Stag and Hen City Ltd 

We have just got back and had the best time, excellent events at great places. The hotel was nice too!

Communication has been slow at times but it’s been a unpredictable 18 months, and in the end it all came right and we had the best weekend. We originally wanted to cancel our event but so glad we kept our booking, it was with the wait.

Thank you for giving us a weekend to laugh about for years to come!

I was part off an hen party in July. Due to covid we were very lucky it went ahead. We were well aware there would be restrictions, but we were a excited it would go ahead. Some off our activities were cancelled, but never replaced with new ones. This company do not give a damm once they have been paid!! Well watch this space as I have reported you too Trading Standards as you are a terrible company. You are rude and ignore your emails and calls. We are still waiting for our refunds 5 months later!! So when you are having your Monday morning tea break reading all the reviews maybe 1 off your team will try and get intouch to sort out the refunds!! If anyone is thinking off using this company don't bother they are a load off rubbish who do not care about their paying party's!!😡😡

Very poor we are still waiting for refunds since July we didn't get what we paid for dreamboy show ok didn't get buffet or meet and greet no entertainment as promised if it wasn't for the hotel who were truly amazing and stepped in we would of been stuck 1000% respect for the hotel but the company is absolutely terrible you pay for all the entertainment food and get let down no communication its a good job our fantastic bridesmaids were organised or else it would of been so upsetting for the bride

Absolutely disgusting company. Had my hen do in july with there being some restrictions alot of my activities got cancelled. They promised to sort it for something else and then days before the hen do refused to help and said its tuff basically. Luckily my hens pulled it together and gave me the best hen do. Still 5 months on and everyone is still waiting on refunds after lots of phone calls and messages of broken promises. Attitude on staff and just unpleasant company all round. Avoid using!!

Easy website, quick responses and each member of you hen/stag can pay on the website! And very reasonable prices, would defo use again!

So far our experience with this company have been stellar. They've gone above and beyond to make our hen experience easy to book and any queries we've had have been answered quickly and efficiently.

I would definitely recommend Stag and Hen City ltd to anyone looking for a fun and easy night out.

Great communication so far … we’re all really looking forward to a great evening as we’ve all heard such good things . Amy budge party June 😊🎁🎈🎊🎀🎉

Our hen do was very professionally organised and the communication was very friendly and quick responses.

Great communication and looks like it’s going to be a great night

Has been really really great site to book your hen night really helpful staff very cheap prices. Looking forward to my hen night thanks to everyone again for there help.

Really easy to book and well worth it.

Very helpful staff

I have been waiting for a refund since March. Sent numerous emails - all ignored, phoned many times to get no where. The party organiser even tried when they refused to speak to me. She got no where. I have now sought legal advice who told me to first complain formally - gave them 14 days to respond and nothing…..info has been passed on to Trading Standards who use the intel to watch how a company performs. Up to you where you spend your money but take a time to read the reviews first

Awful service!!
Hen do had to be postponed due to COVID which I fully understood caused restrictions in itself. Once we were able to re-book a year later they seemed to do their best (eventually) to get us what we originally wanted. However, something were not available due to COVID restrictions. Again understandable.

What has not been understandable is their pure lack of communication since lockdown, they never answer the phone, reply to emails as and when they feel like it and same with FB messenger.

They were quick to get in touch when they wanted out balances paid but since having our money then changing the itinery they have been impossible to get hold of about the refund due!

We went ahead and organised our own activity to replace the one we couldnt do and went on our hen do mid July. When we returned we contacted about the refunds due, only to either be ignored or fed a load of excuses. It is now mid September, 2 months later and many empty promises of the refunds being put through 'later this week' and we are STILL WAIITNG FOR OUR MONEY BACK!!

I am beyond disappointed and would never ever recommend this company!!

I finally received a message last night saying 'sorry for the delay, refunds should be done later this week' SORRY FOR THE DELAY!! ARE YOU HAVING A LAUGH! Utter shambles of a company!

Highly recommend. ⭐️⭐️⭐️⭐️⭐️
Everything was perfect from start to finish. Communication was excellent as was the price. Payment was easy as everyone can log on and pay when they want, taking the pressure off just one person in the group to organise.
I stated where we would like to go and how long for and the whole thing was organised for us….so easy.
The hotel was perfect and right in the heart of the city so close to everything we needed. We opted for a tipsy afternoon tea which was amazing, so much food with cocktails. And lastly the club organised for us (with que jump) was perfect for us.
Amazing service, Thank you so much from a very happy group of hens and an even happier bride to be ⭐️⭐️⭐️⭐️⭐️

Brilliant service from beginning to end! Great venues, hotel and very organised!!

Dealt with Dave who was a pleasure to work with and provided me with a fantastic service, went above and beyond you to help me and got back to me to answer every question promptly, would recommend to anyone, would use again but hopefully I don't have to ;D

Wouldn’t even give this company one star but no option for ZERO. Do not use this company. We have been fobbed off for months that we are going to get a refund for our hen party that we had to unfortunately cancel. Spend your money elsewhere with a professional company that cares about their reputation.

UPDATE: NONE of our group have received a refund as we have all confirmed with each other this morning. So this is again false information that is being provided to us. If you want to confirm with our party leader who is in email contact with you, exactly who you have refunded??
Also our hen party was planned for April, and our first contact with you through Facebook was June, I wouldn’t exactly call that recent??

