’m really happy with this dress! The fit is lovely and the sizing was just right. The material feels good quality, and the dress is comfortable to wear. I really like t... See more

Company replied

Rated 5 out of 5 stars

my daughter changed her mind last minute about prom but this website sent the dress super speedy it was also so easy to measure with there guide on website and the dress itself well it was stunning a... See more

Company replied

Rated 5 out of 5 stars

Firstly the dress was absolutely stunning 😍 my daughter looked beautiful and loved her dress. Communication was great from start to finish and even after delivery stacees emailed to check everything... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,355)

1,723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dress was absolutely stunning.The fit…

Dress was absolutely stunning.The fit was perfect . The fabric was beautiful. The delivery was great.

June 9, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

If i could give it a 1

If i could give it a 1
10 I would. I purchase a dress for one of my bridesmaid for my wedding. There was no custom measurements. Before the purchase I selected the style of dress and ordered swatches. The material of the dress waa chiffon but they shipped satin swatches. This means that the color will be completely different. When the dress arrive I received a royal blue dress when what I ordered was ocean blue. Moreover the size was much smaller than their measurements with poor quality material. It does not end there. I tried requesting a refund and after a long back and forth I was refunded $53 CAN when I paid $170 plus US dollars. This is so disappointing I would never ship on this site ever again

July 29, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Marcia,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Like for like

We received our dress within two weeks, and my daughter is absolutely delighted with it ..
colour , material , quality was to good standard .. my daughter was comfortable and no issues with fabric , wear and tear .. no matter the falls it was not damaged or did not tear

As it was custom-made, the fit was almost perfect. The only small issue was that the front was a little less loose than we had expected because of the built-in bra cups. We originally thought a bra wouldn’t be necessary, but she does need to wear one. However, this hasn’t been a problem.

Overall, we were extremely pleased. The dress was exactly like the one I had seen online, and we were not disappointed at all. My daughter is very happy with it, and so am I.

June 19, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Meena,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

My experience was wonderful it was very stress free

My experience was wonderful it was very easy to browse around the website and to find the same dress with different colours so easily and I would 100% order off this website again.

May 13, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Dresses

Dresses, looked exactly like the images. Used the size guides and dresses fitted perfectly. Well made and they were delivered earlier than delivery date stated, which took off alot of the pressure.

June 25, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Kim,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

The dress was exactly as described.

The dress was exactly as described and presented online. They help you with getting the right measurements. And from ordering to delivery in the UK was much faster than expected. We couldn't be more happier.

July 17, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Glad I found stacees the bridesmaids…

Glad I found stacees the bridesmaids dresses are beautiful 😍 can't fault them 1 bit so looking forward to my big day now

August 10, 2026
STACEES logo

Reply from STACEES

Dear Clare,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

Disgusting company do not order from…

Disgusting company do not order from here

July 7, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Andrea,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

The wedding dress is beautiful and fits…

The wedding dress is beautiful and fits really well, very happy

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Tracy,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

I just want to say a huge thank you to…

I just want to say a huge thank you to Stacees for promoting dress. We went on a whim and was nervous we messed up dress size. However when it came it fitted perfect the dress looked stunning. My daughter looked like a princess. Thank you to everyone who made the dress to make my daughter feel like a princess

July 3, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful and affordable wedding dress

Beautiful and affordable wedding dress. I wanted something elegant and this dress is absolutely gorgeous. The price is amazing and it arrived quickly. I just need to get it pressed before our special day.

August 9, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Lia,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

I wish I had read reviews before using…

I wish I had read reviews before using this company, ordered dress, did not get custom made and dress arrived very quickly, first thing is packaging is terrible dress rolled up like a rag, but could get over that but unfortunately does not fit, now I am back and forth asking for return label, being offered another dress at half price, offered to give me up to 30 quid to take and have altered, now getting told it will b expensive for me to return, have declined all offers, and just want to send this back, absolutely appalling service, AVOID THIS COMPANY.
SO THE REPLY FROM THIS COMPANY IS “ IF I DELETE THIS REVIEW THEY WILL GIVE ME A REFUND ACTUALLY BLACKMAILING ME TO REMOVE THIS 😡😡😡

August 4, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear jean,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Great Prom dresses with reasonable delivery time.

We got our dress in time for Prom and it fitted amazing. Make was very good as well. Fabrics were as I expected for the price . All that 16 year old needed was great look.

July 1, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Fits brilliant

Fits brilliant, sent measurements, lovely quality, sent in good time.

August 2, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Jeanette,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Good quality material perfect fit and a…

Good quality material perfect fit and a great price. Also fast delivery would definitely recommend

August 7, 2026
STACEES logo

Reply from STACEES

Dear jackie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

BUYER BEWARE DO NOT USE THIS COMPANY

BUYER BEWARE DO NOT USE THIS COMPANY. I purchased 2 bridesmaids dresses in April and needed to return them due to not fitting. Followed their returns policy but they were extremely reluctant to give me the return address and kept offering me small amounts £20, £60 to keep the dresses and not return them for a full refund. Eventually got the address and followed correct procedure only for them to be sat in Chinese customs as they refused to pay return taxes. It has taken till August for me to battle with them but ended up getting money back through my bank. DO NOT TRUST THIS SELLER.

August 8, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Great customer service

Great customer service. Beautiful dress. Fast delivery. Great communication. Highly recommend.

August 8, 2026
STACEES logo

Reply from STACEES

Dear Lauren,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Great experience

SS0503522992
We were very happy with bridesmaids' dresses we had ordered. The quality was really good and the make was fantastic. Very easy to order as all measurements are double check by the company. I would order again. Thank you very much 😊

June 18, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

SS0506831332

SS0506831332
Ordered my daughters prom dress from here, this was the second dress we have ordered as ordered her winter ball dress also which was beautiful so gave me the confidence that her prom dress would be just as beautiful & they did not disappoint! The dress was exactly like the photo, fantastic quality & detail, great contact from ordering and they made to her measurements and it was a perfect fit!! Fast delivery would 100% recommend :)

June 26, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Hayley,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

Sizes are very wrong been asking for a…

Sizes are very wrong been asking for a 8 days to return and swap out 2 dresses. No one letting me return and swap it out. I lost 180 pound and dresses for my wedding in 11 days.

August 8, 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

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