UPDATE: Our group leader was advised that we would receive payments in the order and increments that we paid in, which I find a bit weird but never less we thought we were FINALLY going to be refunded. However that has not even happened as previously stated no one has received a refund. As requested before pls could you email her with proof of who has been refunded and when. If not we will have no choice but to report this company to trading standards. The time you have wasted replying to emails and reviews could have been spent issuing our refunds. Thank you.

UPDATE: Are you joking. You've just told me that some of our group have received a refund and now you’re telling me it’s not the right company.
Our group leader, as stated before emailed a “manager” called Dave numerous times a day, but rarely gets a response and when she does she is told not to call, he is dealing with it.
You really have left us with no other option here.

UPDATE: Just wanted to clarify for anyone reading this review, that it is this company Stag and Hen City Ltd that I am referring too.

Zero stars.
Awaiting a refund for a cancelled party from April 2020.
Everyone was courteous enough to pay in full, promptly and have not chased for a refund until now (due to covid19 causing stress for businesses). However, continually getting fobbed off by 'Dave' the manager.
Initially told they were processing refunds in order of event. Either have very incompetent workers or you had in excess of a trillion events (doubtful)
Then told refunds will be issued shortly.
Then told refunds will be offered in the same increments as payments were made (wierd but OK).
Then told refund team are working through it no so need to keep calling.
Still no refund.
We are not recieving answers via phone, only recieving excuses from the main man Dave in one sentence emails, oh and they also block on you social media for asking them to return what is rightfully yours.
Dave - sort this out.
It always baffles me how scammers can actually sleep at night.
Everyone is doing it tough right now not just your business.

Im sure these parties and this company is great IF all goes to plan, but do yourself a favour and give profit to someone that runs a legitimate business and that has a conscience - not these scammers.

Pending another email from Dave (cant wait) I will update review.

****UPDATE****
Stag and hen city replied to my request in the most professional way with the word, "seriously" as shown below. Still no refund or communication.

****UPDATE NO2****
Refunds requested beginning of July as hen night dates were April 2020/then April 2021. Waited until July to request refund as heard nothing from the company. As at 22nd August NO MEMBER OF THE PARTY HAS RECIEVED A REFUND. Please sent me receipts of these refunds.

****UPDATE NO3****
Stag & hen city are advising refunds have been processed (publicly on a business review website - trustpilot) but fail to provide receipts of refund transacations. Further more they have failed to make any contact, emails or phonecalls, privately to any member of our party. Can confirm NO REFUNDS TO ANY MEMBER OF OUR PARTY.

****UPDATE NO4****
Please respond to my personal email account a copy of the refund remittance slip. Please also list publicy the following,
NAME OF REFUND RECIPIENT.
BOOKING REFERENCE NUMBER.
DATE OF REFUND.
AMOUNT OF REFUND.
DESCRIPTION OR REFERENCE USED ON REMITTANCE WHEN REFUNDING.

Please also confirm why you only state on public review forums to speak to your "group leader" (Even when you are in fact speaking to the group leader) and you seem to only refund money to a "group leader" yet you happily accept money from any member of the party......

****UPDATE NO5****
I have emailed partyplanner at stagandhencity .co.uk (email address) requesting refund information as per their response below.
This is additonal to the emails I have sent to dave at stagandhencity .co.uk (email address) and info at stagandhencity .co.uk (email address)
And the correspondence I have sent to 239 London Rd, Stoke-on-trent ST4 5AA.
And the calls I have made to 01782 454595.
As well as the messages I have sent to the FB account of stag and hen city UK which advertises parties for £10 deposit. The same company that is recruiting for an events administrator.
Just triple checking im contacting the right place:)

***UPDATE NO6**
Email exchange below:

We can not disclose any data to anybody other than the group leader, however your group leader did indeed confirm to us that she has received her remittance and a refund on 11th August. 
Refunds are indeed in process, and your group leader has confirmed receipt.
Refunds are taking slightly longer due to some of the group paying multiple times, and the cross checking is taking longer, however is in process, and your group leader confirmed to us her receipt on 11th August.
As your reviews therefore are false, our legal team are investigating for posting untrue statements on a public forum
This investigation will cease and refunds resume should the false information from all parties be removed 
**************************************
Unfortunately the information you have provided is incorrect. It is also important I point out that withholding funds in exchange for positive reviews of your company is infact blackmail and if you actually have a legal team they would know this. 
Please advise what cross checking you are referring to and are you using competent humans or apes to cross check as I can simply add up payments and provide bank details in less than 30 minutes. You should consider employing a more efficient "cross checker" and a more efficient "legal team" then perhaps you would not have to steal money to stay afloat.
Now, once again, please email the remittance advise to this email address.

*UPDATE 7*
£100 of £1400 has been refunded to ONE member. No response re balance.

Having to put 1 star as no option for absolutely unprofessional disgusting company!!under no circumstances book with these!!read the rest of reviews and avoid at all cost!!im not in touch with trading standards about the show they run!cant even have the decency to answer a call use the excuse they are isolating what rubbish!!!!cancel your event want more money saying it’s for the wkend it had to be for me to phone hotel and no price increase from them!!they just want money pls avoid at all costs!!!oh and by the way the event was paid in full then they threw on another £20 each so that was £240 for the party then wanting another £20 each for the wkend it was due to coronavirus had to cancel twice!!they wouldn’t give me a breakdown of cost and wouldn’t explain what the extra £240 as the hotel said it wasn’t for them!!they can’t answer a phone or reply to questions yet quick enough to jump on to reply!!absolute jokes!!ps I can show that the event was all paid in full by the whole party!!